Ep. 6: The Value of Loyalty

Connected Conversations

Description

Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollments and what that means for employees and guests.
Resources:
Link for the IHG One Rewards App
Loyalty Training & Training Resources
Loyalty Quick Links & Contact Information
Meet Your Host & Guests:
Host: Kristin Klebanov has been with IHG Hotels & Resorts for almost 10 years and offers a specific expertise in Loyalty Planning, Member Insights & Experience, Program Strategy and Performance Strategy.
Want to connect with Kristin? LinkedIn
Guest: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza community of colleagues.
Want to connect with Sharon? LinkedIn
Guest: Raffi Torikian has worked with brands within IHG Hotels and Resorts for almost 9 years and has a total of 22 years of experience in the hospitality industry. Raffi is skilled in developing and training teams, effectively controlling cost, and achieving revenue while ensuring high guest satisfaction ratings in competitive environments.
Want to connect with Raffi? LinkedIn
Special Mention: Tyler Forsyth, Guest Relations Manager at the Crowne Plaza® Ravinia (ATL) is mentioned during this episode. Want to connect with Tyler? LinkedIn