Retention Roadmap: Navigating Service Success For New Car Dealerships podcast

Player FM - Internet Radio Done Right

تمت الإضافة منذ forty-two أسبوع

المحتوى المقدم من Bill Springer. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Bill Springer أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

The Sarah Fraser Show

1
SISTER WIVES: The Brown Family Plans Garrison's Funeral, Gives NEW Details About His Passing. Justin Baldoni v Blake Lively UPDATES, First Pictures Of Micah Plath’s Broken Nose Have Surfaced!… 36:16

منذ 3 أيام36:16

التشغيل لاحقا

قوائم

إعجاب

احب

36:16

DANMMMMM…Have I got a show for you! First, a lot of Sister Wives tea - new rumors have surfaced Janelle Brown is leaving the show. Plus, Gabe Brown gives a life update after losing and tragically finding his brother Garrison dead. Sadly, Garrison took his own life in March 2024. Then we head over to discuss the new Welcome To Plathville tea. The first pictures of Micah Plath have surfaced after being beat up by his brother Issac and it doesn’t look good for the future of his modeling career. Lastly, we discuss the latest in the Justin Baldoni v Blake Lively case, Justin is back on social media and it was the perfect social media return. Timestamps: 00:00:00 - Open and new Sister Wives news 00:05:43 - Janelle Brown leaving the show? Sister Wives Closet is officially closed 00:12:45 - A new pic of Micah Plath’s broken nose has surfaced 00:18:18 - Justin Baldoni back on social media and Taylor Swifts team is pissed at Justin Baldoni MY Go Big Podcasting Courses Are Here! Purchase Go Big Podcasting and learn to start, monetize, and grow your own podcast. USE CODE: MOM15 for 15% OFF (code expires May 11th, 2025) **SHOP my Amazon Marketplace - especially if you're looking to get geared-up to start your own Podcast!!!** https://www.amazon.com/shop/thesarahfrasershow Show is sponsored by: Download Cash App & sign up! Use our exclusive referral code TSFS in your profile, send $5 to a friend within 14 days, and you’ll get $10 dropped right into your account. Terms apply Horizonfibroids.com get rid of those nasty fibroids Gopurebeauty.com science backed skincare from head to toe, use code TSFS at checkout for 25% OFF your order Nutrafol.com use code TSFS for FREE shipping and $10 off your subscription Rula.com/tsfs to get started today. That’s R-U-L-A dot com slash tsfs for convenient therapy that’s covered by insurance. SkylightCal.com/tsfs for $30 OFF your 15 inch calendar Quince.com/tsfs for FREE shipping on your order and 365 day returns Warbyparker.com/tsfs make an appointment at one of their 270 store locations and head to the website to try on endless pairs of glasses virtually and buy your perfect pair Follow me on Instagram/Tiktok: @thesarahfrasershow ***Visit our Sub-Reddit: reddit.com/r/thesarahfrasershow for ALL things The Sarah Fraser Show!!!*** Advertise on The Sarah Fraser Show: thesarahfrasershow@gmail.com Got a juicy gossip TIP from your favorite TLC or Bravo show? Email: thesarahfrasershow@gmail.com Learn more about your ad choices. Visit megaphone.fm/adchoices…

Retention Roadmap: Navigating Service Success for New Car Dealerships

منزل السلاسل•Feed

There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit. That’s exactly what you’ll get from Retention Roadmap with Bill Springer. Bill is a seasoned expert in dealership customer retention, service marketing, and customer experience. In this podcast, you’ll get actionable insights, industry best practices, and real-life success stories from Bill, along with other industry experts. Each episode is designed to equip you with the knowledge and tools you need to enhance customer retention, improve employee productivity, and drive profitability. If you’re ready for that, subscribe now and start transforming your dealership.

24 حلقات

#Lifestyle #Auto #Springer

Retention Roadmap: Navigating Service Success for New Car Dealerships

updated منذ 3 أيام

منزل السلاسل•Feed

24 حلقات

#Lifestyle #Auto #Springer

Minden epizód

1
From Clipboard to Kiosk: A Modern Fixed Ops Makeover 24:13

منذ 3 أيام24:13

24:13

Most customers expect a modern, seamless experience everywhere they go, so why does the dealership service lane still rely on clipboards and key drops? It’s time to ask whether your service experience reflects the kind of innovation and convenience today’s customers take for granted. In this episode, sponsored by DriveSure, we talk with Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura, about how he’s transformed his service department with 24/7 kiosks, media-rich inspections, and full tech integration with Reynolds & Reynolds. Richard shares how these changes are driving customer retention, advisor satisfaction, and increased revenue—plus why building trust, empowering employees, and redefining value are just as important as any tool or tech. What we discuss in the episode: How 24/7 kiosks improve customer convenience, upsells, and advisor efficiency Why limiting third-party tools and going all-in with one system can boost consistency Practical strategies to turn tire sales into a loyalty builder, not a loss leader The cultural impact of building trust and transparency with your team How a modern customer experience starts with rethinking value Resources from this episode: Apple Tree Honda Apple Tree Acura Social Media: Connect with Richard on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

1
Unlocking Retention: The Power of the First Service Appointment 24:19

منذ 17 يومًا24:19

24:19

The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many dealerships overlook. But it could significantly boost customer retention through strategic processes and engaging customer experiences. In this episode, sponsored by DriveSure, Patti Tremonti, CEO of MTN Automotive Training Systems, outlines the importance of dealership-wide participation in scheduling first appointments, proactive communication, and building a transparent and welcoming environment that encourages repeat visits. She also introduces innovative solutions such as subscription-based prepaid maintenance plans and detailed video inspections. We also dive deeper into how these tools build trust, enhance transparency, and provide the convenience that today's customers expect, transforming service interactions into opportunities for long-term customer loyalty and increased dealership revenue. What we discuss in the episode: The critical role of the first service appointment in customer retention Strategies for overcoming common pitfalls in scheduling service appointments Benefits of implementing subscription-based prepaid maintenance plans Why video inspections are essential for transparency and customer trust Actionable tips for enhancing dealership-wide engagement and accountability Resources from this episode: MTN Automotive Contact Patti directly: patti@trainwithmtn.com Social Media: Connect with Patti on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

1
The Retention Formula: Insights from Tully Williams 24:20

منذ 4 weeks24:20

24:20

Customer retention in the dealership service department is about more than just numbers—it's about treating every customer as if they're family and earning their repeat and referral business. In this episode, Tully Williams, Fixed Operations Director at the Niello Company, emphasizes the importance of measuring retention consistently and realistically, sharing his unique insights on why customer-focused recommendations and competitive pricing strategies (especially with tires, brakes, batteries, and maintenance) directly impact dealership loyalty and profitability. Tully also discusses practical steps dealerships can take to improve retention, such as refining tire sale processes, implementing targeted BDC outreach, and maintaining healthy advisor-to-technician ratios. From operational adjustments to building trust through transparent customer communications, Tully reveals how dealerships can successfully navigate critical defection points and transform everyday interactions into long-term customer relationships. What we discuss in the episode: How to measure customer retention realistically (and why it matters) Why tires are a critical driver of long-term dealership loyalty The power of human outreach vs. automated messaging in retention strategies How technician-to-advisor ratios directly impact your retention and CSI Why selling recommendations you'd give your family boosts customer trust Resources from this episode: Niello Social Media: Connect with Tully via LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn Connect with Tully via Email…

1
Service Retention in 2025: What’s Changing & How to Adapt 29:24

منذ 6 weeks29:24

29:24

The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business. In this episode, we sit down with Ujj Nath, CEO and Founder of myKaarma, to explore the biggest challenges and opportunities in fixed ops today. From leveraging AI-driven customer interactions to optimizing recall campaigns, Ujj shares actionable strategies that dealerships can implement to keep their service drive full and customers loyal. He also reveals how proactive communication, transparency, and convenience can transform the service experience—and why these factors are critical for competing with independent shops and maintaining revenue. What we discuss in the episode: The real impact of declining vehicle sales on service retention—and how to adapt How dealerships can win back lost service customers with smarter recall strategies Why texting and video transparency are game-changers for service communication How AI-driven tools can streamline appointment scheduling and customer engagement The overlooked service opportunities in EVs and collision repair How to make every service interaction seamless, convenient, and customer-focused Resources from this episode: myKaarma Social Media: Connect with Ujj on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn Connect with Ujj via Email…

1
The Future of Dealership Branding & Digital Engagement with Savannah Simms 20:25

منذ 8 weeks20:25

20:25

Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships. We’re joined by up-and-coming industry leader, Savannah Simms, Director of Marketing & Business Development at Simms Auto Group, and Chief Operating Officer at Freddy Media. Savannah shares her insights on the power of social media, the role of internal culture in customer experience, and why the service department should be at the center of a dealership’s marketing strategy. From leveraging content creation to fostering technician engagement, she reveals practical ways dealerships can build trust, cut through the digital noise, and turn everyday interactions into lasting connections. What we discuss in the episode: Why social media is a game-changer for dealership retention (when used correctly) Why the service drive should be the foundation of your dealership’s marketing strategy The importance of engaging technicians and advisors to boost retention How to make fixed ops marketing more effective (and fun!) The real role of AI in dealership marketing Resources from this Episode: Check out Freddy Media: https://freddymedia.com/ DriveSure Dealership Service Retention Report: https://resources.drivesure.com/2023-dealership-service-retention-report Social Media: Connect with Bill on LinkedIn: https://www.linkedin.com/in/billspringerdrivesure/ Connect with Savannah on LinkedIn: https://www.linkedin.com/in/savannahlsimms/ Follow Retention Roadmap on LinkedIn: https://www.linkedin.com/company/retention-roadmap/…

1
Turning Recalls into Revenue: The BizzyCar Blueprint 23:47

منذ 10 weeks23:47

23:47

What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good. In this episode, sponsored by DriveSure, Ryan Maher, CEO and founder of BizzyCar, joins us to uncover how shifting your perspective on these services can transform your dealership’s growth strategy. From reducing missed recall opportunities to using mobile service to expand capacity without adding bays, Maher breaks down practical strategies that boost retention, reactivate customers after years of inactivity, and even help solve technician shortages. Whether you're trying to streamline operations or maximize every service opportunity, this conversation is packed with insights to help your dealership thrive. What we discuss in the episode: How to turn recalls into a customer retention strategy The surprising revenue potential of mobile service Why missed recall opportunities are costing your dealership—and how to fix it How AI and automation can streamline service operations Tips for increasing service capacity without expanding your facility Resources from this episode: DriveSure Dealership Service Retention Report Check out BizzyCar Social Media: Connect with Ryan on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

1
Mastering Parts Operations to Boost Dealership Retention 18:05

منذ 12 weeks18:05

18:05

What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the parts department. In this episode, we uncover how inventory health, tire strategies, and better communication can transform your dealership’s retention game. Kaylee Felio, Sales and Marketing Manager at PartsEdge and host of the Trailblaze Your Path podcast, joins us to share practical insights on how a well-managed parts strategy can boost customer loyalty, drive efficiency, and strengthen trust across departments. From leveraging technology to addressing common challenges like obsolescence, Kaylee delivers actionable tips to help your team thrive. What we discuss in the episode: Why parts departments are the backbone of service success Strategies for improving inventory health and profitability How clear communication builds trust with customers—even during delays The importance of stocking the right parts (and tires!) to minimize downtime Leveraging technology to track inventory and streamline operations Resources from this episode: DriveSure Dealership Retention Report Trailblaze Your Path Podcast Parts Management Podcast Social Media: Connect with Kaylee on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

1
Adopting Video to Boost Retention and Revenue in Fixed Ops 27:25

منذ 14 weeks27:25

27:25

Today’s customers demand greater transparency and trust from their service providers—and dealerships need to deliver. How can fixed ops professionals bridge the gap between customer expectations and service department performance? In this episode of Retention Roadmap, sponsored by DriveSure, we sit down with Joe Shaker, CEO of Shaker Auto Group and founder of TruVideo, to explore how video technology is transforming dealership communication. From enhancing transparency to driving higher retention rates, Joe shares how video inspections are reshaping service departments and creating new opportunities for growth. What we discuss in the episode: The role of video technology in improving trust and customer relationships How TruVideo enhances communication between technicians, advisors, and customers Insights into the implementation process and overcoming adoption challenges The measurable impact of video on repair order revenue and customer satisfaction Why video-based communication is becoming the industry standard Social Media: Reach out to Joe via email Connect with Bill on LinkedIn Follow Retention Roadmap on LinkedIn…

1
How to Boost Revenue and Retention with Video Inspections 20:59

منذ 17 weeks20:59

20:59

Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging transparency and technology to build trust and enhance the customer experience? In this week’s episode, sponsored by DriveSure, Zach Roberts, Service Director at Manly Automotive Group, shares how video multipoint inspections and streamlined service processes are reshaping customer relationships. From earning trust during the first service visit to equipping technicians with tools for success, Zach provides actionable insights that boost retention, drive revenue, and create a seamless service experience. Whether you're battling customer mistrust or seeking ways to elevate your team's performance, this episode is packed with practical tips to help you thrive. What we discuss in the episode: The role of trust in first-service loyalty How video inspections build transparency and increase service approvals Strategies to train and incentivize service teams effectively Using technology to streamline service processes and enhance efficiency Turning first-time visitors into lifelong customers Social Media: Connect with Zach on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

1
Retention vs. Loyalty: Transforming Customer Relationships 29:44

منذ 18 weeks29:44

29:44

Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty. Our guest, John Traver, CEO and founder of Traver Connect, shares how modern BDC practices are helping dealerships enhance customer interactions, reduce wait times, and even bring service directly to customers’ driveways. From proactive appointment scheduling to the rise of mobile service vans, John explains how dealerships can transform retention events into customer loyalty intent. Packed with actionable insights, this conversation is a must-listen for anyone looking to create seamless service experiences and drive growth in fixed ops. What we discuss in the episode: The difference between retention and loyalty – and why it matters How mobile service vans are solving technician shortages and improving customer convenience The value of proactive appointment scheduling for boosting customer satisfaction Using BDCs to handle unplanned service calls and build customer trust Practical tips to elevate your service process and uncover hidden revenue opportunities Resources from this episode: Connect with John on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn Visit Traver Connect…

1
Convenience Meets Loyalty: Ford’s Mobile Service Revolution 20:28

منذ 21 weeks20:28

20:28

Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer Experience Implementation, shares how Ford’s mobile service initiative is transforming the way dealerships connect with customers and drive loyalty. In this week’s episode, Todd explores the growing demand for mobile service and pickup and delivery options, highlighting how they remove friction, attract out-of-warranty customers, and boost customer satisfaction. He breaks down the challenges dealerships face and shares how Ford is addressing these hurdles to create a seamless experience. Todd also discusses the broader impact of remote services on retention, dealership capacity, and loyalty, while providing a glimpse into the future of mobile service for EVs and tire maintenance. Takeaways from this episode: How mobile service is reshaping dealership retention strategies The operational challenges and solutions for implementing remote services The growing importance of tires and EVs in mobile service offerings Practical ways to increase customer satisfaction and long-term loyalty Social Media: Connect with Todd on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

1
The Secret to Service Retention: Insights from Urban Science 30:58

منذ 22 weeks30:58

30:58

Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines. Our guest, Piermichele Robazza, Global Practice Director of Aftersales Performance at Urban Science, shares how ServiceView is revolutionizing dealership operations. From enhancing first-service loyalty to improving multipoint inspections, Robazza dives deep into actionable metrics and cutting-edge strategies that improve service retention, boost customer trust, and even drive vehicle sales. Whether you’re struggling to compete with independent service providers or looking to make your service-to-sales handoff more effective, this conversation is packed with insights to help you succeed. Takeaways from this episode: The impact of first-service loyalty How multipoint inspections contribute to retention and revenue How to amplify success with service-to-sales handoffs Unlocking your dealership’s full potential with actionable analytics Increasing service visits with proactive marketing tactics Social Media: Connect with Piermichele on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

1
Boosting Retention with a Tire-First Strategy 22:59

منذ 24 weeks22:59

22:59

Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging manufacturer programs, optimizing inventory, and fostering customer awareness can dramatically boost retention rates. Wes also highlights the critical opportunity dealerships have with EVs and why tires will become an even bigger focus as other maintenance needs decline. Takeaways from this episode: The surprising impact of tire sales on customer retention How to overcome common challenges like inventory management and space constraints Why EVs make tire expertise essential for service departments Practical steps to increase tire penetration and keep customers coming back Social Media: Connect with Wes on LinkedIn Connect with Bill on LinkedIn Follow Roadmap Retention on LinkedIn…

منذ 43 weeks1:36

1:36

For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this! Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success. Discover why 70% of customers drift to independent garages once their warranty expires and how you can change that by delivering exceptional service that turns one-time buyers into lifelong clients. In each episode, you'll learn from peers and industry experts on how to: Ensure more customers return for scheduled maintenance Be the first choice for tires and unplanned repairs Hire and retain top-notch staff Optimize your operations Implement effective retention strategies Together, let's gear up for success and make your dealership a retention leader. Subscribe to Retention Roadmap today and never miss an episode! Connect with Bill on LinkedIn: https://www.linkedin.com/in/billspringerdrivesure/ Visit the site: Www.retentionroadmappodcast.com Subscribe on YouTube: https://www.youtube.com/@retentionroadmappodcast…

مرحبًا بك في مشغل أف ام!

يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.

الاستماع إلى +500 موضوع

Amazon eGift Card - Amazon Logo (Animated)

TERRO Ant Killer Bait Stations T300B - Liquid Bait to Eliminate Ants - 12 Count Stations for Effective Indoor Ant Control

Amazon Basics Dog and Puppy Pee Pads with Leak-Proof Quick-Dry Design for Potty Training, Standard Absorbency, Regular Size, 22 x 22 Inches, Pack of 100, Blue & White

المدونة الصوتية تستحق الاستماع

Retention Roadmap: Navigating Service Success for New Car Dealerships

Retention Roadmap: Navigating Service Success for New Car Dealerships

المدونة الصوتية تستحق الاستماع

مرحبًا بك في مشغل أف ام!

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

Mom, I Want to Hear Your Story: A Mother’s Guided Journal To Share Her Life & Her Love (Hear Your Story Books)

Amazon eGift Card - Cherry Blossoms (Animated)

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

دليل مرجعي سريع