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Ep. 21 - Uniphore & Jacada: A Revolution in Customer Experience
Manage episode 333852607 series 3369722
المحتوى المقدم من Uniphore. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Uniphore أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Due to a new partnership, conversational AI and automation capabilities are about to be brought together for the first time in our industry. This pairing marks the start of a revolution unlike any seen in the CX space.
In this special episode, we bring you a discussion about the recent acquisition of Jacada by Uniphore.
Special Guest Host, Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators, welcomes Umesh Sachdev, CEO and Co-Founder at Uniphore, and Yochai Rozenblat, Former CEO at Jacada, to talk about how the partnership will benefit their customers and the industry overall.
We discuss:
-How the acquisition came to be
-How the partnership will benefit the industry
-How call centers have changed since the pandemic
-What AI and automation can do for customer experience
Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
Want to be a guest on Conversations that Matter? Email [email protected].
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