E6S-182 Questions From Quora Answered- Part 1 E6S-Methods Lean Six Sigma Performance Podcast With Aaron Spearin & Jacob Kurian podcast

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

1
E6S-210 Process Pulse Part 2 - (SPC) 8 Rules

منذ 6 years

—

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 210, we continue our "Process Pulse" series with part 2 - the 8 rules of statistical process control. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-210 Leave a Review! http://bit.ly/E6S-iTunes I Western Electric Rules - 8 Rules a. Identifies low probability events. (Roughly a 3 in 1000 probability event) i. varies by which Rule ii. Seems to vary by geography and culture (some want to flag 1 in 100 probability) iii. Events are neither good, nor bad, just different. The engineer or operator decides if events are favorable or not. b. Rule 1: one point more than 3 sigma from center line i. May signify a large abrupt change in the process; requires immediate action c. Rule 2: nine points in a row on one side of the center line i. May signify a shift in the process mean or bias in setpoint d. Rule 3: six points in a row steadily increasing or decreasing i. May signify a steady trend, drift due to wear, environment, depletion, or increasing contamination e. Rule 4: fourteen points in a row alternating up and down i. May signify two sources, bias, or ‘fudged’ data, over adjustment, shift-to-shift / machine-to-machine / person-to-person variation f. Rule 5: two out of three points (same side) more than 2 sigma from center line i. May signify an abrupt process shift, high variation without exceeding the three sigma limit. g. Rule 6: four out of five points (same side) more than 1 sigma from center line i. May signify a process shift, a step change (operator, procedure, materials) h. Rule 7: fifteen points in a row within 1 sigma of center line i. May signify reduced process variation (old or incorrect limits). For Xbar, can signify when variation within subgroup large compared to between subgroups i. Rule 8: eight points in a row more than 1 sigma from center line i. May signify a mixture of factors, erratic behavior, over control, two different processes on the same chart II Typical errors to doing SPC a. Not doing it b. Not doing it in real time i. Doing it a month after the fact for a customer report but not using it to refine your process c. Leaving it up to the engineer or intern i. Doing it right means proper training to shop floor and delegating the authority to stop a process if needed d. Using lack of software or technology as an excuse i. The most effective way is to be done by hand by the operator making the parts. Shewhart invented it this way. e. Choosing the wrong type of chart f. Not updating control limits after a significant process change III Recap a. SPC History- invented by Walter A. Shewhart working for Bell Labs in the 1920s b. Monitors the health (pulse) of the process, and detects unanticipated change. (ekg reading?) c. Different types of SPC charts - Most Basic I-MR, XbarR, P, U d. Western Electric Rules - 8 Rules - Identifies low probability events. (neither good, nor bad, just different) e. Typical errors to doing SPC, 1) Not doing it, 2) Not doing it in real time Outro: Thanks for listening to episode 210 of the E6S-Methods podcast. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-209 Process Pulse Part 1 - Statistical Process Control (SPC) 27:16

منذ 7 years27:16

27:16

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 209, we introduce various types of statistical process control charts in "Process Pulse - Part 1." If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-209 Leave a Review! http://bit.ly/E6S-iTunes *** The Process Pulse - SPC *** Objection 1: We don't have time to look at and analyze every data point. Counter 1: SPC will actually save you time, by avoiding major disruptions you could have detected before they became a problem, and by not spending time on common cause signals Objection 2: We already do SPC, but it really doesn’t help us with anything. Counter 2: Why? Are you doing it real-time? If you don't use it properly, it's useless. SPC I Note!: Lots of images in this series. Take a look at the show notes II SPC – Statistical Process Control a. History- invented by Walter A. Shewhart working for Bell Labs in the 1920s b. “Anatomy” i. line drawing with connected dots ii. individual plotted points in time order with on the X-axis and key measure on the Yaxis iii. A center line is drawn at the value of the mean of all measurements iv. Upper and lower control limits (sometimes called "natural process limits") that indicate “out-of-control” situation c. Monitors the health (pulse) of the process, and detects unanticipated change. (ekg reading?) i. Trends ii. Abnormal changes in variation iii. Too far from target iv. See prior episodes 1. E6S-064 - In the eye of the Cash-holder Part 1A- Stable & Capable 2. E6S-065 - In the eye of the Cash-holder Part 1B- Stable & Capable d. Example: An operator on a ceramics coating process monitors the coating weights applied to each part. The process flags for rule 1 violation for statistically lighter than usual coating weight. i. Proper action 1. Pause the process (where it makes sense) 2. Inspect the part. Is it still within specification? 3. Investigate the process. Did something change? 4. If part is good and nothing changed, make a note that you investigated the process and continue running as is with no changes 5. If the part is out of spec or something changed in the process. Seek any necessary help to adjust the process. Make a note of changes made. Start the process again. III Different types of SPC charts a. Most Basic i. I-MR – Individual Moving Range (Continuous Data - No subgroups) ii. XbarR – Mean and Range (Continuous Data - with rational subgroups) iii. P – Proportions Chart (Discrete/Attribute Data – with rational subgroups) iv. U – Plots defects per opportunity (DPU) – ((Discrete/Attribute Data – with rational subgroups) 1. When multiple defect opportunities exist on a single unit – 2. output will be an “average count” with some decimal places, if multiple units are being examined b. Slightly more complex i. XbarS – Mean and Standard Deviation (Continuous Data - with rational subgroups) 1. When subgroup sample sizes are large ii. NP – plots individual counts of defective units (as opposed to proportions) – ((Discrete/Attribute Data – with rational subgroups) iii. C - plots individual counts of defects (as opposed to defective units) – ((Discrete/Attribute Data – with rational subgroups) iv. Z MR– or “Short Run” – plots points in terms of the “Z” score. (Continuous Data – no subgroups) 1. Analyzed in units of standard deviation 2. Useful for high mix low volume production, where only small samples from each part type are produced. 3. Leverages data from all parts run on the same equipment v. Laney P and Laney U – adds correction factor for control limits P or U charts to correct for “overdispersion” due to large subgroup sample sizes c. Somewhat advanced i. EWMA – Exponential Weighted Moving Average (Continuous data - individual with or without rational subgroups) 1. Plots a combined measurement with some weight given to the previous point and some weight given to the new measurement (no subgroups) 2. Used to detect small shifts from target when process is in control. ii. CUSUM - Cumulative Sum (Continuous data - individual with or without rational subgroups) 1. Plots a cumulative sum of the deviations of each sample value from the target value. 2. Used to detect small shifts from target when process is in control. iii. Zone Charts (Minitab only?) – Hybrid of Xbar and CUSUM charts. (Continuous data - individual with or without rational subgroups) 1. Plots a cumulative score, based on "zones" at 1, 2, and 3 standard deviations from the center line 2. Used to simplify interpretation – only one rule (score > 8) d. Others?… i. Multivariate ii. Rare event charts Outro: Thanks for listening to episode 209 of the E6S-Methods podcast. Stay tuned for episode 210 for "Process Pulse- Part 2," where we discuss the Western Electric Rules. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

1
E6S-208 Questions from Quora Answered - Part 5 26:15

منذ 7 years26:15

26:15

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 208, we conclude this round of answers to Lean and Six Sigma related questions from Quora. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-208 Leave a Review! http://bit.ly/E6S-iTunes I. Is it compulsory to use statistical tools when doing a Six Sigma Green Belt project (in business)? II. What is the difference between average and proportion defective? III. How many level of sigma is NASA? IV. How do they ensure airplanes operate better than the six sigma threshold? V. Can Six sigma apply on stock market? VI. Why does Kaizen Sigma 6 suck so bad for front line trench employees? VII. I do not have a college degree. I have a lot of experience in Account Management. Would obtaining a six sigma green belt help me further my career? VIII. Can you manage a hospital with agile methodology, and what are the best books to read for it? IX. How many hours a day should a product owner spend in meetings? X. What are the best books on waterfall startup development methodology? Outro: Thanks for listening to episode 208 of the E6S-Methods podcast. Stay tuned for episode 209 for our introduction to statistical process control. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-207 Questions from Quora Answered - Part 4 21:00

منذ 7 years21:00

21:00

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 207, we continue with more Lean Six Sigma related questions from Quora. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-207 Leave a Review! http://bit.ly/E6S-iTunes I. Does lean six sigma yellow belt certification look good on your resume when pursuing procurement or buyer positions? II. Does lean six sigma yellow belt certification look good on your resume when pursuing procurement or buyer positions? III. Are there any good case studies of Lean Six Sigma being applied in a human resources department? IV. Can we combine Agile with Six Sigma in software development and how? V. How is RPA connected to Lean Six Sigma? Outro: Thanks for listening to episode 207 of the E6S-Methods podcast. We continue with more questions from Quora in episode 208. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

1
E6S-206 Questions from Quora Answered - Part 3 25:28

منذ 7 years25:28

25:28

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 206, Jacob returns and answer some more of the most interesting Lean Six Sigma related questions from Quora. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-205 Leave a Review! http://bit.ly/E6S-iTunes I. Is PMP tougher than a six sigma black belt? II. What kind of projects would qualify as Six Sigma Green Belt projects(in business)? III. Why do you work a job that you don’t enjoy? IV. How did Lean Six Sigma get a 3.4 DPMO? E6S-011 - DMAIC Define Metrics E6S-012 - FPY RTY Defects V. Is it better to identify waste as TIMWOODI or TIMWOODS? E6S-072 - 8 Wastes Part1 E6S-073- 8 Wastes Part2 E6S-074 - 8 Wastes Part3 E6S-075 - 8 Wastes Part4 E6S-077 - 8 Wastes Part5 VI. What is the difference between Six Sigma and ISO? VII. Can I get the list of companies doing poorly with lean six sigma methodology? Outro: Thanks for listening to episode 206 of the E6S-Methods podcast. We continue with more questions from Quora in episode 207. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-205 Beating the Deer Fly - The Price of Victory 27:30

منذ 7 years27:30

27:30

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 205, a short parable, "Beating the Deer Fly - The Price of Victory." If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-205 Leave a Review! http://bit.ly/E6S-iTunes Outro: Thanks for listening to episode 205 of the E6S-Methods podcast. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion** *** Beating the Deer Fly - The Price of Victory ***…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-204 #LeanSixSigmaforGood - Brion Hurley- Part 3 29:09

منذ 7 years29:09

29:09

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 204, we wrap #LeanSixSigmaforGood with Brion Hurley, part 3 of our discussion over how you can use your Lean Six Sigma skills to help people in need and help improve the environment. All of these details can also be found for free in Brion's book, Lean Six Sigma for Good. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-204 Leave a Review! http://bit.ly/E6S-iTunes *** #LeanSixSigmaforGood *** I Brion Hurley - Biography Brion is the founder and owner of Business Performance Improvement (BPI), a consulting firm in Portland, Oregon. His mission is to help businesses and organizations achieve “triple bottom line” performance using Lean and Six Sigma. For 18 years, he was a Principal Lean Six Sigma Consultant at Rockwell Collins (aerospace manufacturer) in Wilsonville, Oregon. He is certified as a Master Black Belt, Lean Master, and has numerous sustainability certifications. He was hired in 1999, and has worked out of 3 different facilities: Cedar Rapids (Iowa), Melbourne (Florida) and Wilsonville (Oregon). He has a bachelor’s degree in Statistics, a master’s degree in Quality Management and Productivity, and lettered four years in football as a placekicker and punter at the University of Iowa. In his free time, he helps lead Lean Portland, a group of volunteer consultants who help nonprofits in the Portland (OR) metro area implement Lean and Six Sigma. He is also a member of the Institute of Industrial and Systems Engineers (IISE) Sustainable Development division, which is working to bring sustainability to the engineering field. They have conducted a community service project with nonprofits at the IISE Annual Conference every year since 2013. He is currently President of Recycling Advocates, a nonprofit organization in Portland that is "dedicated to creating a sustainable future through local efforts to reduce, reuse and recycle." a. What's new with Brion Hurley? b. Tells us about BPI - Business Performance Improvement i. Mission and vision ii. What customer is the right fit for your services? II Let's talk about your book, Lean Six Sigma for Good - How improvement experts can help people in need and help improved the environment a. Why write a book? III Beyond Profits - Notable NGO Lean Six Sigma Success Stories a. Toyota Production System Support Center: Hurricane Sandy victims - reduced lead time for food delivery from 3 hours to 1.3 hours IV People, Planet, Profit = Sustainability a. How is it that these things together equal sustainability? V You mention BP, Wells Fargo, and Apple as examples of companies who did not observe the "triple bottom line," yet these companies still exist and the bad press about them seems to have faded. What's your take on this? VI You list 17 UN Sustainable Development Goals. a. UN Sustainable Development Goals: https://www.un.org/sustainabledevelopment/sustainable-development-goals/ b. Which of these resonate most with you? Why? c. How can Lean Six Sigma be applied in these areas? VII How we can get started a. Offer your assistance and expertise i. Specifically how? Can you recommend an approach or pitch to sell Lean Six Sigma as a viable approach for the organization? VIII What's the deal with the "new" EPA? a. What's the buzz in sustainability circles? b. What positive could come of the change in the EPA general orders? IX Other Topics: a. LeanSixSigmaforGood.com b. Lean Portland - nonprofit volunteering (6 organizations we've worked with) c. Common opportunities we're seeing with nonprofits d. Spreading to other cities? Eugene? Seattle? Hartford? Other cities? e. IISE service volunteer events (next one in Orlando May 19th with Restore) X Best ways to contact Brion Hurley? Lean Portland: https://leanportland.com LinkedIn: https://www.linkedin.com/in/brion-hurley-432192/ Instagram: https://www.instagram.com/brionhurley/ Facebook: https://www.facebook.com/brionhurley Lean Six Sigma for Good website: http://www.leansixsigmaforgood.com/ *** #LeanSixSigmaforGood *** Outro: Thanks for listening to episode 204 of the E6S-Methods podcast. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

1
E6S-203 #LeanSixSigmaforGood - Brion Hurley- Part 2 31:04

منذ 7 years31:04

31:04

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 203, we speak again with Brion Hurley. We talk about how you can use your Lean Six Sigma skills to help people in need and help improve the environment. All of these details can also be found for free in Brion's book, Lean Six Sigma for Good. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-203 Leave a Review! http://bit.ly/E6S-iTunes *** #LeanSixSigmaforGood *** I Brion Hurley - Biography Brion is the founder and owner of Business Performance Improvement (BPI), a consulting firm in Portland, Oregon. His mission is to help businesses and organizations achieve “triple bottom line” performance using Lean and Six Sigma. For 18 years, he was a Principal Lean Six Sigma Consultant at Rockwell Collins (aerospace manufacturer) in Wilsonville, Oregon. He is certified as a Master Black Belt, Lean Master, and has numerous sustainability certifications. He was hired in 1999, and has worked out of 3 different facilities: Cedar Rapids (Iowa), Melbourne (Florida) and Wilsonville (Oregon). He has a bachelor’s degree in Statistics, a master’s degree in Quality Management and Productivity, and lettered four years in football as a placekicker and punter at the University of Iowa. In his free time, he helps lead Lean Portland, a group of volunteer consultants who help nonprofits in the Portland (OR) metro area implement Lean and Six Sigma. He is also a member of the Institute of Industrial and Systems Engineers (IISE) Sustainable Development division, which is working to bring sustainability to the engineering field. They have conducted a community service project with nonprofits at the IISE Annual Conference every year since 2013. He is currently President of Recycling Advocates, a nonprofit organization in Portland that is "dedicated to creating a sustainable future through local efforts to reduce, reuse and recycle." IV People, Planet, Profit = Sustainability a. How is it that these things together equal sustainability? V You mention BP, Wells Fargo, and Apple as examples of companies who did not observe the "triple bottom line," yet these companies still exist and the bad press about them seems to have faded. What's your take on this? VI You list 17 UN Sustainable Development Goals. a. UN Sustainable Development Goals: https://www.un.org/sustainabledevelopment/sustainable-development-goals/ b. Which of these resonate most with you? Why? c. How can Lean Six Sigma be applied in these areas? VII How we can get started a. Offer your assistance and expertise i. Specifically how? Can you recommend an approach or pitch to sell Lean Six Sigma as a viable approach for the organization? VIII What's the deal with the "new" EPA? a. What's the buzz in sustainability circles? b. What positive could come of the change in the EPA general orders? IX Other Topics: a. LeanSixSigmaforGood.com b. Lean Portland - nonprofit volunteering (6 organizations we've worked with) c. Common opportunities we're seeing with nonprofits d. Spreading to other cities? Eugene? Seattle? Hartford? Other cities? e. IISE service volunteer events (next one in Orlando May 19th with Restore) X Best ways to contact Brion Hurley? Lean Portland: https://leanportland.com LinkedIn: https://www.linkedin.com/in/brion-hurley-432192/ Instagram: https://www.instagram.com/brionhurley/ Facebook: https://www.facebook.com/brionhurley Lean Six Sigma for Good website: http://www.leansixsigmaforgood.com/ *** #LeanSixSigmaforGood *** Outro: Thanks for listening to episode 203 of the E6S-Methods podcast. Stay tuned for episode 204, where we finish off with part 3 of #LeanSixSigmaforGood. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-202 #LeanSixSigmaforGood - Brion Hurley 28:51

منذ 7 years28:51

28:51

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 202, we speak again with Brion Hurley. We talk about how you can use your Lean Six Sigma skills to help people in need and help improve the environment. All of these details can also be found for free in Brion's book, Lean Six Sigma for Good. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-202 Leave a Review! http://bit.ly/E6S-iTunes *** #LeanSixSigmaforGood *** I Brion Hurley - Biography Brion is the founder and owner of Business Performance Improvement (BPI), a consulting firm in Portland, Oregon. His mission is to help businesses and organizations achieve “triple bottom line” performance using Lean and Six Sigma. For 18 years, he was a Principal Lean Six Sigma Consultant at Rockwell Collins (aerospace manufacturer) in Wilsonville, Oregon. He is certified as a Master Black Belt, Lean Master, and has numerous sustainability certifications. He was hired in 1999, and has worked out of 3 different facilities: Cedar Rapids (Iowa), Melbourne (Florida) and Wilsonville (Oregon). He has a bachelor’s degree in Statistics, a master’s degree in Quality Management and Productivity, and lettered four years in football as a placekicker and punter at the University of Iowa. In his free time, he helps lead Lean Portland, a group of volunteer consultants who help nonprofits in the Portland (OR) metro area implement Lean and Six Sigma. He is also a member of the Institute of Industrial and Systems Engineers (IISE) Sustainable Development division, which is working to bring sustainability to the engineering field. They have conducted a community service project with nonprofits at the IISE Annual Conference every year since 2013. He is currently President of Recycling Advocates, a nonprofit organization in Portland that is "dedicated to creating a sustainable future through local efforts to reduce, reuse and recycle." a. What's new with Brion Hurley? b. Tells us about BPI - Business Performance Improvement i. Mission and vision ii. What customer is the right fit for your services? II Let's talk about your book, Lean Six Sigma for Good - How improvement experts can help people in need and help improved the environment a. Why write a book? III Beyond Profits - Notable NGO Lean Six Sigma Success Stories a. Toyota Production System Support Center: Hurricane Sandy victims - reduced lead time for food delivery from 3 hours to 1.3 hours IV People, Planet, Profit = Sustainability a. How is it that these things together equal sustainability? Outro: Thanks for listening to episode 202 of the E6S-Methods podcast. Stay tuned for episode 203, where we continue our discussion with Brion Hurley, #LeanSixSigmaforGood - part 2. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

1
E6S-201 Reducing Hospital Readmissions - Johanna Ficatier - Mayo Clinic 36:56

منذ 7 years36:56

36:56

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 201, we speak again with Johanna Ficatier from the Mayo Clinic about her work to reduce unnecessary hospital readmission. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-201 Leave a Review! http://bit.ly/E6S-iTunes ***Reducing Hospital Readmissions *** I Johanna Ficatier - Biography Johanna Ficatier is a Senior Health Systems Engineer at Mayo Clinic Rochester (Minnesota), where she also holds the academic rank of instructor in health systems engineering. Johanna has a Master of Science in Engineering Management from the University of North Carolina at Charlotte, she is also Lean Six Sigma Green Belt and Project Management Professional (PMP) certified. Johanna has worked in Japan in the Industrial Equipment and Machine Tools Industry in the positions of Mechanical Design Engineer and Global Engineering Coordinator. She turned to the healthcare industry in 2014, first as a research assistant while pursuing her Master's degree. She joined the department of Management Engineering and Internal Consulting at Mayo Clinic in 2016. II 30 Day Readmission Rate a. Key measure of good quality of care and effective care transition b. Avoidable readmissions result in excess costs and reduced quality of life for the patient c. Through the Hospital Readmissions Reduction Program (HRRP) included in the Affordable Care Act (ACA), the Center for Medicare and Medicaid Services (CMS) calculates the expected readmission rate within 30 days, and penalizes the hospitals performing with an excess readmission ratio for certain specific conditions III All cause readmissions: patients who return to the hospital for any reason within 30 days a. Readmissions to another hospital are difficult to track b. CMS defined Performance period based on 3 years of claims data, only captures Medicare / Medicaid patients IV Goals: a. Reduce further the 30 day readmission rate i. All-readmissions UHC target 10.3% (Q4 2015) ii. Focus on CMS-targeted diagnosis (CHF, AMI, PN, COPD, THA/TKA) b. Improve the discharge process / care coordination for specific patients population i. English as a Second Language (ESL) patients ii. Community patients V Geography of Readmissions VI Readmissions by Service VII Fishbone diagram - Input factors VIII Key Findings: a. Need for data for physicians to understand quantitatively their practice / areas for improvement b. Services such as community care coordinator can be available, but there is a need to make the different proponents aware of it, especially in big hospitals ***Reducing Hospital Readmissions *** Outro: Thanks for listening to episode 201 of the E6S-Methods podcast. Stay tuned for episode 202, "Lean Six Sigma for Good - Part 1." We speak again with Brion Hurley about his new book and the best ways for Lean Six Sigma practitioners to use their powers for good. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-200 Speaking Upwards with TEDxer Raymond Poole Part 3 - Path to TEDx 37:30

منذ 7 years37:30

37:30

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 200, we cap our "Speaking Upwards" series wtih TEDxer, Raymond Poole and talk his path to landing a TEDx talk. Be sure to watch Ray's TEDx talk about "Realistic Optimism" and many other valuable videos and resources at www.cfcornerman.com . If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-200 Leave a Review! http://bit.ly/E6S-iTunes *** Speaking Upwards - Public Speaking with TEDxer Raymond Poole*** I Ray Poole Biography: Ray Poole is a husband to Rebecca Poole who was born with cystic fibrosis. A graduate of the University of Connecticut with a Bachelor’s degree in Mechanical and Materials Engineering and later Indiana University with a Master’s in Business Administration (MBA), Ray has recently worked as an Engineering Manager and a Product Manager in the electrical industry. Ray became involved with the Cystic Fibrosis Foundation (CFF) and was named “Milwaukee’s Finest” and is a member of the CFF Leadership Board chairing the Tomorrow’s Leaders group for young professionals. Ray holds a third degree black belt in Tae Kwon Do and has trained and competed in several martial arts including Muay Thai and Jujitsu which influenced the title of his first book: “Lessons from a CF Cornerman: 38 Lessons I Learned During my Wife’s Illness and Lung Transplant” which is available on Amazon. To learn more about their story, hear Ray’s TEDx talk, or get the latest updates on new projects, visit www.CFCornerman.com. Find all social media links and enter your email address on the contact page for updates. Also consider checking out our last interview with Ray Poole on episode E6S-143 Focus From a Cornerman's Perspective . II We last spoke in later 2016. What's changed with you since then? a. Ray: I am launching the Hospital Comfort Kit for patients and families admitted to the hospital. It is an alternative to the standard flowers and candy that people sent and contains items many people don’t realize will help. A small cooler, water bottle, and Bluetooth speaker can all make the daily experience better. We even include a “Hospital Survival Guide” with a ton of helpful hints and explanations. It will be available in late May 2018. Visit http://www.cfcornerman.com/products.html for updates and to purchase. A portion of the profits will go to charity. b. If you are interested in great networking opportunities, professional development events (like public speaking and personal branding), and a chance to support a great cause consider Tomorrow’s Leaders at your local CFF chapter. https://www.cff.org/Get-Involved/Participate/Tomorrows-Leaders/ III Importance of "Speaking Upwards" - Describe the public speaking up-skilling you needed for each stage in your career. d. Public speaking as a CF Cornerman - What from your experience could you leverage? What was like starting from zero? e. Public speaking as an author - With each "level-up" in venue, what do you do to "level-up" your style or approach? IV The path to TEDx - https://youtu.be/DN9F89NjyFw a. How to get a TEDx - https://www.youtube.com/watch?v=KkZar59hf3g i. How might someone know if they have a good TEDx topic? b. Upping your game i. Toastmasters 1. What did you work on specifically? What's your "bad habit?" 2. Why should someone considering joining Toast Masters? ii. Speaking "metrics" (umms, ahhhs, Soooo, "and-and-and," ticks, fidgets, favorite words, etc?) iii. Post-mortem on your TEDx. What would you do differently? V Anything you'd like to add that I didn't ask? VI Links: a. http://www.cfcornerman.com/ b. raypoole@cfcornerman.com *** Speaking Upwards - Public Speaking with TEDxer Raymond Poole*** Outro: Thanks for listening to episode 200 of the E6S-Methods podcast. Stay tuned for episode 201, when we speak with repeat guest Johanna Ficatier on her work with the Mayo clinic to reduce patient readmission rates. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-199 Speaking Upwards with TEDxer Raymond Poole Part 2 - Public Speaking 30:16

منذ 7 years30:16

30:16

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 199, we continue with "Speaking Upwards wtih TEDxer, Raymond Poole" and talk about public speaking in the work place. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-199 Leave a Review! http://bit.ly/E6S-iTunes *** Speaking Upwards - Public Speaking with TEDxer Raymond Poole*** I Ray Poole Biography: Ray Poole is a husband to Rebecca Poole who was born with cystic fibrosis. A graduate of the University of Connecticut with a Bachelor’s degree in Mechanical and Materials Engineering and later Indiana University with a Master’s in Business Administration (MBA), Ray has recently worked as an Engineering Manager and a Product Manager in the electrical industry. Ray became involved with the Cystic Fibrosis Foundation (CFF) and was named “Milwaukee’s Finest” and is a member of the CFF Leadership Board chairing the Tomorrow’s Leaders group for young professionals. Ray holds a third degree black belt in Tae Kwon Do and has trained and competed in several martial arts including Muay Thai and Jujitsu which influenced the title of his first book: “Lessons from a CF Cornerman: 38 Lessons I Learned During my Wife’s Illness and Lung Transplant” which is available on Amazon. To learn more about their story, hear Ray’s TEDx talk, or get the latest updates on new projects, visit www.CFCornerman.com. Find all social media links and enter your email address on the contact page for updates. Also consider checking out our last interview with Ray Poole on episode E6S-143 Focus From a Cornerman's Perspective . I Importance of "Speaking Upwards" - Describe the public speaking up-skilling you needed for each stage in your career. a. Public speaking as an engineer - Think back to your first presentation to management as an engineer. How did you prepare? How did you feel leading up to it? How did it go? Looking back, knowing what you know now, what would you have changed? i. selling your ideas? ii. methods of persuasion? iii. convincing management? b. Public speaking as a Black Belt Project Leader - From engineer to BB, how did your style pivot? i. Presenting to executives in the boardroom? ii. Presenting to a mixed crowd (with executives, engineers, finance folks and hourly (union?) front-line workers? c. Public speaking as a Product Manager - i. interfacing with customers? d. Public speaking as a CF Cornerman - What from your experience could you leverage? What was like starting from zero? e. Public speaking as an author - With each "level-up" in venue, what do you do to "level-up" your style or approach? Outro: Thanks for listening to episode 199 of the E6S-Methods podcast. Stay tuned for episode 200, part 3 of "Speaking Upwards" series with TEDxer Raymond Poole. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-198 Speaking Upwards with TEDxer Raymond Poole Part 1 - The Back Story 24:14

منذ 7 years24:14

24:14

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 198, we speak again with author, cornerman and new TEDxer, Raymond Poole in part 1 of our "Speaking Upwards" series - "The Back Story." If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-198 Leave a Review! http://bit.ly/E6S-iTunes *** Speaking Upwards - Public Speaking with TEDxer Raymond Poole*** I Ray Poole Biography: Ray Poole is a husband to Rebecca Poole who was born with cystic fibrosis. A graduate of the University of Connecticut with a Bachelor’s degree in Mechanical and Materials Engineering and later Indiana University with a Master’s in Business Administration (MBA), Ray has recently worked as an Engineering Manager and a Product Manager in the electrical industry. Ray became involved with the Cystic Fibrosis Foundation (CFF) and was named “Milwaukee’s Finest” and is a member of the CFF Leadership Board chairing the Tomorrow’s Leaders group for young professionals. Ray holds a third degree black belt in Tae Kwon Do and has trained and competed in several martial arts including Muay Thai and Jujitsu which influenced the title of his first book: “Lessons from a CF Cornerman: 38 Lessons I Learned During my Wife’s Illness and Lung Transplant” which is available on Amazon. To learn more about their story, hear Ray’s TEDx talk, or get the latest updates on new projects, visit www.CFCornerman.com. Find all social media links and enter your email address on the contact page for updates. Also consider checking out our last interview with Ray Poole on episode E6S-143 Focus From a Cornerman's Perspective . II We last spoke in later 2016. What's changed with you since then? a. Ray: I am launching the Hospital Comfort Kit for patients and families admitted to the hospital. It is an alternative to the standard flowers and candy that people sent and contains items many people don’t realize will help. A small cooler, water bottle, and Bluetooth speaker can all make the daily experience better. We even include a “Hospital Survival Guide” with a ton of helpful hints and explanations. It will be available in late May 2018. Visit http://www.cfcornerman.com/products.html for updates and to purchase. A portion of the profits will go to charity. b. If you are interested in great networking opportunities, professional development events (like public speaking and personal branding), and a chance to support a great cause consider Tomorrow’s Leaders at your local CFF chapter. https://www.cff.org/Get-Involved/Participate/Tomorrows-Leaders/ Outro: Thanks for listening to episode 198 of the E6S-Methods podcast. Stay tuned for part 2 of "Speaking Upwards with TEDxer Raymond Poole" in episode 199 - "Public Speaking." Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-197 TALE(n)O Part 3 - Rejected! CX for the Job Seeker 17:03

منذ 7 years17:03

17:03

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 197, "CX for Job Seekers - Part 3" we say "TALE(n)O!" to the canned rejection letter, and yes to the more personal touch. If you're just tuning in for the first time, find all our back episodes on our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-197 Leave a Review! http://bit.ly/E6S-iTunes ***Rejected! CX for Job Seekers - Message to HR: TALE(n)O*** Dear Applicant, We appreciate you taking the time to express your interest in (Open Position). We carefully reviewed your information and we have decided to pursue other applicants who more closely match the requirements/preferences for the position. Thank you for your interest. While you were not selected for this position, we encourage you to apply again in the future for openings that match your qualifications. We wish you good luck in your future endeavors. Sincerely, Talent Management I This is the type of rejection letter "my friend" recently received after going through several rounds of interviews a. Interviews i. Screening call with assistant recruiter ii. Screening call with lead recruiter iii. Phone interview with hiring manager iv. 2-days of interviews at two different facilities in two different states, having met with all the executives in HR, Marketing, Operations, Manufacturing and Quality... 1. During which most were very impressed with his background b. Follow-up emails with the lead recruiter to verify timing of any decisions c. And to top it off, when asked about their reimbursement policy for gas mileage, because their reimbursement was $90 short of the IRS standard, no response. d. All-in-all: if another job opened up with this company, I would not reapply, based on my experience with how HR handled the process. Poor way to engage with people Objection 1: Everyone else does it this way Counter 1: Never good reason to do anything. Challenge the status quo and ask, "why?" Objection 2: Recruiters are too busy with all the applicants they get to do anything else. They don't have time to spend with the discards Counter 2: OK maybe, but doubtful. And it's definitely not true everywhere. And if you've taken the time to meet someone in person, your relationship is beyond a canned email. It can be email, but it cannot be so impersonal from a "do not reply" mailbox. That's like getting broken up with via text from a burner phone. Have some class! (forgive me, I just finished watching John Oliver) Objection 3: Companies do this to avoid liabilities. Counter 3: On this, I call bullshit. This is a complete cop-out. If you cannot trust people to communicate without jeopardizing the company legally, you should not have hired them. There is only one logical reason for the canned rejection letter, and that is the discomfort of delivering bad news. Too many hiring managers hide behind recruiters to deliver the bad news in order to save face, but the recruiters don't have enough information to answer any questions the candidate might have in response. Manager tools (www.manager-tools.com) says the hiring manager should make the final phone calls to deliver both happy and sad news, and I agree. II Rejection with Class - In contrast hear the audio of a different type of rejection. a. Interviews i. 30 min call with recruiter ii. 30 min call with hiring manager b. Personalized email rejection i. although still from a "do not reply" email account, but still had the signature of the HR director by name c. Highly personal voicemail by the recruiter i. took 1 minute and 9 seconds of her time ii. Made 100% the difference of whether or not I would reengage with this company. Hell yes, I would. That's a person putting the human back in human resources. That's a HR professional! (Welcome back. We've missed you. Stay long and invite your friends.) ***Rejected! CX for Job Seekers - Message to HR: TALE(n)O*** III Recap Outro: Thanks for listening to episode 197 of the E6S-Methods podcast. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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E6S-Methods Lean Six Sigma Performance Podcast with Aaron Spearin & Jacob Kurian

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E6S-196 Kai-Zen and the Art of Everything - Part 2 - Journey Through Gumption 18:54

منذ 7 years18:54

18:54

Like / Dislike **We'd Appreciate Your Opinion** Email me: aaron@e6s-methods.com Leave a Review! http://bit.ly/E6S-iTunes ; Donations: http://bit.ly/E6S-Donate Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 196, "Kai-Zen and the Art of Everything Part 2- Journey Through Gumption," I read more passages from Robert Pirsig's iconic book, "Zen and the Art of Motorcycle Maintenance," and elaborate on how these same messages apply in business and, more specifically, Lean Six Sigma. If you're just tuning in for the first time, find all our back episodes at our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-196 Leave a Review! http://bit.ly/E6S-iTunes *** Kai-Zen and the Art of Everything - Part 2 - Journey Through Gumption *** I Fill up with gumption a. Pg 310- Robert Pirsig - Zen and the Art of Motorcycle Maintenance I like the word ``gumption'' because it's so homely and so forlorn and so out of style it looks as if it needs a friend and isn't likely to reject anyone who comes along. It's an old Scottish word, once used a lot by pioneers, but which, like ``kin,'' seems to have all but dropped out of use. I like it also because it describes exactly what happens to someone who connects with Quality. He gets filled with gumption. The Greeks called it enthousiasmos, the root of ``enthusiasm.'' which means literally ``filled with theos,'' or God, or Quality. See how that fits? A person filled with gumption doesn't sit around dissipating and stewing about things. He's at the front of the train of his own awareness, watching to see what's up the track and meeting it when it comes. That's gumption.... If you're going to repair a motorcycle, an adequate supply of gumption is the first and most important tool. If you haven't got that you might as well gather up all the other tools and put them away, because they won't do you any good. Gumption is the psychic gasoline that keeps the whole thing going. If you haven't got it there's no way the motorcycle can possibly be fixed. But if you have got it and know how to keep it there's absolutely no way in this whole world that motorcycle can keep from getting fixed. It's bound to happen. Therefore the thing that must be monitored at all times and preserved before anything else is the gumption. i. Call it gumption, moxie, grit, pride, love or drive. It's what keeps people coming through the work-doors every day. It's what people who hate the journey use to keep going. ii. Consider that last line. "the thing must be monitored at all times and preserved before anything else...." 1. As a trainer, it is not enough for me to deliver content and knowledge. I must also feed gumption. Gumption keeps people engaged and learning. Gumption gets people to come back in time from breaks 2. As a project manager, I need to feed the gumption of team members and subject matter experts. They're already protecting it thinking I'll take it away, but if I give them some more gumption, then there is a surplus for when I may need to borrow some of it later. 3. Black Belts need gumption. They will face countless obstacles. It's only the gumption that gets them through. a. This is why I carefully screen Black Belts I train. I'm looking for gumption. b. I "help superstars take flight." Meaning, you bring your own gumption, and I give you some extra tools to help put it to good use. II Avoid the value rigidity trap a. Pg 317 - Robert Pirsig - Zen and the Art of Motorcycle Maintenance As the course description of gumptionology indicated, this internal part of the field can be broken down into three main types of internal gumption traps: those that block affective understanding, called ``value traps''; those that block cognitive understanding, called ``truth traps''; and those that block psychomotor behavior, called ``muscle traps.'' The value traps are by far the largest and the most dangerous group. Of the value traps, the most widespread and pernicious is value rigidity. This is an inability to revalue what one sees because of commitment to previous values. In motorcycle maintenance, you must rediscover what you do as you go. Rigid values make this impossible. The typical situation is that the motorcycle doesn't work. The facts are there but you don't see them. You're looking right at them, but they don't yet have enough value. This is what Phædrus was talking about. Quality, value, creates the subjects and objects of the world. The facts do not exist until value has created them. If your values are rigid you can't really learn new facts. This often shows up in premature diagnosis, when you're sure you know what the trouble is, and then when it isn't, you're stuck. Then you've got to find some new clues, but before you can find them you've got to clear your head of old opinions. If you're plagued with value rigidity you can fail to see the real answer even when it's staring you right in the face because you can't see the new answer's importance. i. This sounds an awful lot like ego, but it is more external. This trap comes when nothing fits the existing model. When it doesn't fit the existing model, you create a new model to make sense of it. ii. In root cause analysis, this is when you must abandon preconceived notions, thinking you know the answer because you've "seen it before." 1. I've fallen in this trap. One of our products was "growing stuff." I commissioned several tests to see what it was. My presumption was that it was bacteria from the DI water lines, because "I'd seen it before." 2. Some tests supported it was bacteria. Some did not. There was a mix of "mu" results and red herrings 3. The engineering manager in charge of the DI water insisted it was not the water, because she has it cleaned and tested every year. But she was not giving concrete evidence, just wanted her word to count for it. 4. Turns out it was not the DI water, and was not even bacteria, but crystallized impurities that resemble bacteria in how they agglomerate. a. and it was not solved by me, or by the engineering manager, or by the engineer who was assigned to fix it or by anyone else who should have solved it because they were the experts. It was solved by the newest, least rigid, person to join the company - the one I hired because of her gumption. E6S-153 Yelena's Story from Russia to Riches b. Pg 22- Robert Pirsig - Zen and the Art of Motorcycle Maintenance I sat in the grass with him at the shoulder of the road, defeated staring into the trees and underbrush. I answered all of Chris's questions patiently and in time they became fewer and fewer And then Chris finally understood that our cycle trip was really over and began to cry. He was eight then I think. We hitchhiked back to our own city and rented a trailer and put it on our car and came up and got the cycle, and hauled back to our own city and then started out all over again by car. But it wasn't the same. And we didn't really enjoy ourselves much. Two weeks after the vacation was over, one evening after work, I removed the carburetor to see what was wrong but still couldn't find anything. To clean off the grease before replacing it, I turned the stop-cock on the tank for a little gas. Nothing came out. The tank was out of gas. I couldn't believe it. I can still hardly believe it. I have kicked myself mentally a hundred times for that stupidity and don't think I'll ever really, finally get over it. Evidentially what I saw sloshing around was gas in the reserve tank which I had never turned on. I didn't check it carefully because I assumed the rain had caused the engine failure. I didn't understand then how foolish quick assumptions like that are. Now we are on a twenty-eight-horse machine and I take the maintenance of it very seriously. i. To work on "value rigidity" trap, consider the message from Alison Donaghey E6S-163 Think Opposite with Alison Donaghey III Prepare a ready mind a. Pg 323 - Robert Pirsig - Zen and the Art of Motorcycle Maintenance When beginning a repair job you can list everything you're going to do on little slips of paper which you then organize into proper sequence. You discover that you organize and then reorganize the sequence again and again as more and more ideas come to you. The time spent this way usually more than pays for itself in time saved on the machine and prevents you from doing fidgety things that create problems later on. You can reduce your anxiety somewhat by facing the fact that there isn't a mechanic alive who doesn't louse up a job once in a while. The main difference between you and the commercial mechanics is that when they do it you don't hear about it...just pay for it, in additional costs prorated through all your bills. When you make the mistakes yourself, you at ]east get the benefit of some education. i. Approach seems similar to project planning, creating a work break-down structure, network diagram and agile user stories E6S-039 Work Breakdown Structure part 1 E6S-041 Work Breakdown Structure LSS Part 3 E6S-098 Network Diagram E6S-178 Agile Requirements Gathering- User Stories Part 1 E6S-179 Agile Requirements Gathering- User Stories Part 2 IV Scale it down a. Pg 324 - Robert Pirsig - Zen and the Art of Motorcycle Maintenance Impatience is close to boredom but always results from one cause: an underestimation of the amount of time the job will take. You never really know what will come up and very few jobs get done as quickly as planned. Impatience is the first reaction against a setback and can soon turn to anger if you're not careful. Impatience is best handled by allowing an indefinite time for the job, particularly new jobs that require unfamiliar techniques; by doubling the allotted time when circumstances force time planning; and by scaling down the scope of what you want to do. Overall goals must be scaled down in importance and immediate goals must be scaled up. This requires value flexibility, and the value shift is usually accompanied by some loss of gumption, but it's a sacrifice that must be made. It's nothing like the loss of gumption that will occur if a Big Mistake caused by impatience occurs. i. Sounds like Agile to me 1. scaling down to smaller more immediate deliverables and scope 2. new jobs and unfamiliar techniques E6S-100 Agile Part 1 E6S-101 Agile Part 2 E6S-103 Agile Part 3 E6S-104 Agile Part 4 E6S-141 LSS and/or Agile? Part 1 E6S-142 LSS and/or Agile? Part 2 E6S-161 Project Planning Part 2 - The Agile/SCRUM Way E6S-162 Project Planning Part 3 - The Agile/SCRUM Way E6S-178 Agile Requirements Gathering- User Stories Part 1 E6S-179 Agile Requirements Gathering- User Stories Part 2 My favorite scaling-down exercise is cleaning up nuts and bolts and studs and tapped holes. I've got a phobia about crossed or jimmied or rust-jammed or dirt-jammed threads that cause nuts to turn slow or hard; and when I find one, I take its dimensions with a thread gauge and calipers, get out the taps and dies, recut the threads on it, then examine it and oil it and I have a whole new perspective on patience. Another one is cleaning up tools that have been used and not put away and are cluttering up the place. This is a good one because one of the first warning signs of impatience is frustration at not being able to lay your hand on the tool you need right away. If you just stop and put tools away neatly you will both find the tool and also scale down your impatience without wasting time or endangering the work. ii. 5S perhaps E6S-109 Intro to 5S E6S-110 5S on the Brain - Gabriela Spagnol Part 1 E6S-111 5S on the Brain - Gabriela Spagnol Part 2 V Recap a. Fill up with gumption b. Avoid the value rigidity trap c. Prepare a ready mind d. Scale it down Outro: Thanks for listening to episode 196 of the E6S-Methods podcast. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com , or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group , and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com . "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes Like / Dislike **We'd Appreciate Your Opinion**…

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