Call Centers For the Win with Sherry Miller

Gabfocus Self Storage Podcast

You're paying hundreds, if not thousands, of dollars to get website visitors, walk-in traffic, and phone calls to rent self storage units. But what if you're not there to answer the phone? Too many voicemails and missed calls turn into missed opportunities if you aren't connecting with customers in the moment. But is a call center the right solution? Sherry Miller from XPS Solutions joins us as we talk tackle these questions and more:

• Are call centers essential for running a self storage business?
• What services should a good call center provide?
• Do domestic vs international agents make a difference?
• What are red flags to keep in mind when choosing a provider?

Plus, we have several great recommendations and another Christmas bonus track at the end.

Guest: Sherry Miller, XPS Solutions

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions