Tips to Disrupt your Service Desk with Technology and Tactics

Advice from a Call Center Geek!

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Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University.
Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professionals, and his innovative work at OttoQA, Tom shares advanced methods that enhance operational efficiency and elevate customer satisfaction.
Explore the latest trends, tools, and best practices reshaping service desks across industries.
Whether you aim to optimize your current operations or completely transform your service approach, this episode offers expert advice and actionable insights to propel you to the forefront of industry excellence.

Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/

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فصول

1. Improving Call Center Operations With Analytics (00:00:00)

2. Data-Driven Call Routing and Agent Engagement (00:12:53)

3. Implementing AI in Service Desk Operations (00:25:12)

4. Evolution of Customer Experience Tools (00:28:22)

5. Evolving AI and Support Communities (00:34:33)

6. Real-Time Analytics in Customer Service (00:41:46)

7. Talking to the World Through Podcasting (00:47:00)