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Inside the Mobile Service Model: What Every Dealership Needs to Know
Manage episode 445274349 series 3587960
المحتوى المقدم من Bill Springer. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Bill Springer أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience?
In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increase service capacity without the need for costly infrastructure expansions. By focusing on delivering services directly to customers, dealerships can reduce appointment backlogs and avoid customer defection to third-party service providers.
What we discuss in the episode:
- The ideal dealership profile for implementing mobile service
- The increasing demand for mobile service in 2024 and beyond
- Mobile service as a necessity in the modern dealership landscape
- How Curbee technology ensures a seamless experience for both the customer and the service team
- How mobile service addresses the need for more convenience in auto service
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