أفضل بودكاسات WP Bosses (2024)

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Episode 70: Business Sins: Being Rude to Customers 50:04

15d ago50:04

50:04

In the second episode of CDG BizCast's Business Sins subseries, we discuss the importance of maintaining a friendly, professional, customer-focused composure when conducting business in any fashion. There is no room for being rude and disrespectful in the business world, and this is especially true if you are a business owner yourself. Christian an…

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Episode 69: The Brawl Begins! WordPress vs. WP Engine 41:08

1M ago41:08

41:08

As an agency whose web design business is built solely on WordPress, we have been monitoring the ongoing dispute between WordPress/Automattic owner Matt Mullenweg and Austin-based hosting company WP Engine. Matt Mullenweg made disparaging comments about WP Engine back in mid-September 2024, which resulted in a cascade of unfortunate events such as …

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Episode 68: Daring to Become! From Employee to Entrepreneur 48:14

2M ago48:14

48:14

Is it your dream to one day leave traditional 9-5 work and enter the world of entrepreneurship? Maybe you are tired of dealing with things such as bully bosses, toxic coworkers, or the lack of morals at the company you currently work for. Many people do not even consider leaving their toxic workplaces due to complacency, which results in those peop…

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Episode 67: Your Audience is #1 Making a Powerful Impact when Presenting with Kris Flegg 59:44

2M ago59:44

59:44

Presenting is a major part of the business world. At one point or another, you may be faced with the task of presenting to large crowds either on behalf of your employer or for your own business. The majority of presentations fail for a variety of different reasons, which results in the audience feeling bored and no impact being made on them to tak…

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Episode 66: Destroying Time Management Stress with Time Boss Andrew Hartman 27:19

3M ago27:19

27:19

Do you struggle with time management as a business owner (or as anyone who is involved in the business world)? Then maybe you need a guide to help you keep track of your everyday tasks to make sure deadlines are being met and your life/work balance is in order. Managing time properly can be extremely daunting for many people, but it doesn't have to…

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Episode 65: Business Sins: Pricing Dishonesty 48:55

3M ago48:55

48:55

We debut our new subseries Business Sins by diving into the critical issue of pricing dishonesty. This episode unpacks the unethical practices of bait-and-switch tactics, price gouging, and deceptive marketing methods. We emphasize the damaging impact these practices can have on consumer trust and long-term business success. By exploring real-world…

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Episode 64: Impact of the July 19, 2024 CrowdStrike Outage and Recent Major Cyberattacks 48:49

4M ago48:49

48:49

In this episode of CDG BizCast, we delve into the significant global repercussions of the CrowdStrike outage on July 19, 2024. Join us as we explore how this unexpected downtime disrupted businesses, governments, and cybersecurity operations worldwide. We'll also examine recent major cyberattacks, analyzing their impact and the lessons learned. Tun…

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Episode 63: Pioneering Digital Innovation: A Conversation with Jesse Tayler 50:51

4M ago50:51

50:51

In this episode of CDG BizCast, we are joined by Jesse Tayler, a true pioneer in the world of digital innovation. Jesse takes us on a journey through his remarkable career, starting with his groundbreaking invention of the world's first app store, an idea he pitched to Steve Jobs in 1993. We delve into the origins of this revolutionary concept and …

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Episode 62: Birthday Marketing 101 31:04

5M ago31:04

31:04

Business owners, does your marketing strategy include making your customers feel special on their own special days? If your marketing strategy does not have any birthday marketing methods then you are leaving money on the table! There are many ways you can market your products and services to your customers who subscribe to your email lists and fol…

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Episode 61: Living XTREME Hospitality with Chef Michael Brown 53:03

5M ago53:03

53:03

Restauranteurs and other professionals in the hospitality industry, this episode is for you! Chef Michael Brown of Jamburritos joins us once again to discuss a topic that is near and dear to him, and that is Xtreme Hospitality! In the restaurant industry, it is important to always bring your A-Game when it comes to serving your customers. Everyone …

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Episode 60: Standing Guard Against Data Breach Extortion Scams 35:45

6M ago35:45

35:45

Business owners, have you ever received a heart-stopping, threatening email from a stranger claiming that they hacked your website, stole all of its information and will use it against you by harassing all of your customers unless you pay a large amount in bitcoin? Consumers, have you ever received a similar email where they claim they have video o…

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Episode 59: Grace Over Grind: Seeking Him First with Pastor Steven Foster 53:48

6M ago53:48

53:48

Pastor Steven Foster, owner of Next Steps LLC discusses the importance of putting God first during one's entrepreneurship journey. Pastor Steven shares his own personal testimony over how God helped him triumph over the darker times of his life and become a successful business owner making over six figures. It's not just about focusing on your busi…

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Episode 58: Rising Operational Costs vs. The Food Industry 38:01

7M ago38:01

38:01

Chef Michael Brown of Jamburritos joins us once again to discuss a major issue facing the restaurant industry: rising operating costs! From the rising minimum wage that was implemented in California to the cost of food rising due to inflation, we talk about how these things impact the consumer and what restaurants have to do to ensure they can deli…

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Episode 57: Lessons from Trill Burgers: A Sticky Situation 47:01

7M ago47:01

47:01

Stolen money! Recipe rights! A legal battle is heating up between the founders of Trill Burgers over these issues, a hotly popular burger joint headed up by rapper Bun B. We discuss the entire ordeal in detail to illustrate the dangers of going into business with multiple partners in the restaurant industry (or any industry in general). Chef and re…

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Episode 56: Entrepreneurship & Franchising with StretchMed® 53:26

8M ago53:26

53:26

Today, we speak to the founder and CEO of StretchMed® Brian Cook to learn more about his passion for fitness and his experience as an entrepreneur leading him to form a strong brand that is rapidly growing. StretchMed® Studios are franchised by fierce business owners just like Brian who have a passion for fitness and bring their A-Game when it come…

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Episode 55: RIP Dr Pepper?? Dealing with Social Media Hoaxes 38:32

8M ago38:32

38:32

Many of you who use social media probably saw a huge rumor going around the Dr. Pepper, one of the most beloved soft drinks in the world, was going to be discontinued. Guess what? It was all a hoax started by someone on Tiktok and it went viral. In this episode, we discuss how both consumers and businesses should handle social media hoaxes like thi…

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Episode 54: A Consumer's Perspective on How Customers are Treated 42:16

10M ago42:16

42:16

Customer feedback is one of the most important things business owners need to consider when implementing any of their strategies related to operations, especially in marketing and customer service! We talk to our consumer panelist in the United Kingdom, Sara Russell to learn more about how she feels about how businesses are acknowledging her needs,…

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Episode 53: Your Business and the New Year 41:16

10M ago41:16

41:16

As we start a brand new year, it is important to review our business' performance for the previous year so we can prepare for the incoming new year. From marketing, financials, and customer service, we discuss what business owners new and established should be looking into to start the year off on the right foot. Anthony Lindsay of Astor Business C…

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Episode 52: Food Service Efficiency for the Holidays (And Avoiding Dinner Scams) 1:07:15

11M ago1:07:15

1:07:15

The holiday season (starting from Thanksgiving, through Christmas and concluding with New Years) is the busiest time of the year when it comes to food service. Restaurants and caterers should be prepared by ensuring they have enough inventory, staff, and resources in general to serve large dine-in and take-out crowds. Additionally, we discuss what …

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Episode 51: Retail Efficiency for the Christmas Shopping Season 1:09:24

11M ago1:09:24

1:09:24

We all know that the holiday season is the busiest time of the year for stores. Remember, you should never allow the hustle and bustle of the season to cause problems for your customers. Avoid long lines, have simple return policies, and ensure that you are hiring the right staff to help your retail business thrive during this time of the year. The…

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Episode 50: Cyber Security for Businesses & Consumers 54:05

12M ago54:05

54:05

Cyber security is something that every business owner should take seriously. But how many business owners know what they need to do to ensure that their operations and customer data are protected? And how many consumers know what they need to do in order to protect their most sensitive personal information? We speak to two cyber security experts to…

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Episode 49: Customer Service with Angry Customers 32:29

1y ago32:29

32:29

As a business owner or customer service agent, do you find yourself lost trying to handle angry customers the right way? We discuss the importance of giving angry customers your undivided attention and what you can do when things start to get extreme. An experienced customer service agent speaks with us to share his methods.…

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Episode 48: Working On (Not In) Your Business 41:29

1y ago41:29

41:29

We talk to one of the #1 ranked business coaches in North America, Doug Winnie of ActionCoach/N3Coaching to discuss what it means to take your business to the next level. Doug shares several tips to help you work ON your business, rather than in it so that your company can see great success. From marketing to profit margins, this episode is for bus…

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Episode 47: Sensational Entrepreneurship with Matteo Harmon 44:15

1y ago44:15

44:15

Entrepreneurship is for the go-getters and resilient ones! We speak to Matteo Harmon of It's Senseitional to discuss why he chose to join the wonderful world of entrepreneurship, what keeps him going everyday, and why he is passionate about his work! Matteo is a Houston-area based artist, entrepreneur and visionary who owns several businesses under…

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Episode 46: Getting Ready for the Holidays: Providing A+ Customer Service 39:35

1y ago39:35

39:35

The holiday shopping season is the busiest time of the year, so it is important that you give each customer an A+ experience! Do not allow the hustle and bustle of the season to destroy the customer's experience, as this can lead to much trouble later! If you provided a customer a poor, F-rated experience that caused them to go somewhere else, it c…

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Episode 45: Chatbots: Helpful Assistants or Customer Headache? 42:13

1y ago42:13

42:13

Chatbots can be extremely helpful when trying to assist customers who are browsing your website for help, need recommendations on what to buy, have questions, etc. But poorly programmed chatbots who send customers nowhere, fail to understand their needs, and fail to send them to an actual customer service agent can destroy the customer/company rela…

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Episode 44: The Cold Truth About Cold Calling 36:02

1y ago36:02

36:02

Do you hate getting calls from people trying to sell you things you don't want? You are not alone! In this episode, we discuss why cold calling is a rude, antiquated practice that businesses should not utilize anymore and how it actually hurts rather than helps them get new leads. CDG co-owner Christian Gonzales discusses how they can disrupt busin…

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Episode 43: "The Frank's Grill Effect" 39:37

1y ago39:37

39:37

In the restaurant business, location is everything. Location is even more important when your restaurant is dominating among several nearby competitors. "The Frank's Grill Effect" is a phenomenon that occurs when one restaurant (or business in general) is the busiest among several other competing restaurants within very close proximity to each othe…

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Episode 42: Benefiting from Great Customer Service 39:36

1+ y ago39:36

39:36

We discuss the importance of businesses bringing their A-Game when it comes to delivering customer service. Your company's success depends on how well it serves its customer base and is able to take care of all of their needs. Companies with great customer service can see more profit at the end of each quarter due to repeat business and referrals f…

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Episode 41: How Small Businesses Can Learn from Bed, Bath & Beyond and Tuesday Morning 40:40

1+ y ago40:40

40:40

With the recent departures of Bed, Bath & Beyond and Tuesday Morning from the retail landscape, we discuss why both companies failed and how small businesses can avoid making the same mistakes. Remember, it's all about being where your customers are at, knowing which products are in demand (and of course carrying them) AND getting your pricing on p…

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Episode 40: Job Interviews: Where COMPANIES Mess Up 1:04:21

1+ y ago1:04:21

1:04:21

Are you currently hiring right now or are in charge of hiring on behalf of your company? We discuss the pitfalls that many companies face when they are choosing the right candidates and speak to a disappointed job seeker to see what you are doing wrong when it comes to picking the right talent. You need to understand what is going on in your candid…

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Episode 39: Your Website and the Consumer 38:47

1+ y ago38:47

38:47

When your audience is checking out different websites, they are looking for something specific in mind. We discuss the importance of keeping your website's main message upfront and tips on how to keep your audience interested to the point that they will share it with others.

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Episode 38: Website Pet Peeves 44:49

1+ y ago44:49

44:49

Your website is one of the most important marketing tools your business utilizes, so it is important to ensure that it is not driving customers away due to poor design and lack of consideration for user experience. We discuss some of the most common annoyances the average consumer has with websites, and what needs to be done to correct these proble…

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Episode 37: Nepotism & Hiring 57:30

1+ y ago57:30

57:30

Job searching can be very frustrating, especially if you have the skills and work experience to perform certain jobs yet nobody is hiring you. We discuss the importance of offering equal job opportunities to the public and how both small businesses and large corporations need to give certain applicants a chance. More importantly, we discuss how bei…

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Episode 36: Almost Scammed By The "Geek Squad" 35:52

1+ y ago35:52

35:52

We interview Swale Fenley of Swale Interiors, who discusses his experience with an email scam from a fake outfit pretending to be Geek Squad. When he first read the email, he thought it was the real thing but quickly realized later it was not the real Geek Squad at all! He discusses how he almost became a scam victim himself and what he did to save…

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Episode 35: Service: The Dying Art? 30:41

1+ y ago30:41

30:41

Customer service is a crucial area of business that all companies, big or small need to take seriously. You can hire anyone to handle your customers, but are you hiring the right people? Are they trained properly and motivated to do better daily? Customer service does not have to be dead in this day and age. In fact, your company's customer service…

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Episode 34: Artificial Intelligence: Friend or Foe? 48:45

1+ y ago48:45

48:45

Many companies are quickly adapting to running their daily operations using artificial intelligence. However, it is important to remember that AI is not supposed to replace human employees! This episode discusses the importance of knowing where to use AI and when it is important to have employees standing by, ready to serve customers who have uniqu…

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Episode 33: Small Business Spotlight on Jamburritos Owner Chef Michael Brown 47:35

1+ y ago47:35

47:35

The Small Business Spotlight is on the extremely talented culinary king, Chef Michael Brown! We learn all about why he started his new culinary concept, Jamburritos and his passion for cooking up happiness! Why Michael loves cooking, what encourages and inspires him every day, and how it all lead up to his success are all discussed in this episode.…

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Episode 32: Spotting Scams & The Dangers of Identity Theft 58:57

1+ y ago58:57

58:57

In this episode, we cover some general basics over how to spot scams, how to protect your identity so you don't become a victim of identity theft, and discuss the disastrous effects of identity theft on your everyday life. Additionally, we discuss some general scams and how they operate and what you can do to protect yourself from getting robbed bl…

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Episode 31: Making Change-rous Decisions 1:05:11

1+ y ago1:05:11

1:05:11

In business, we often need to make changes to our products, services and operations in order to improve our position in the market. However, there are times where changes that seem necessary in the eyes of management, were incredibly unnecessary in the eyes of our customers. What happens then? Our regular customers start patronizing our competitors…

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Episode 30: Improving Customer Experience, Part II 37:04

2y ago37:04

37:04

PLEASE LISTEN TO PART I FIRST. In the first episode of 2023, we have an open discussion with our consumer panelists about what businesses can do to improve their overall customer experience. It's a new year, so it's time to start making some resolutions for your business! Focus on what areas of customer service and front-end operations either need …

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Episode 29: Improving Customer Experience, Part I 46:41

2y ago46:41

46:41

In the first episode of 2023, we have an open discussion with our consumer panelists about what businesses can do to improve their overall customer experience. It's a new year, so it's time to start making some resolutions for your business! Focus on what areas of customer service and front-end operations either need improving or could be fine-tune…

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Episode 28: Customer Service for Christmas, Part II 49:29

2y ago49:29

49:29

(Continued from Part I) The holiday shopping season is the busiest time of the year. Because businesses can expect more customers than usual around this time of the year, it is important to have the ability to pay attention to each of their needs and handle them properly when certain situations arise. We cover some methods to help you provide stell…

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Episode 27: Customer Service for Christmas, Part I 29:25

2y ago29:25

29:25

The holiday shopping season is the busiest time of the year. Because businesses can expect more customers than usual around this time of the year, it is important to have the ability to pay attention to each of their needs and handle them properly when certain situations arise. We cover some methods to help you provide stellar customer service this…

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Episode 26: Last Minute Black Friday Website Prep (Part 2) 29:33

2y ago29:33

29:33

(Make sure to listen to Part 1 first) Are your website and marketing plans ready for the busiest shopping day of the year? We cover some basic tasks that you must take care of to ensure that you have a successful start to the Christmas shopping season. Nobody likes slow websites, websites that are hard to navigate, or having to search everywhere fo…

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Episode 25: Last Minute Black Friday Website Prep (Part 1) 28:03

2y ago28:03

28:03

Are your website and marketing plans ready for the busiest shopping day of the year? We cover some basic tasks that you must take care of to ensure that you have a successful start to the Christmas shopping season. Nobody likes slow websites, websites that are hard to navigate, or having to search everywhere for what they want! Learn more in this t…

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I AM the Boss 12:51

2y ago12:51

12:51

Tom describes a near-perfect day in the beeyard. Laura asks, “Will there be a Season 2?” “This beeyard has long been one of my favorites under any conditions, but on this particular day, it was absolutely mesmerizing. It's great to be a beekeeper, great to be alive.” CREDITS Producer: Laura Tyler Author: Tom Theobald Editor: Andy Schwarz Music: "Am…

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Episode 24: Scammers in the YouTube-verse 26:20

2y ago26:20

26:20

Many famous YouTubers are often impersonated by scammers within the comments of their own videos. These scammers pretend to be the YouTuber themselves by stealing their profile picture, replying to random commenters claiming that they won something just for watching. We cover this scam in detail to help you spot these fakers so you don't end up sen…

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Episode 23: Scam Awareness and Scambaiting Fun with PlushBoyQ 1:07:52

2y ago1:07:52

1:07:52

We sit down with a scambaiter/YouTuber to discuss scam awareness with a side of humor. PlushBoyQ joins us to talk about his beginnings as a scambaiter, what we should be looking out for, and general safety tips on staying safe from scams.بقلم Creativity Design Group

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Episode 22: Turning Angry Customers Into Happy Ones! Part II 39:32

2y ago39:32

39:32

(CONTINUED FROM PART I. PLEASE LISTEN TO PART I FIRST). Both business owners and front line employees will run into a dissatisfied customer who is beyond upset. But how do you handle such customers? We discuss in this two-part episode and give some real world examples!بقلم Creativity Design Group

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