Episode 73: Completions Late Deliveries Deactivations Oh My: Doordash Cracking Down

Deliver on Your Business

Doordash is cracking down.
But before we get into that...
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Anyway, where were we?
Frankly, Doordash is following Grubhub's lead and trying to bully their Dashers into submission. At least that's how it feels.
It's not that there aren't issues that need to be addressed. Doordash is having some real problems with their deliveries and that's why they're cracking down. They're ramping up their deactivations rhetoric and have made some changes to their deactivation policy.
You can see all the screenshots referenced by viewing the associated blog post here.
Doordash made two big changes to their deactivation policy. One they didn't even announce - it's funny they're cracking down on not meeting the terms of the agreement when they don't follow the terms of the agreement....
You can see the old version of the policy here.
You can see the current policy here
They also changed the minimum completion rate from 70% to 80%
The things they're cracking down on:

• Not delivering the food
• Being extremely late to the restaurant or to the customer
• Un-assigning too many deliveries.

So, let's talk about this. What's up with this? Why are they doing it? What can we do?
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