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Ep. 20 - A CX Day Conversation w/ Subreina Thelwell
Manage episode 333852608 series 3369722
المحتوى المقدم من Uniphore. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Uniphore أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
The CX team is the face of the company. The customer relationships they build and nurture are the basis for both short-term and long-term success.
On CX day, we celebrated these unsung CX professionals all over the world. We hosted a wide-ranging discussion about everything CX with Subreina Thelwell, Senior Customer Success Manager at Uniphore, and answered your burning questions about the function.
We discussed:
-Why CX is a team sport
-What CX leaders should focus on
-How to encourage sales to focus on CX
-What skills should a CX professional have
-The future of CX
Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
Want to be a guest on Conversations that Matter? Email [email protected].
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