المحتوى المقدم من Dr. Nassim Abdi. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Dr. Nassim Abdi أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
المحتوى المقدم من Dr. Nassim Abdi. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Dr. Nassim Abdi أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
"Empathy Matters," hosted by Dr. Nassim Abdi, delves into the essential role of empathy in the corporate world. This episode explores how AI is reshaping empathy in the workplace, strategies for fostering workplace empathy, and its impact on customer experiences and employee engagement. It also addresses the role of empathy in leadership and the evolving digital workplace. The discussion extends to transforming corporate stories for training, focusing on impactful stories, overcoming challenges through storytelling, and advanced techniques for maintaining engaging and relevant training content. The podcast closes with insights into common misconceptions about workplace empathy, its future trajectory, and practical steps for cultivating an empathetic corporate culture. Powered by StoryBolt: https://www.storybolt.com/ Podcast Produced by Old Soul: https://aoldsoul.com/
المحتوى المقدم من Dr. Nassim Abdi. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Dr. Nassim Abdi أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
"Empathy Matters," hosted by Dr. Nassim Abdi, delves into the essential role of empathy in the corporate world. This episode explores how AI is reshaping empathy in the workplace, strategies for fostering workplace empathy, and its impact on customer experiences and employee engagement. It also addresses the role of empathy in leadership and the evolving digital workplace. The discussion extends to transforming corporate stories for training, focusing on impactful stories, overcoming challenges through storytelling, and advanced techniques for maintaining engaging and relevant training content. The podcast closes with insights into common misconceptions about workplace empathy, its future trajectory, and practical steps for cultivating an empathetic corporate culture. Powered by StoryBolt: https://www.storybolt.com/ Podcast Produced by Old Soul: https://aoldsoul.com/
In this episode, our host Dr. Nassim Abdi sits down with Loren Hudson, Comcast's senior vice president and chief diversity officer. Loren shared inspiring stories about how Comcast promotes empathy in action through inclusive behaviors, tools for learning and implementing inclusive practices, and employee resource groups that provided invaluable support to colleagues during the challenges of the COVID-19 pandemic. The conversation between our host, Dr. Nassim Abdi, and Loren highlighted the importance of vulnerability, transparency, and responsibility in leadership. They discussed the power of stories in building empathy, the necessity of continual effort and learning in diversity, equity, and inclusion initiatives, and the positive impact of feedback mechanisms in creating a culture of listening and understanding within organizations. Timestamps 00:00 Excited to learn, share experiences, empathy-driven leadership. 04:34 Family instilled community service, empathy, and action. 06:42 Encouraging empathetic leadership, fostering inclusive behaviors. 10:24 Lauren is a perfect role model leader. 13:19 Employee surveys, feedback, action, inclusivity, product ideas. 19:04 Seeking practical ways to build empathy through storytelling. 22:13 Development of voice-recognizing accessibility remote at Comcast. 24:41 Improving accessibility through ENPS and ASL support. 29:31 Challenges sharing motherhood at work; benefits later. 31:57 Embrace vulnerability, show transparency, and be authentic. 33:44 During COVID, shared personal experiences helped others. Connect with Loren Hudson LinkedIn: https://www.linkedin.com/in/loren-hudson-9224a8a Website: https://corporate.comcast.com/…
In today's episode of "Empathy Matters," host Dr. Nassim Abdi engages in a thought-provoking conversation with Roshan Kindred, Chief Diversity Officer at PagerDuty. Roshan shares a poignant story of loss, learning, and leadership, recounting the life-altering experience with her mentor, Andy, who taught her the deep-seated business imperative of the human experience. She shares her approach to employee well-being, which is rooted in genuine interest in their lives outside of work, fostering an atmosphere of trust, accountability, and vulnerability. The discussion ventures into the nuances of balancing closeness with colleagues while respecting their privacy. We also delve into the impact of AI on empathy, particularly during the COVID era and the shift towards remote work. Roshan articulates how empathy and AI can coalesce to forge inclusive decisions and better outcomes in the workplace, sharing examples from PagerDuty's operations platform driven by AI, automation, and dynamic incident response. Finally, we explore the power of storytelling in building empathy. Roshan shares an inspiring instance where a leader's empathetic actions paved the way for inclusivity for visually impaired team members. Timestamps 00:00 Black woman seeks mentorship and support. Encounters challenges. 05:55 Mentorship in business leads to mutual growth. 07:20 Unexpected farewell led to a tragic suicide incident. 13:09 Fostering collaboration, empowerment, and belief in greatness. 16:27 Fostering relationships and authenticity in diversity efforts. 18:46 Strive for genuine connections in an AI-driven world. 23:09 Choose hope or inspiration for new experiences. 25:08 Promote well-being, drive empathetic leaders, and innovation. 31:36 Encourage personal growth and empathy to lead. Connect with Roshan Kindred LinkedIn: https://www.linkedin.com/in/roshankindred/ Website: https://www.pagerduty.com/…
In today's inaugural episode of "Empathy Matters," host Dr. Nassim Abdi engages in a thought-provoking conversation with Bridget Hurd, VP and Chief Diversity Officer at Blue Cross Blue Shield of Michigan. They explore the significance of empathy, cultural competency, and inclusivity in the workplace, especially in healthcare delivery and employee engagement. Bridget shares impactful stories and insights from her 30-year career, highlighting the transformative effect of listening with a caring heart and embracing diversity in workplace interactions. Join us as we uncover the essential skills to navigate societal changes and foster empathetic, inclusive, and productive work environments. Timestamps 00:00 Bridget's healthcare career cultivates deep empathy. 03:16 Understanding others fosters empathy and strength. 06:36 Blue Cross champions inclusion, diversity, and empathy. 12:36 Employee engagement led to recognizing the importance of diversity and understanding customers through listening. 15:05 The maternal health strategy prioritizes patient care. 18:44 Awareness of bias is crucial for establishing equitable relationships. 22:10 Navigating challenges with hijab, language, and acceptance. 24:12 Storytelling enhances empathy and inclusion, broadening consciousness. 27:50 Promoting employee sharing and learning in the workplace. 30:00 Acknowledging the importance of work-life balance for optimal performance. Connect with Bridget Hurd LinkedIn: https://www.linkedin.com/in/bridget-hurd-b4157b21/…
Imagine a world where corporate halls echo not just with the clatter of keyboards but with the heartbeat of empathy. Welcome to 'Empathy Matters,' the podcast that brings humanity back into the heart of business. Here, at the crossroads of compassion and corporate excellence, we uncover stories from the hallways of giants across a variety of industries. Stories where empathy isn’t just an ideal, but a concrete strategy that transforms workplaces, elevates customer experiences, and redefines leadership in the age of AI. Empathy Matters is hosted by Dr. Nassim Abdi. Nassim is the CEO and Co-Founder of StoryBolt, a renowned corporate inclusion training company. Nassim combines scientific rigor with the power of storytelling, making her an influential voice in the realms of corporate empathy and inclusion. And now, Empathy Matters…
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