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EP # 185 - Building Your Service Business Machine: The Path to Operational Excellence
Manage episode 462911033 series 2949688
In this value-packed episode, discover how to maintain and improve service quality while scaling your business. Learn about the three essential pillars that create operational excellence: People, Processes, and Systems.
Key Highlights:
- Why service businesses face unique challenges in maintaining quality during growth
- How to achieve 95-98% service excellence through systematic approaches
- The four critical elements of successful hiring in service businesses
- Why common sense is an overlooked but crucial hiring criterion
- Tips for effective employee training and development
- The importance of investing in middle management
- How to create and improve business processes
- Selecting and implementing the right systems for your business size
- Tips for tracking KPIs and detecting problems early
Key Takeaways:
- People come first - invest in hiring, training, and developing your team
- Processes should be documented early and continuously improved
- Systems should empower people, not restrict them
- Balance standardization (80-95%) with customization (5-20%) for scalability
- Track the right metrics to detect and prevent problems early
Ready to scale your business sustainably without overwhelm?
Book a free consultation with Maggie through the T.O.P. CEO Continuous Success Recipe to transform your business into a sellable asset.
378 حلقات
EP # 185 - Building Your Service Business Machine: The Path to Operational Excellence
Diamond Effect - Strategies to Scale Your Service Business as a Sellable Asset
Manage episode 462911033 series 2949688
In this value-packed episode, discover how to maintain and improve service quality while scaling your business. Learn about the three essential pillars that create operational excellence: People, Processes, and Systems.
Key Highlights:
- Why service businesses face unique challenges in maintaining quality during growth
- How to achieve 95-98% service excellence through systematic approaches
- The four critical elements of successful hiring in service businesses
- Why common sense is an overlooked but crucial hiring criterion
- Tips for effective employee training and development
- The importance of investing in middle management
- How to create and improve business processes
- Selecting and implementing the right systems for your business size
- Tips for tracking KPIs and detecting problems early
Key Takeaways:
- People come first - invest in hiring, training, and developing your team
- Processes should be documented early and continuously improved
- Systems should empower people, not restrict them
- Balance standardization (80-95%) with customization (5-20%) for scalability
- Track the right metrics to detect and prevent problems early
Ready to scale your business sustainably without overwhelm?
Book a free consultation with Maggie through the T.O.P. CEO Continuous Success Recipe to transform your business into a sellable asset.
378 حلقات
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