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From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service
Manage episode 449764964 series 3587960
المحتوى المقدم من Bill Springer. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Bill Springer أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention?
In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mobile service with Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. We explore the benefits of his new approach to customer service, which operates over 40 mobile units that deliver fast, convenient service directly to customers’ doorsteps. We also discuss how mobile service is improving retention rates, increasing shop capacity, and creating new revenue opportunities, particularly with fleet customers.
What we discuss in the episode:
- How Bozard Ford's mobile service improves customer satisfaction and reduces wait times
- The role of mobile units in optimizing shop capacity and technician efficiency
- Key services offered through mobile units, from tire replacements to diagnostics
- Strategies for selling mobile service to fleet customers and boosting revenue
- Why mobile service is reshaping the future of dealership operations
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