Loyalty industry podcasts tailored for marketing professionals. Stay ahead with the latest news and best practices from around the globe, designed to empower, inform and inspire. Brought to you by Loyalty Wired.
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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/
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Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
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Der Loyalty Talk ist ein Podcast rund um das Thema Loyalty-Marketing. Aufschlussreiche und praxisnahe Gespräche mit Experten aus der CRM- und Loyalty-Welt und Insights zu aktuellen Themen, Erfolgsfaktoren, Herausforderungen und Trends im Loyalty-Marketing.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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A podcast made for the people! Our genre consists of true crime; where we interview former mafia wise guys, to ex-cartel members. we also have some of the top fighters in the UFC interviewing former and current champions. We are willing to interview everyone; our other interviews consist of sit-downs with world-famous actors, musicians, and everyone in between.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Money
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Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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ZorkCast - Vegas Podcast + Yo-11 Minutes - Casino/Travel Loyalty, Casino Experience, Gambling and Luxury Travel
Michael Mason Trager
ZorkCast Podcast has a renewed focus and emphasis on casino loyalty and the intersection between casino loyalty schemes with traditional travel loyalty programs. Plus: Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ZorkCast, a chat about Vegas, Casino Loyalty, Travel Loyalty, gambling and luxury travel focusing on experiences: #PaxEx (Passenger Experience) and #CasinoEx (Casino Experience) are significant areas of conversation and exploration. Join us, and please DM or email ...
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The Truth behind Loyalty is a knowledge-sharing series of podcasts, where Amanda Cromhout, founder and CEO of Truth shares her almost 25+ years of experience and learnings in the field of loyalty & CRM. This series is aimed at all professionals working in loyalty and marketing.
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Bringing back the value of loyalty! With your Host ratchet Kenny
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Nerd Loyalty needs your support! ร่วมสนับสนุนรายการพ็อดแคสต์เล็กๆ ของเราได้ที่ patreon.com/nerdloyalty ========== วิทย์ทุกที่ ดีทุกท่า บทสนทนาของเด็กเนิร์ดที่เอาเรื่องวิทยาศาสตร์ในชีวิตประจำวันมาเล่าให้ฟัง Nerd loyalty (n) ไม่ใช่ผู้จงรักที่เนิร์ด และไม่ใช่คนเนิร์ดผู้ภักดี แต่เป็นผู้ที่จงรักภักดีในความเนิร์ด
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Welcome to Poems with Maria Berry I'm sure you'll be in your feelings😊
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FAB! Funnels, Ads & Bots... Growing businesses with customer acquisition and retention strategies THAT WORK! Talking Chatbots, Facebook Ads, Funnels & Digital Loyalty Programs using Mobile Wallet.
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One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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Talk Radio-Motivation/ Inspiration
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The loyalty industry landscape changes daily, and it's almost impossible to stay on top of new trends, marketplace shake-ups, or stories of the past that shaped where the industry is today. That's why Loyalty Out Loud will tackle a different topic with new guests every episode, digging into the industry's past or shooting into its future at any minute.
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Liquid Barcodes introduces the “Live Loyalty” podcast – the only podcast in the world dedicated to sharing the latest ideas in loyalty marketing in convenience retail. Every week we share articles designed to showcase the most powerful loyalty marketing initiatives by the greatest convenience brands. Instead of finding the time to read or research online, we've developed this efficient and exciting opportunity for you to listen to our articles to learn the latest in loyalty marketing. Our ho ...
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Welcome to The Dov Baron Show: “Come for the stories, stay for the learning.” Global Rank? This podcast is one of the top 0.5% most popular shows out of 3,428,463 podcasts globally! This isn’t just another podcast—it’s your gateway to extraordinary insights. Each episode immerses you in the brilliant minds of global leaders, deep thinkers, and entertainers, offering wisdom that spans from astronauts exploring the cosmos to philosophers delving into the soul. Ever wondered what podcast top Fo ...
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The Travel + Loyalty podcast is your source of industry news, interviews and you get information that you can use in your travel life. It is all about travel and loyalty.
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Loyalty programs are great ways to increase sales. It costs up to three times more money to acquire new customers than it does to sell something to an existing customer. Other resources pin this number anywhere from four to 10 times more. However, any way that you slice it, acquiring new customers is expensive
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Loyalty Bl Arabi is a conversational podcast featuring loyalty experts and business leaders from the GCC & MENA regions. It’s the world’s first podcast for loyalty in Arabic. From the latest developments to news to everyday stories, you can expect an insightful talk that keeps you on top of the loyalty industry. We’re a community-oriented project and we’d love you to join our growing network.
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Welcome to our podcast, which connects Charles Dickens’ portrayal of loyalty in A Tale of Two Cities with society’s current views of loyalty and how it has been affected by social media. A Tale of Two Cities stresses the importance of loyalty, whether it is loyalty to family as evidenced by Lucie supporting her father, or loyalty to an idea, as shown through the use of the code name Jacques in the revolution. We are looking to bring Dickens’ idea of loyalty into our current society by explor ...
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English podcast- 4th period Moises A. Angie O. Josh S. We believe that in order to succeed in life you have to do be dedicated to something. By dedicated we mean you have to willing to do what it takes to accomplish your goals through dedication and be loyal to what you want, because if you aren’t then you will be focused on other things and let distractions get in the way by stopping you from succeeding . We went to go ask people questions about their thoughts on how loyalty and dedication ...
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We are all called to be royalty; we are the kings and queens over our decisions, over our households, and over our empires. It is time that we stand up and stand by our commitments. We have to hold ourselves accountable for the promises we have made to ourselves. We are here to share motivation for the majestic you that is ready to shine forth. And to inspire loyalty to our commitments. We are in this together, and together we can do the impossible. Thanks for stopping by, I hope that you be ...
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Elevating Employee Wellbeing: The Key to Workplace Success
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In this episode, Dr. Michelli explores the intricate dynamics of hybrid and remote work environments and their impact on employee well-being. Citing recent Gallup and Workhuman research, he underscores that while flexibility is cherished, it alone does not guarantee enhanced employee satisfaction. The cornerstone of thriving remote teams lies in cr…
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#618: Adore Society Shares Personalisation, AI and AB Testing Strategies for Loyalty Success
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today’s insightful interview features Australia's Leading Online Beauty Retailer – Adore Beauty – and its loyalty programme, Adore Society. Adore Beauty was started as a home grown business way back in April 2000 by Kate Morris, who gr…
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Part 2 of 2: Leadership and Tribal Bonds: Tim Ash on Cultivating Culture and Conquering Change
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Part 2 of 2: Leadership and Tribal Bonds: Tim Ash on Cultivating Culture and Conquering Change In this episode, Dov Baron continues a fascinating discussion with Tim Ash, author of 'Unleash Your Primal Brain.' . They delve into the psychology behind tribal connections, the critical role of leaders in guiding their tribes, and how to create a thrivi…
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Using your Credit Card Points (transferred) to Fly to Vegas! (S5E123)
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ON THIS EPISODE: Trager discusses transferring credit card points and then using them for Vegas Travel. Even on Korean Air of all airlines. Sign up to get Bonus Offer Alerts! Free Service via MilesTalk: HERE Super Early Bird tickets are available now for ZorkFest 2025: HERE Join the TravelZork FB Group -> HERE TravelZork Travel ZorkFest Watch this …
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#405: Loyalty360 Loyalty Live | Shamba Schmidt, Epsilon
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Send us a text In our latest edition of Loyalty Live, Loyalty360, speaks with Shamba Schmidt, Vice President, Solution Consulting at Epsilon. As a global marketing and data technology company known for its innovative approach to loyalty solutions and data-driven customer engagement, Epsilon leverages its extensive data repository and robust data pr…
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Destination: The Nordstrom Way to Customer Loyalty, Innovation, and Sustained Success with GUEST Robert Spector
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In this newly restarted monthly episode of the Customer Experience Bus Podcast, host Joseph Michelli welcomes Robert Spector, a respected authority on customer experience and the heralded author of "The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service." Together, they delve into the enduring …
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In this episode, we look at the eventual demise of the physical payment cards and the implications for issuer loyalty. Plus, Email personalization and Loyalty Gripes.بقلم Loyalty Wired
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Loyalty Summit Global Chair David Feldman caught up with Staci Markwood, who is the Vice President of Global Partnerships at Rocket Travel by Agoda. David and Staci explored loyalty programs at a global level, and how they differ across regions, as well as the key components of a successful loyalty program, and what brands should look for in a pote…
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Kevin Nowaczyk is a veteran MMA champion talks hanging with khabib nurmagomedov. The ups and downs of Conor Mcgregor's storied career and training and being in the same fight camp as belal muhammad and ...
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Kevin Nowaczyk is a veteran MMA champion who's been in the fight game for years. In this episode, Kevin breaks down what it takes to be a professional in the most dangerous sport in the world and what it's like training and being around some of the top MMA fighters competing today. kevin had the opportunity to fly overseas and train and hang out wi…
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#617: Building Loyalty with Benefit Loves: Insights from Rachel Mercer, Loyalty Operations Manager at Benefit Cosmetics
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This episode focuses on Benefit Loves… the loyalty programme from Benefit Cosmetics. Members can book treatments, earn Hearts for rewards and discover new products first. With Rachel Mercer, the Loyalty Operations Manager at Benefit Cosmetics for the UK and Ireland. She has worked at Benefit for 2.5 years and worked on launching the programme and i…
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#616: Aiming to Understand the Customer: Tech to take a 360 Degree View
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Executive faculty members from the Loyalty Academy™, the CEO of the The Wise Marketer Group,Bill Hanifin, and his CMO, Aaron Dauphinee continue their technology-focused conversation this week in the Wiser Loyalty podcast series for Let’s Talk Loyalty. In this series loyalty industry SMEs provide their weekly perspectives on constructs from the Loya…
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Listener Mail: Got an AMAZING Deal But How Do I Optimize My Offer? - Yo-11 Podcast (S5E122)
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ON THIS EPISODE: Michael Trager answers listener questions, most notably, how to optimize an offer for an amazing deal. #miles #points #travel #loyalty Super Early Bird tickets are available now for ZorkFest 2025: HERE www.zorkfest.com Join the TravelZork FB Group -> HERE TravelZork Travel ZorkFest Watch this episode on YouTube -> HERE Watch, Like,…
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#404: Interview with Michelle DeVore: Launching the Supercuts Reward Program
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Send us a text Designing an enterprise-level loyalty program from scratch is challenging on its own, but doing so for a large franchise organization like Supercuts—spanning 1,900 locations with over 400 local loyalty initiatives—raises the stakes even higher. Despite the daunting nature of the project, leadership at Supercuts saw an opportunity to …
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Part 1 of 2 "Culture as C.ult: Tim Ash Unpacks Tribal Psychology and Leadership Dynamics"
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Culture as Cult! . The words Culture and Cult share the same root. We’re living in a time when these dynamics are more pronounced than ever, especially in the turbulent landscape of contemporary politics. . In this two-part episode, I'm thrilled to sit down with my friend Tim Ash, a powerhouse in Primal Psychology. . Tim has a unique perspective on…
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The Power of Product Knowledge: Mastering the Basics
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In this episode, Dr. Michelli reflects on a pivotal experience that reshaped his approach to customer service training while working with Godiva's retail team. The realization struck during a disappointing lunch at a new restaurant, where the server needed more essential product knowledge about the menu items. This highlighted a significant oversig…
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#615: Accor Plus - The Subscription Loyalty Proposition Leading the Global Hotel Industry
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today we are meeting perhaps the leading hotel travel subscription programme in the world, from the Accor Group in the Asia Pacific region. Many listeners will be familiar with Accor, the global hotel group that now offers 45 hotel bra…
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Best Bougie Brunch in Vegas? ZorkFest 2024 was EPIC! (E121Season 5) Yo-11 PODCAST
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ON THIS EPISODE: This is the ZorkFest 2024 recap episode, we talk about how it went and the overall success that it was. We also talk about a wonderful bougie brunch in Vegas. Super Early Bird tickets are available now for ZorkFest 2025: HERE www.zorkfest.com Marc Meltzer's article on ZorkFest 2024: HERE Join the TravelZork FB Group -> HERE TravelZ…
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Part 2 of 2: "Unlocking Your Emotional Source Code: Dov Baron on Transforming Hidden Patterns into Courageous Leadership"
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"Unlocking Your Emotional Source Code: Dov Baron on Transforming Hidden Patterns into Courageous Leadership" . Today we're diving deep with a special episode repurposed from the Deep Dive Podcast. . We're exploring my work on the transformative power of the Emotional Source Code and its impact on courageous leadership. . In this journey into the de…
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Get MORE comps at Wynn Las Vegas WITHOUT gambling more! - (E120S5) Yo-11 PODCAST
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ON THIS EPISODE: We discuss Vegas news about the new proposed largest resort and the NBA Arena it comes bundled with. Trager discusses getting more comps at Wynn without gambling more. Join the TravelZork FB Group -> HERE TravelZork Travel ZorkFest Watch this episode on YouTube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on Y…
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#614: Stix: el punto de las grandes marcas
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This episode of Let's Talk Loyalty is in Spanish. En el episodio de Let’s Talk Loyalty en Español tenemos a Eduardo Leonidas quien es Founder y CEO de Stix es el programa de lealtad con un modelo de coalición basado en Brasil que integra a grandes cadenas de retail como Pao de Azúcar, Extra, Droga Raia, Drogasil, Shell, C&A, Sodimac, entre otros. E…
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#403: Loyalty360 Loyalty Live | Monique De La Rosa, Ansira
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Send us a text Artificial intelligence (AI) and Machine Learning (ML) continue to be top of mind as marketers are leveraging AI and ML in a variety of ways to improve their customer loyalty programs and strategies. Integration of these technologies into day-to-day workflows is a challenge for many brands, especially when considering potential roadb…
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#613: Technology of AI is Changing the Way Marketers Work
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Welcome to the Wiser Loyalty podcast series for Let’s Talk Loyalty where our loyalty industry SMEs provide their weekly perspectives on constructs from theThe Loyalty Academy™curriculum for their Certified Loyalty Marketing Professional™ (CLMP™) designation. Additionally, you can expect that each month they cover content from one of the core course…
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Part 1 of 2: "Decoding American Politics: A Deep Dive into the 2024 Election and its Implications" The Deep Dive Podcast:
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Welcome to a special post-election episode of "The Dov Baron Show," where today we dissect the seismic events of the 2024 U.S. elections. . In this deep dive, we're peeling back the layers of a landscape where Donald Trump and the Republican Party carved a sweeping victory, seizing the Presidency, the House, and the Senate amid a conservative stron…
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Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences
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In this episode, Dr. Michelli discusses strategies for businesses to manage the holiday shopping season, ensuring both temporary and permanent staff deliver consistent, high-quality customer experiences. As holiday shopping begins earlier each year and represents a substantial portion of annual revenues, it's crucial for companies to prepare their …
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#612: TrueBlue from JetBlue - Airline Loyalty Driving Passenger Loyalty
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today I am thrilled to be talking with JetBlue, a relatively young New York based airline that began in 2000 with a vision of “bringing humanity back to air travel”. As an airline, JetBlue’s focus is on premium leisure travelers, which…
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Part 2 of 2: "Beyond Leadership: The Power of Relationship Capital" Eric Brooker
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"Beyond Leadership: The Power of Relationship Capital" Eric Brooker. . Link to part 1: https://podcasts.apple.com/ca/podcast/the-dov-baron-show-pka-leadership-and-loyalty/id272512829?i=1000675505482 . Building Relationship Capital and Overcoming Self-Doubt. In part two of our delicious conversation with author Eric Brooker, business leader, author,…
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#611: Building Loyalty: Bupa Global's Life Rewards with Rob Harker
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Join Carly Neubauer, Managing Director of Elevate Loyalty and OneTap Group, in this episode of Let's Talk Loyalty as she welcomes Rob Harker, the Head of Customer Loyalty at Bupa Global. With an impressive career spanning various industries, including airlines, hotels, travel, banking, and FMCG, Rob shares his insights into building a true loyalist…
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#610: What’s Trending in Loyalty Tech?
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Executive faculty members from the Loyalty Academy™, the CEO of the The Wise Marketer Group, Bill Hanifin, and his CMO, Aaron Dauphinee join you this week for the Wiser Loyalty podcast series for Let’s Talk Loyalty. Our loyalty industry SMEs provide their weekly perspectives on constructs from the Loyalty Academy™ curriculum for their Certified Loy…
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Podcast 69 - Practical AI, how to get started.
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In this podcast we explore how loyalty professionals can get started using AI at work.To helps us with this I am joined by David Rose of Papa Johns and Ed Child of Costa Coffee who have studied the subject and offer real practical advice for how we can all start using AI to make our lives easier and more productive.…
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Part 1 of 2: "You Are Enough: Eric Brooker on Conquering Self-Doubt, Building Real Connections, and Leading with Vulnerability
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In these next two episodes of the Dov Baron Show, we focus on self-worth and overcoming self-doubt. . Our guest for these episodes is Eric Brooker, a business leader, author, and podcast host. Eric discusses his book, 'You Are Enough,' which explores overcoming lifelong doubts of worthlessness. . He shares personal childhood experiences, his journe…
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Transforming Service into Experience: The Power of Personal Connection
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In this episode, Dr. Michelli examines the profound impact of exceptional customer service that transitions into unforgettable customer experiences. He shares a compelling story from Capital One, where a simple customer service interaction was transformed into a memorable experience that resonated deeply with the customer. The story revolves around…
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#609: Ahold USA Shares Loyalty Insights (Largest Grocery Retail Group on the East Coast)
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today we’re featuring a leader from a group that includes five leading omnichannel grocery brands in the United States. Ahold Delhaize USA is a division of global food retailer Ahold Delhaize and includes Food Lion, Giant Food, The GIA…
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Part 2 of 2: At The Nexus of Psychedelics, Humor, and AI with Sarah Rose Siskind
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Part 2 of 2: At The Nexus of Psychedelics, Humor, and AI with Sarah Rose Siskind . Link to part 1: https://podcasts.apple.com/ca/podcast/the-dov-baron-show-pka-leadership-and-loyalty/id272512829?i=1000674605622 Exploring the captivating fusion of Psychedelics, Humor, and AI with Sarah Rose Siskind. In a profound conversation, Sarah, founder of Hell…
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