E275 | How to Prepare Your SaaS for Acquisition with Tim Schumacher

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Trevor Ritland: The Golden Toad 34:01

منذ 12 يومًا34:01

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34:01

I think you could probably go back and track the stages of grief, probably that is what I went through. But I think if you do it right, you end up at acceptance. And that's where I ended up. And that's not to say that I've fully accepted the idea that the golden toad is extinct. Personally, I do still hold out hope that it could still be out there in those forests." - Trevor Ritland This conversation is with Trevor Ritland, who—along with his twin brother Kyle—authored The Golden Toad . The book chronicles their remarkable journey into Costa Rica’s cloud forest, once home to hundreds of brilliant golden toads that would emerge for just a few weeks each year—until, one day, they vanished without a trace. What began as a search for a lost species soon became something much more profound: a confrontation with ecological grief, a meditation on hope, and a powerful call to protect the natural world while we still can. Links: SpeciesUnite.com Kyle and Trevor: https://kyleandtrevor.com/ Instagram: https://www.instagram.com/adventureterm/ Goodreads - https://www.goodreads.com/book/show/222249677-the-golden-toad Amazon - https://www.amazon.com/Golden-Toad-Ecological-Mystery-Species/dp/163576996…

منذ عام واحد 35:39

MP3•منزل الحلقة

Today on the show we have Tim Schumacher, the Co-Founder of SaaS Group, a company specializing in acquiring and scaling SaaS businesses.

In this episode, Tim shares his insights on how SaaS founders can prepare their businesses for acquisition, covering key metrics, processes, and strategies to stand out in the market.

We then discussed the importance of revenue, profitability, and team structure in determining valuation and how SaaS Group evaluates potential acquisitions.

We wrapped up by exploring post-acquisition integration, including how SaaS Group supports acquired companies to maximize growth while maintaining their unique culture.
Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

فصول

1. From Sedo.com to SaaS Group: Tim Schumacher’s Journey (00:00:00)

2. The SaaS Acquisition Opportunity (00:03:51)

3. Inside SaaS Group’s Portfolio (00:05:04)

4. Evaluating SaaS Companies for Acquisition (00:07:12)

5. Deep Dive: SaaS Valuation Metrics (00:13:04)

6. Red Flags in SaaS Acquisitions (00:20:53)

7. The Power of Lean Teams and Efficiency (00:25:48)

8. Long-Term Vision for Acquired Companies (00:30:15)

295 حلقات

#Business Trends #Tech #Andrew Michael #Business #Retention #Engage #Delinquent Churn #Subscription Economy #Marketing #Customer Success #Entrepreneur #Churn #Activism #Price #Referrals #Productivity

E275 | How to Prepare Your SaaS for Acquisition with Tim Schumacher

CHURN FM

72 subscribers

published منذ عام واحد

MP3•منزل الحلقة

Today on the show we have Tim Schumacher, the Co-Founder of SaaS Group, a company specializing in acquiring and scaling SaaS businesses.

In this episode, Tim shares his insights on how SaaS founders can prepare their businesses for acquisition, covering key metrics, processes, and strategies to stand out in the market.

We then discussed the importance of revenue, profitability, and team structure in determining valuation and how SaaS Group evaluates potential acquisitions.

We wrapped up by exploring post-acquisition integration, including how SaaS Group supports acquired companies to maximize growth while maintaining their unique culture.
Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

فصول

1. From Sedo.com to SaaS Group: Tim Schumacher’s Journey (00:00:00)

2. The SaaS Acquisition Opportunity (00:03:51)

3. Inside SaaS Group’s Portfolio (00:05:04)

4. Evaluating SaaS Companies for Acquisition (00:07:12)

5. Deep Dive: SaaS Valuation Metrics (00:13:04)

6. Red Flags in SaaS Acquisitions (00:20:53)

7. The Power of Lean Teams and Efficiency (00:25:48)

8. Long-Term Vision for Acquired Companies (00:30:15)

295 حلقات

#Business Trends #Tech #Andrew Michael #Business #Retention #Engage #Delinquent Churn #Subscription Economy #Marketing #Customer Success #Entrepreneur #Churn #Activism #Price #Referrals #Productivity

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منذ 38 weeks37:56

37:56

Today on the show, we have Marija Skobe-Pilley, Co-Founder and Director of Fractional SaaS and host of the Women in Customer Success podcast. In this episode, Marija shares her incredible journey from a professional musician to a leader in customer success. We explore how she turned seemingly unrelated skills from her music career into strengths in customer success, applying talents like discipline, project management, and audience engagement to build strong client relationships and drive business growth. We also discuss the challenges of making major career transitions, how to recognize transferable skills, and how Marija positioned herself for leadership roles in customer success. Finally, we dive into the rise of portfolio careers and how Marija is embracing this model to balance consulting, coaching, and personal projects. Mentioned Resources Fractional SaaS NVIDIA Women in Success Podcast Catalyst ClickUp Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E265 | How Rows' Ungated, Product-as-the-Homepage Experience Tripled User Signups and Redefined Activation with Henrique Cruz 45:52

منذ 40 weeks45:52

45:52

Today on the show, we have Henrique Cruz, Head of Growth at Rows. In this episode, Henrique shares how Rows radically transformed its user acquisition and activation strategy by making the product the homepage. He breaks down the bold decision to remove traditional barriers like signups, creating an ungated, no-account-required experience that tripled user signups—from 8% to 27%. We then explore the impact this change had on their key metrics, the power of onboarding through real-time product use, and how this approach has redefined activation and retention for Rows. Mentioned Resources Rows Veniam Talkdesk Notion Slack Digital Ocean Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E264 | Sales-Led vs. Product-Led: The Key Differences Tackling Churn with eWebinar's CEO Melissa Kwan 46:39

منذ 41 weeks46:39

46:39

Today on the show, we have Melissa Kwan, CEO and Co-Founder of eWebinar. In this episode, Melissa shares her experience building and scaling eWebinar, a product-led company, and contrasts it with her previous sales-led ventures. We dive into the key differences between sales-led and product-led growth models, specifically how each approach tackles churn and retention. Melissa also opens up about the challenges of bootstrapping a SaaS company, the role of automation in scaling, and how focusing on lifestyle has shaped her business decisions. Mentioned Resources eWebinar Spacio HomeSpotter Hotjar Stripe ChartMogul Leah Tharin Userpilot Emeric Ernoult Agorapulse Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E263 | From Optimizely to Limitless: Dan Siroker on Building Products That Wow 42:36

منذ 41 weeks42:36

42:36

Today on the show we have Dan Siroker, CEO and Co-Founder of Limitless. In this episode, Dan shares his journey from founding Optimizely, growing it to $120 million in ARR, to now leading Limitless, a company focused on building products that enhance memory. We discussed the challenges of transitioning from B2B to B2C, including how AI is reshaping consumer retention and the importance of product focus and execution. Finally, we wrapped up by diving into Dan’s philosophy on building products that truly "wow" and how startups can achieve that through ruthless prioritization and attention to detail. Mentioned Resources limitless.ai Optimizely Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E262 | How Data-Driven Automation Transforms Customer Success with Joe Di Grande 35:47

منذ 43 weeks35:47

35:47

Today on the show, we have Joe Di Grande, the founder of Joe Does Tech Touch, a consulting firm specializing in customer success automation. In this episode, Joe discusses the transformative power of data-driven automation in customer success. He shares how companies can leverage data to segment customers, automate renewals, and scale personalized engagement—without needing large teams. Joe also explains how automating critical processes like renewals and pricing adjustments can directly impact Net Revenue Retention (NRR) and customer satisfaction. We then wrapped up by diving into the importance of organizing customer data and implementing the right tools to ensure scalable success for both SMB and enterprise clients. Mentioned Resources Joe Does Tech Touch Vitally Business Insider Salesloft Outreach eMarketer Stripe Loom ChurnZero Clay Vidyard Air AI Netflix Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E261 | From Zero to Success: How to Build Customer Success Teams from Scratch with Ben Francis 49:59

منذ 44 weeks49:59

49:59

Today on the show we have Ben Francis, the Director of Customer Success at Evident. In this episode, Ben shares his experience in building and scaling customer success teams from scratch. He offers actionable insights on refining onboarding processes, consolidating essential customer data, and employing strategic hiring practices to foster team growth and enhance customer loyalty. We then discussed the significance of specialization within customer success teams as they scale, with Ben introducing the concept of time inventory exercises to optimize team efficiency and quantify the value of new investments. We wrapped up by exploring strategies for fostering a positive team culture through continuous learning and proactive communication. Recommended Resources Evident Salesmsg Intellum CrossFit Chili Piper Hotjar Zendesk Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E260 | The PLG vs. SLG Debate: Surprising Insights from SaaS Benchmarks with Emilia Korczynska of User Pilot 48:19

منذ 45 weeks48:19

48:19

Today on the show we have Emilia Korczynska, the VP of Marketing at Userpilot. In this episode, Emilia shares her insights into the ongoing debate between Product-Led Growth (PLG) and Sales-Led Growth (SLG) strategies in SaaS companies. Emilia shared surprising findings from Userpilot’s latest SaaS product metrics benchmark report, which challenge common assumptions about PLG effectiveness. We wrapped up by exploring how these insights are influencing Userpilot's product positioning and strategy moving forward, along with the importance of understanding customer needs through both qualitative and quantitative data. Mentioned Resources Userpilot Wisemont Language Services Jason Lemkin DHL Nir Eyal Hooked Contentsquare Heap Pendo Amplitude Sprig PostHog James Hawkins AWS Hotjar Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E259 | Identifying Your Ideal Customer Profile: A Data-Driven Approach with Goodfit's CEO Harrison Rose 43:08

منذ 46 weeks43:08

43:08

Today on the show we have Harrison Rose, CEO and Co-founder of GoodFit. In this episode, Harrison shares his journey from founding Paddle, a revenue delivery platform for B2B SaaS, to starting GoodFit, a company that helps businesses identify the right customers at the right time with the right message. We dive deep into the importance of identifying your Ideal Customer Profile (ICP) and how data-driven approaches can refine this process. Harrison discusses the key factors to consider when defining your ICP, how to leverage data to prioritize the best-fit customers, and the impact of these strategies on churn and retention. Mentioned Resources GoodFit Paddle Gartner ChatGPT BuiltWith Alipay Rahul Vohra ShowCode David Darmanin Hotjar Segment Drift Bose Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul 39:54

منذ 47 weeks39:54

39:54

Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust. In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth. Harini also discusses the critical role of data-driven accountability in driving customer retention and how Entrust is leveraging AI to enhance customer experience at scale. Mentioned Resources Entrust AWS GitLab Hotjar Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow 45:06

منذ 48 weeks45:06

45:06

Today on the show we have Szuyin Leow, the VP of Customer Experience at Transcend. In this episode, Szuyin shares her experience transitioning from IT security consulting to customer success, and how leveraging subject matter experts has transformed her approach to building effective CS teams. We then discuss the strategies and benefits of hiring industry experts to enhance customer experience, and the practical steps Szuyin took to implement these practices at LogicGate and Transcend. Mentioned Resources Transcend Pavilion Sales Assembly LogicGate PwC Notion Gong UserGems Bose Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E256 | Community-Driven Development: Boosting Retention with Integrations with Biro Florin 44:26

منذ 49 weeks44:26

44:26

Today on the show we have Biro Florin, a misfit, angel investor, exited founder, and show host of Misfit Founders. In this episode, Biro shares his experience in building successful integrations within the Atlassian marketplace. We then discussed how community-driven development can significantly enhance user retention and engagement. We wrapped up by exploring the balance between acquisition and retention, and the lessons learned from Jexo’s journey in the SaaS ecosystem. Mentioned Resources Misfit Founders SaaStock Jira Slack Atlassian Ecosystem Misfit Episode Referenced Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E255 | Navigating Growth and Retention: Lessons from PostHog’s CEO, James Hawkins 41:37

منذ 50 weeks41:37

41:37

Today on the show we have James Hawkins, CEO and co-founder of PostHog. In this episode, James shares his experience navigating growth and retention at PostHog. He discusses his journey from working in outbound sales to leading a product-led growth startup and the importance of an inbound-focused approach. We delve into how PostHog defined and focused on their ideal customer profile (ICP) of engineers, which not only shaped their product development and marketing strategies but also influenced their unique team structure, where every team member can code. We wrapped up with James talking about the transition from self-hosted to cloud services and their strategic shift to usage-based pricing. Mentioned Resources PostHog Arachnys Jira GitHub Hacker News Kubernetes AWS Cloudflare Zendesk Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E254 | Reactivation Tactics: Transforming Cancellations into Customer Retention Opportunities with Baird Hall 39:22

منذ 51 weeks39:22

39:22

Today on the show we have Baird Hall, the co-founder of Churnkey. In this episode, Baird shares his experience in developing effective reactivation campaigns and the importance of segmentation in retention strategies. We then discussed how small changes in retention tactics can have a monumental impact on high-volume subscription businesses, and the role of dynamic, personalized cancellation flows. We wrapped up by exploring Churnkey's evolution from a tool-based approach to a comprehensive retention platform, and the future of AI-driven churn prediction. Mentioned Resources Churnkey Hotjar Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E253 | Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success with Jason Oakley 33:15

منذ 52 weeks33:15

33:15

Today on the show we have Jason Oakley, the founder of Productive PMM and former Director of Product Marketing at Klue and Chili Piper. In this episode, Jason shares his experience in building product marketing from the ground up, focusing on the critical areas of positioning, messaging, and buyer enablement. We discussed how these elements play a crucial role in driving customer success and improving retention, along with practical strategies for implementation. We wrapped up by discussing the role of product marketing in working with sales, customer success, and product teams to ensure a seamless customer experience from onboarding to retention. ‍ Mentioned Resources Productive PMM UserEvidence Chili Piper Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E252 | Preventing Team Churn: Leadership Tactics for Retaining Talent with Mr Joe 50:20

منذ 1 year50:20

50:20

Today on the show we have Joe Leech, a Coach to CEOs with 18 years of tech experience, working with over 30 startups and FTSE100 giants. In this episode, Joe shares his insights on retaining top talent and preventing team churn. We discussed the common mistakes leaders make in micromanagement and hiring and we wrapped up by exploring effective onboarding strategies for new leaders. Mentioned Resources Joe Leech cxpartners Marriott.com eBay David Darmanin Hotjar Name It to Tame It Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving 35:51

منذ 1 year35:51

35:51

Today on the show we have Mark Stiving, the founder of Impact Pricing and author of "Selling Value", "Impact Pricing", and "Win Keep Grow". In this episode, Mark shares his experience in the intricacies of pricing and packaging strategies, emphasizing their impact on customer retention and expansion. We then discussed understanding customer value, overcoming internal biases, and the importance of iterative pricing strategies. We wrapped up by exploring actionable insights on leveraging pricing metrics to enhance customer engagement and reduce churn. Mentioned Resources Impact Pricing Selling Value Book Impact Pricing Win Keep Grow Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey 31:52

منذ 1 year31:52

31:52

Today on the show we have Justin Vandehey, the Director of Partner Integrations and Development at Culture Amp. In this episode, Justin shares his experience in growing Disco, a Slack-based employee recognition platform, which was acquired by Culture Amp. We then discussed how Disco initially started as an email-based integration and the challenges they faced with user engagement. Justin dives into the pivotal decision to switch their activation channel to Slack, which significantly boosted virality within companies. We wrapped up by exploring the strategies Disco used to maintain growth during the pandemic and how they adapted to changing market conditions. Mentioned Resources Culture Amp Slack The Bridge Round Churn FM is sponsored by Vitally , the all-in-one Customer Success Platform.…

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