A show on advancing trust and communication between humans and AI Assistants. Hosted by Hans van Dam, Co-Founder and CEO at the Conversation Design Institute.
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The Future of Voice podcast is hosted by Jon Stine, Executive Director of the Open Voice Network, an open source association of The Linux Foundation. Voice is the fastest growing sector of technology. We explore the value of voice and how we use it to create a world that is safe, ethical, and open. The Open Voice Network is dedicated to making voice worthy of user trust. Learn more at openvoicenetwork.org.
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Explore the cutting-edge of B2B audio content marketing, and discover the latest tools and techniques to grow your business with A.I. generated audio. Learn how to use A.I. powered tools to produce audio content at scale, consistently and cost-effectively, for customers worldwide. The Voice Tech Podcast is hosted by Carl Robinson, an experienced podcast startup founder and podcast producer. Each episode covers practical techniques for audio content production in the A.I. age, and helps you b ...
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Episode 16: Angela Diffly, Co-Founder of the Restaurant Technology Network
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Open Voice Executive director Jon Stine chats with Angela Diffly. With over 20 years as a thought leader, writer and communications professional, Angela Diffly most recently co-founded the Restaurant Technology Network (RTN), the foremost growth and networking organization for restaurant executives and technology providers. Angela is passionate abo…
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Ep. 15: Closing the Care Gap with Dr. Chris Landon
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Dr. Chris Landon, Clinical Adjunct Professor of Development and Behavioral Pediatrics at the Keck Medical School of University of Southern California and Director of Pediatrics at the Family Medicine Residency of Ventura County Medical Center, joins us for episode 15 of the Future of Voice Podcast! Over the course of the COVID-19 pandemic, many hos…
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Ep. 14: Enhancing the Customer Journey Through Tailored Shopping Experiences with Shilp Agarwal
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Shilp Agarwal, Co-Founder and CEO of Blutag, returns for another episode of the Future of Voice Podcast! The last time Shilp visited the podcast, we discussed the shopping experience and how voice might intersect with that customer journey. While many organizations equate the value of voice solely to the transaction, it’s Shilp’s philosophy that th…
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Ep. 13: Understanding the Value of Extracted Voice Data with Ken Sutton
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Ken Sutton, Co-Founder, President, and CEO of Yobe, Inc., joins us for Episode 13 of the Future of Voice Podcast! One of the Open Voice Network’s most important pillars of trustworthy voice and conversational AI is accessibility for underserved groups. This mindset, along with a project to help a friend’s autistic son be able to enjoy music inside …
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Ep. 12: The Future of Conversational AI in Healthcare with Drs. David Metcalf and Dexter Hadley
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Dr. David Metcalf of UCF's Institute for Simulation and Training and Dr. Dexter Hadley of UCF's College of Medicine join us for Episode 12 of the Future of Voice Podcast! As the popularity and knowledge of generative AI and large language models continues to rise, the primary question for many stakeholders is moving from "what is it?" to "how will …
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Ep. 11: Voice as a Tool for Enabling Participation with Anil Lewis
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Anil Lewis, Executive Director for Blindness Initiatives at the National Federation of the Blind, joins us for Episode 11 of the Future of Voice Podcast. One of the core beliefs of the National Federation of the Blind is that "blindness is not the characteristic that defines you or your future." Our guest Anil Lewis takes this a step further by add…
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Ep. 10: Conversational Agents and Voice-Sentiment Analysis with Yalim Eriştiren
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Yalim Eriştiren, Regional Director, North America at Sestek, joins us for Episode 10 of the Future of Voice Podcast. With voice being the most innate form of communication between human beings, it’s only natural that many of our thoughts and emotions seep into the words we speak. What if we could extract these feelings and use them to better commun…
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Ep. 9: Integrating Technology to Enhance Processes and Create Value with Megan Burns
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Megan Burns, Strategic Business Connector & Marketing Consultant at Megan Burns Biz and Catalyst at Azafran Capital Partners, joins us for Episode 9 of the Future of Voice Podcast. As Conversational AI becomes more commonplace across major industries, businesses are looking for ways to create value and solve problems. It’s easy to get caught up in …
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Ep. 8: Leveraging Conversational Commerce to Build Customer Loyalty with Shilp Agarwal
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Shilp Agarwal, Co-Founder and CEO of Blutag, joins us for Episode 8 of the Future of Voice Podcast. Nearly everyone who uses the internet is familiar with the various ways brands use data to provide further value to their customers – whether it's through tailored newsletters, abandoned shopping cart reminders, or product recommendations based on pu…
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Ep. 7: Human-Centric Experiences for AI Assistants with Hans van Dam
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Hans van Dam, CEO of the Conversation Design Institute and Co-Founder of the Conversational Academy, joins us for Episode 7 of the Future of Voice Podcast. Have you ever had a conversation with a chatbot? You may not think about in the moment, but every Conversational AI experience is designed to help you achieve your goals. Conversation design is …
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Ep. 6: Patient Trust Through Voice Interface Inclusivity with Freddie Feldman
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Freddie Feldman, Director of Voice and Conversational Interfaces at Wolters Kluwer Health, returns for another episode of the Future of Voice Podcast. We all want to hear voices who sound like us—especially in situations where confidential information makes trust essential. The core components of patient communication include listening to the patie…
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Ep. 5: Voice Adoption with Dr. Yaa Kumah-Crystal
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Today's guest is Dr. Yaa Kumah-Crystal, Assistant Professor of Biomedical Informatics and Pediatric Endocrinology at Vanderbilt University Medical Center. Dr. Yaa has research experience involving communication and documentation in healthcare and developing strategies to improve workflow and patient care delivery. Listen as we explore everything fr…
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Ep. 4: Better Patient Communication with Freddie Feldman
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Our guest Freddie Feldman is the Director of Voice and Conversational Interfaces at Wolters Kluwer Health. Listen as we explore Freddie's twenty years as an expert in patient communication through voice and his lifelong passion for musical performance. We'll share stories and projects, including Patient Results Network, transforming web pages to wo…
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Ep. 3: Synthetic Voice with Sean King of Veritone
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Today's guest is Sean King, Senior Vice President, Commercial Services at Veritone and Executive Vice President at Veritone One. Listen as we explore everything from the ethics of the voice cloning process to iHeartMedia's use of synthetic voice to personalize and localize content to the individual—and even the world of deepfakes. Sean has experien…
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Ep. 2: Voice in Advertising with Amaury Delloye of ADN.ai
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Today's guest is Amaury Delloye, COO and Voice & Creative Service Provider at ADN.ai. His company has developed a voice and creative service platform that connects brands and clients through voice-enabled advertising. Listen now to learn more about the future of voice in advertising and what impact it will have on your favorite brands. The Future o…
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Ep. 1: BAV Brand Analytics Tool with David Roth and Otto Söderlund
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David Roth, CEO of WPP the Store and the BAV Group, and Otto Söderlund, Co-Founder of Speechly, join The Future of Voice Podcast to discuss the collaboration of the BrandAsset® Valuator (BAV®). WPP's BAV is the longest-running and largest consumer study of brands and brand equity in the world. The BAV database, which contains data on a number of co…
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Helping brands create their own voice assistants
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Join host Hans van Dam for his conversation with Matt Buck, the banjo strummin’, guitar pickin’ CTO of Voxable, a company he founded with his wife, Lauren, in order to seize upon a market opportunity. Most of the voice solutions Matt and Lauren were seeing were pre-packaged, ready-for-implementation products; the design work was already done and li…
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Perhaps you remember that moment in the 1990s when the internet and email transitioned from things only computer science majors talked about, to things everyone knew and used? It just sort of… happened. Maarten Lens-FitzGerald thinks that we're approaching a similar transition with voice assistant technology, and he’s a passionate evangelist for th…
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AI: Make It Easier But Don’t Dumb It Down
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Per Ottosson is a man on a mission. As CEO of Stockholm-based Artificial Solutions, Per wants his clients to be as productive as possible in their AI journeys. How? Join host Hans van Dam and Per discuss the challenges organizations frequently face when deciding to incorporate conversational AI. It starts with leadership that understands the value …
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AI: Listening And Understanding Are Key
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Empathy is a word that gets thrown around a lot, but what do people mean when they say something like “you need to be more empathetic”? In this episode, host Hans van Dam gets philosophical with author and autonomous systems architect, Phil Harvey. As is discussed in his new book—Data: A Guide to Humans—Phil talks about how empathy has been a buzzw…
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When It Comes To AI, Personality Is Everything
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We’ve all engaged with a virtual assistant or chatbot that isn’t very helpful, or is even downright annoying. So how do we improve this technology? What goes into making AI more intuitive, more natural, more helpful, more… human? Join host Hans van Dam in a fascinating discussion with Jason Gilbert, the former film maker turned character designer w…
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Inbenta Uses AI To Create Meaningful Chatbot Conversations
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Online marketing, eCommerce, and call centre managers face some pretty tough challenges these days. Tasked with transforming emails and calls into web traffic, this task can take a long time. And if a company’s website is lacking, visitors will leave in the middle of a transaction! This sounds like a no-win situation, but Jordi Torras, CEO and Foun…
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Former Google Conversation Designer Explores Persona, Personality in Chatbot Writing
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Conversation designer Jasper Klimbie focuses a spotlight on the incredibly wide range of backgrounds writers can bring to conversation design! Jasper trained as a lawyer, studied journalism, worked as a comedian, and performed as a musician. He studied screenwriting at UCLA Film School, wrote ads, and content copy. “I was really learning the power …
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Converting Information Into Conversations Is The Mission At Kare
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In the pre- and early Google Docs age, tech companies were focused on building platforms and developing AI. Within organizations, companies were building their own internal systems. Today’s guest, Tim Porter, looks back to that age and recalls: “There was a huge focus on artificial intelligence and machine learning for the end consumer. “But what p…
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Translation, Localization, And Conversational Design In a Multilingual World
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Many forward-looking companies are embracing chatbots and working with skilled conversational designers to engage new markets. But global enterprises—even smaller businesses—risk damaging their reputations by not making local translation (called localization) a priority. Conversations host Hans van Dam explores this fascinating challenge with Thorb…
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5 Fantastic French Startups - Vivatech 2021
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Five different french audio startups explain what their companies’ missions are as they’re interviewed at the Vivatech 2021 mega-conference in Paris, France. One french company that stood out was Cogneed, which focuses on the power of AI specifically when it comes to Inside Sales, Customer Care & Sales Development Reps, assisting them with dynamic …
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Conversation Design Festival - Hans van Dam, CDI
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Hans van Dam is the CEO of Conversation Design Institute, a company that teaches a human-centric workflow to conversation design which has proven itself in organisations around the world. This is Hans’s second appearance on the show, the first one being in episode 51 back in January. Hans explains what exactly conversation design means and focuses …
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Real-time Voice Changer - Jaime Bosch & Alex Bordanova, Voicemod
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Jaime Bosch is the co-founder CEO of Voicemod, a massively popular real-time voice manipulation, augmentation & soundboard application for Windows PC. He is joined by Alex Bordanova, Director of Audio Experience at Voicemod. Based in Valencia, Spain, Voicemod has amassed over 17 million registered users & is the number one choice to create a unique…
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A.I. Service Desks - Muddu Sudhakar, Aisera
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Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise. We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers. Muddu predicts that service desk tools will be used …
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Voice Transformation - Marco Liuni, Alta Voce
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Marco Liuni is the co-founder and audio miner at Alta Voce, a research-backed startup based in Paris, France that shapes the emotions in human and artificial voices to enhance communication. Their product, Alta Call, is a voice transformation technology for contact centers, improving both the clarity of speech and enhancing the smile in the voice. …
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Interactive Storytelling - Christian Mahnke, EarReality
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Christian Mahnke is CEO of EarReality, which helps some of the biggest companies in the world such as Disney, Audible, and Vox create interactive stories for voice marketing. Their stories are published on Amazon Alexa, Google Assistant, Samsung Bixby and more. Christian shares some of his best practices for interactive voice writers, including why…
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The hurdles that conversation designers and developers face: client team alignment & how a conversational bot can fulfil their needs
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The two main challenges facing conversation designers are client team alignment and ensuring that clients have a good understanding of how a conversational bot will fulfil their needs. To ensure success, a conversation designer needs to get client team members on the same page, so that there’s a shared understanding of what a bot can achieve. Clien…
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WordPress to Alexa - Christian Petroske, ShoutWorks
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Christian Petroske is President of Shoutworks, a new Wordpress plugin that lets you publish content to Amazon Alexa with the push of a button. ShoutWorks lets you send notifications through Amazon Alexa, with a 90 percent plus open rate. This helps publishers grow their audience, get more leads, and boost sales in a few clicks. In this episode, Chr…
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Exploring the societal and philosophical implications of AI in the modern world
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Sina Kahen is a voice strategist based in London and Co-Founder of TheVoiceCourse.co and Vaice. He has spent the last three years merging psychology and biomimicry with voice technology, presenting to brands such as BBC, O2, and Amazon about how to make voice experiences more emotionally intelligent. But his career started far away from voice tech.…
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Alexa Skill Numbers - Simon Landry, Voice Market Data
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Simon Landry is the founder of Voice Market Data, a service that makes voice market data more accessible to voice developers. We discover how a macro view of the Alexa marketplace can help us measure app success in different markets, spot new product opportunities and feature ideas, and highlight discoverability issues. Simon’s extensive academic b…
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Podcast Tips, Tools and Voice - Carl Robinson, Rumble Studio
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This episode was created by Roger Kibbe, senior developer evangelist for Viv Labs/Samsung, for the Bixby Developers Chat podcast. Roger interviewed me, Carl Robinson, about my new project, Rumble Studio. It’s an innovative new tool for recording podcasts and audio content asynchronously; and yes, we used Rumble Studio to record this podcast! Here’s…
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Voice X Design Sprint - Maaike Coppens
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Design Sprint was greeted by Jake Knapp, and the idea is to build and test a prototype in only five days. A small team works for a week to rapidly progress from problem to tested solution, using a proven step-by-step checklist. Jake describes it as fast-forwarding into the future so you can see how customers react before you invest all the time and…
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Speech Processing for Disease - Prof. Ami Moyal, President, Afeka Tel Aviv College of Engineering
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Imagine if voice technology could be used to diagnose diseases! This could be a reality if voice tech is used to identify non-speech sounds, such as coughs. This focus is of particular interest at the moment as the world’s governments rally resources to protect populations against COVID-19. This is one area of focus for this week’s guest, Prof. Ami…
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Interactive Web - Speak2Web & Outgrow
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Today on the show, we welcome Jason Croyle, the Director of Partnerships at Speak2Web, and Dr. Saksham Sharda, the Creative Director at Outgrow, to talk about interactive websites and website marketing through conversational interaction. In this episode, we learn more about the features of both the Speak2Web and Outgrow platforms and how they diffe…
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The Fourth Age - Byron Reese, Gigaom
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When we talk about the way that AI will shape the future, there are such polarized beliefs, with one camp fearing it and the other vehemently dismissing these fear-filled claims. Today’s guest, Byron Reese, believes that these opposing views stem from fundamentally different world views. Byron is the former CEO of Gigaom, a well-respected technolog…
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Aside from having an excellent product, one of the best ways to foster adoption is by building community support early on. One company that has reaped the rewards of taking this approach, is Rasa, an open-source, natural language understanding framework that helps companies build mission-critical contextual assistants, and its co-founder and CTO, A…
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Text-to-Speech Wizardry - Niclas Bergstrom, ReadSpeaker
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Brand recognition has long been about logos, taglines, and advertising campaigns, but what if you could use a voice that sounded like your brand to add another level of brand awareness? This is one of the many interesting services ReadSpeaker, an innovative text-to-speech company offers, and its founder and CTO, Niclas Bergström, joins us today. In…
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Someone to Practice With - Elie Dordek, ShanenLi
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This is a special bonus episode recorded on the new Rumble Studio audio platform that I’ve created. Rumble Studio is a conversational A.I. SaaS for businesses to plan, record, publish and distribute audio for content marketing, and in a fraction of the time it takes today. The conversations are recorded asynchronously, so I’ve coined the new term, …
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Conversational Components - Yaki Dunietz, CoCo
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As the voice industry continues to grow in leaps and bounds, conversational components stand out as a key development moving forward. What are these conversational components? Simply put, they are modular blocks of customizable, reusable conversational services, accessible via APIs that can fit together in a myriad of ways to form larger, conversat…
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Investing in Voice - Yannick Oswald, Mangrove Capital
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As the number of voice tech innovations continues to rise, how are investors responding? Is there interest in this potential investment niche or has it not yet penetrated the investor psyche enough for serious capital injection? Today's guest, Yannick Oswald of Mangrove Capital Partners, shares his investor insights into the voice tech space. Mangr…
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Today on the show, we welcome Jan König, co-founder of Jovo. Jovo is an open source layer that lets you build and run voice experiences across multiple devices and platforms including, Amazon Alexa, Google Assistant, Samsung Bixby, mobile phone and web apps, and many more! In this episode, we get an inside look into Jovo’s architecture and business…
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Getting Started - Steve Tingiris, Dabble Lab
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Today on the show, we welcome Steve Tingiris. Steve is a leader in the field of voice development, a serial entrepreneur, and amazingly he still codes everyday. He’s the founder of Dabble Lab, which builds tech products and tools to automate business workflows with a strong focus on AI-powered digital assistants and voice. He also runs the hugely p…
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Sonic branding for voice assistants, with Diederik van Middelkoop
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Diederik van Middelkoop is Executive Creative Director at Amp.Amsterdam (Amsterdam, New York and Mumbai), a music agency specializing in sonic branding, music production and music supervision with a great love for the innovative. Diederik has been a welcome speaker at many festivals, including Cannes Lions, Spikes Asia, Promax, LIA, and ADFEST, to …
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Today on the show, we welcome Carl Robinson. Yep, the script has been flipped, and your favorite Voice Tech Podcast host is now on the other side of the mic as today’s guest! Interviewing Carl live from Project Voice is the brilliant Keri Roberts – host of the Inside Voice Podcast. In this episode, we find out more about Carl’s background as a data…
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Marek Mis is the founder of OnlyOne, the first ever voice-dating application. Only One helps users find their true love using only their voice. We explore the fascinating concept of without images, diving into the product features, and how the platform matches you up with your perfect partner. We discuss dating apps in general, typical behavioral p…
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