Becoming a CCO: A Journey Through Leadership and Revenue Ownership

CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.

Alexandra shares her insights on:

• The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.
• Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.
• Career growth in CS leadership: Her unconventional journey from account management to CCO—and what aspiring leaders can learn from it.
• Shifting from IC to leadership: The mindset shift required when moving from owning your own KPIs to leading a team toward company-wide success.

This episode is a must-listen for aspiring CS leaders looking to grow into executive roles and for current CS executives who want to refine their leadership approach.

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!