When It Didn’t Hurt Until You Touched It. What to Say and How to Handle.

Dental Practice Heroes

It’s the classic lose-lose situation: a patient walks in with no pain, goes home, and calls you back and says, “I’m having pain and it didn’t hurt until you touched it.” Even when you do everything right, you still get the blame.

In this episode, you’ll learn exactly what you can say in appointments to avoid conflict, the treatment planning mistakes that can come back to bite you, and how to handle to patients who demand you pay to fix what’s “wrong.”

Topics discussed:

• Why new dentists struggle with patient complaints
• How to communicate risks with empathy
• The importance of decisiveness in treatment planning
• Using AI to address post-op pain
• How to explain post-op sensitivity and possible complications
• How the DPH coaches handle retreatment and refund demands
• Learning from mistakes and addressing issues with your team

This episode was produced by Podcast Boutique https://www.podcastboutique.com

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فصول

1. The Dreaded “You Touched It” Moment (00:00:00)

2. Meet the Hosts & Mastermind Pulse (00:02:38)

3. Expectation Setting That Prevents Blame (00:03:55)

4. Empathy Scripts That De‑escalate (00:08:20)

5. Treatment Planning: Stop Being a “Hero-dontist” (00:13:17)

6. Occlusion: Adjust With Purpose (00:18:02)

7. Language Choices: Nerve vs Root Canal (00:23:27)