The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn

Fixed Ops Roundtable

In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City.

Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and empathy can completely change the way customers experience the F&I office, and why those qualities matter more today than ever.

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What we discuss in this episode:

• Why the F&I department is where customer retention really begins.
• How training and education can transform business managers from “paint-by-numbers” into trusted advisors.
• The overlooked role of service contracts in keeping customers coming back to your store.
• And what Mickey calls the “real war” for control of the customer—OEMs vs. franchise dealers.

Mickey doesn’t hold back. From repeat and referral strategies to the future of dealer services, he gives us a candid look at what it takes to win with today’s customers.

If you want practical ideas on how F&I, service, and sales can work together to strengthen repeat and referral business, this episode is worth your time.

Listen to the episode featuring Mickey Quinn for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mickey Quinn

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