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Ep. 7: Human-Centric Experiences for AI Assistants with Hans van Dam
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Hans van Dam, CEO of the Conversation Design Institute and Co-Founder of the Conversational Academy, joins us for Episode 7 of the Future of Voice Podcast.
Have you ever had a conversation with a chatbot? You may not think about in the moment, but every Conversational AI experience is designed to help you achieve your goals. Conversation design is an essential piece of ensuring a positive user experience, whether you're working with a basic chatbot to help you navigate to an FAQ page or you're engaging with ChatGPT to help generate dialogs. How do words affect us? How do certain phrases shape our behavior? Understanding this framework is the key to increasing motivation, influence, and better outcomes for users.
The Future of Voice Podcast is hosted by Jon Stine, Executive Director of the Open Voice Network, a community of The Linux Foundation.
The Open Voice Network is dedicated to making voice worthy of user trust. Learn more at openvoicenetwork.org.
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