أفضل بودكاسات Dealership Service Tech (2024)

1
Andy Baldassarre: What Makes BG Products the Best Choice for Dealers 19:29

2d ago19:29

19:29

In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about t…

1
2025 BMW Motorcycle Reviews - R1300 GS Adventure 1:08:43

6d ago1:08:43

1:08:43

Throttle Stop Moto Podcast: Episode 2 Recap Welcome to the latest episode of the Throttle Stop Moto Podcast, brought to you by Pandora’s European Motorsports. Hosted by Justin , Matt , and Jeff , this episode dives into the thrills and challenges of a recent group ride, a detailed look at the BMW GSA 1300, and the importance of proper motorcycle ge…

1
How to Maximize Revenue in Your Service Departments 27:37

9d ago27:37

27:37

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in …

1
Welcome to Pandora's European Motorsports 1:03:02

12d ago1:03:02

1:03:02

Welcome to Pandora’s European Motorsports: Exploring Chattanooga’s Premier Motorcycle Destination Welcome to the first episode of Pandora’s European Motorsports podcast! Hosted by Justin Bethune, Matt Welch, and Jeff Griffith, this show is your gateway into the world of motorcycles, gear, and epic rides. Whether you’re a seasoned rider, new to moto…

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How to Protect Your Dealership from Margin Compression 22:02

16d ago22:02

22:02

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation …

1
David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success 23:55

23d ago23:55

23:55

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealersh…

1
Tully Williams: The Evolution of Customer Experience 18:37

1M ago18:37

18:37

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…

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The Tune Up | Ep. 15 — Generalists vs. Specialists: Who’s Coming Out on Top? 36:28

1M ago36:28

36:28

What are the pros and cons of specialization in auto repair? How niche should a shop be? Is it beneficial to for shops to specialize by vehicle type or type of work, or better to be a shop that does it all? The big question: what is better for business? Tune in to hear the crew’s thoughts.بقلم Shopmonkey

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Dale Smith: Why Are Multi-Point Inspections Such a Big Deal? 20:29

1M ago20:29

20:29

Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals…

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Allie Peters: Rising Through the Ranks (VP Cavender Auto Group) 16:11

1M ago16:11

16:11

Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as o…

1
Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue 18:55

2M ago18:55

18:55

How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic plann…

1
Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations 23:22

2M ago23:22

23:22

Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …

1
Building a Purpose-Driven Fixed Ops Agency with Aaron Watters 19:24

2M ago19:24

19:24

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…

1
The Tune Up | Ep. 14 — Beyond the Repair: Creative Marketing Solutions 35:35

2M ago35:35

35:35

What if you gave every customer a $5 gift card to enjoy a coffee at the cafe down the street while they waited for their vehicle? In this episode, the crew is coming in hot with game-changing tips and advice for shop owners to create unforgettable customer experiences and a vibrant presence within their local communities. Tune in to get access to c…

1
Building a Best-in-Class Service Department with Ed Roberts and Damon Egan 17:52

2M ago17:52

17:52

What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…

1
David O’Brien: The Power of Effective Daily Team Meetings 21:23

3M ago21:23

21:23

David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …

1
Anne Lister’s Tips for Success in Fixed Operations 15:49

3M ago15:49

15:49

Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedica…

1
Rob Leary: Maximize Your Dealership’s Profit with Expert Warranty Analysis 21:35

3M ago21:35

21:35

Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet of…

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The Tune Up | Ep. 13 – Absolute Musts for Opening an Auto Shop 43:58

3M ago43:58

43:58

Launching a successful auto repair shop is no small undertaking, but getting off on the right foot can make all the difference. Establishing the right tools and processes early on can lead to long-term benefits—more efficient operations, improved organization, an enhanced customer experience, and better insights into the business. It's also about c…

1
Kerri Wise: Bridging the Trust Gap with Technology 21:30

3M ago21:30

21:30

How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network …

1
Tracy Kawa - Revolutionizing Team Dynamics - Behavioral Assessments - Leadership Communication Strategies 58:36

4M ago58:36

58:36

What if understanding your team's unique behavioral profiles could revolutionize your company's culture? Join us as we sit down with Tracy Kawa, a key player at VTech Dealer IT who has developed an innovative behavioral assessment tool that is transforming team dynamics. Tracy shares her journey from observing human behavior to creating an assessme…

1
How to Boost Service Department Performance with Mikey B 31:46

4M ago31:46

31:46

How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landsc…

1
Achieving Excellence in Fixed Operations with Dawn Newsome 14:02

4M ago14:02

14:02

Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation …

1
Maximizing Dealership Efficiency with Randy Koch 14:36

4M ago14:36

14:36

Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we dis…

1
The Tune Up | Ep. 12 – Online Reviews: The New Word of Mouth Marketing 31:40

4M ago31:40

31:40

Online reviews — get them...or die? In this episode of the Tune Up Podcast, the crew discusses why it is critical for automotive shop owners to own and manage their online presence. Learn about the obvious (and not so obvious) benefits of gathering and responding to customer reviews and discover some practical steps to boost your online reputation.…

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The Profit Potential of In-House Windshield Repair with Mark Haeck 16:08

4M ago16:08

16:08

Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth. In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Gl…

1
Optimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert Manuel 15:19

5M ago15:19

15:19

Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams. 👉 Register for the upcoming Fixed Op…

1
Brian Kramer - Driving Innovation in Car Sales - The Art of Dealership Transformation - Data and Process in Harmony 1:02:38

5M ago1:02:38

1:02:38

Embark on a transformative journey with car dealership virtuoso Brian Kramer, as we peel back the layers of innovation within the auto sales industry. Brian's rise from detailing cars to revolutionizing dealership systems illustrates the potent combination of technology and human ingenuity. With legacy platforms like CDK and Reynolds & Reynolds at …

1
Sara Hoagey: Don't Lose an Employee for $2 per Hour 14:50

5M ago14:50

14:50

Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fix…

1
How WrenchWay is Transforming Automotive Recruitment with Jay Goninen 22:51

5M ago22:51

22:51

Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotiv…

1
Unlock the camera's full potential for car dealerships with Mark Queen 22:47

5M ago22:47

22:47

Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Round…

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The Tune Up | Ep. 11 – How Will AI Drive a Shift in Auto Service? 34:14

5M ago34:14

34:14

Does AI play a significant role in the near and distant future of the automotive service industry? In this episode, the team tackles the topic of how AI might assist the various roles within shops and where we see it starting to show up already. We also discuss why some people are afraid of AI, and whether or not they should they be. Tune in to hea…

1
Justin Shanken - The Cybersecurity Frontline - Protecting the Automotive Industry - Inside Digital Defense and Regulations 1:06:45

5M ago1:06:45

1:06:45

Step into the world of high-stakes cybersecurity with Justin Shanken, CEO of Black Breach and a former counterintelligence special agent with the U.S. Army, as he joins us to dissect the growing nexus between digital defense and the automotive industry. Justin trades tales of his journey from clandestine government operations to spearheading securi…

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Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff 15:49

5M ago15:49

15:49

Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer servic…

1
William Demaree: The Importance of Company Culture in Automotive Retai 25:30

6M ago25:30

25:30

In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not m…

1
The Power of BDC: Strategies for Automotive Success with Tammie Ventura 15:45

6M ago15:45

15:45

Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigi…

1
The Tune Up | Ep. 10 – 2024 Predictions: the Good, the Bad, and the EV 42:28

6M ago42:28

42:28

In this episode of The Tune Up Podcast, the crew takes a peek into the crystal ball and pulls out predictions for the upcoming year in all-things-automotive. Car rental agencies are selling their EV fleets. Will the EV empire start to take a downturn and trend more toward hybrid vehicles again? Or will there be new entry points for EV late adopters…

1
Unlocking the Secrets of Automotive Warranty Administration 24:04

6M ago24:04

24:04

Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership opera…

1
Owen Moon: How to Turn Your Dealership into a Service Marketing Machine 21:04

6M ago21:04

21:04

Owen Moon is a seasoned expert in the automotive industry, of Trade Pending which recently acquired Fixed Ops Digital. With years of experience and a passion for revolutionizing online service marketing, Owen brings a wealth of knowledge to the table. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The State …

1
Mark Haeck: Transforming Dealership Operations with GMS (Glass Management Software) 16:08

7M ago16:08

16:08

Mark Haeck is the Vice President of Business Development at GMS Glass Management Software. In this episode he brings over four decades of expertise in auto glass technology, spearheading GMS's mission to revolutionize dealership operations. With a keen focus on customer-centric solutions, Mark is at the forefront of driving industry-wide innovation…

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Building a Foundation For a Successful Career In The Automotive Industry 23:17

7M ago23:17

23:17

In this episode, I sit down with Kent MacDonald, President of Northwood University, and Brooke Engelhardt, a marketing student and Marketing Chair of the 60th Annual International Auto Show at Northwood University. Together, we explore the key factors behind Northwood's success in preparing students for thriving careers in the automotive industry. …

1
David Spisak: Why EVs and Why Now? 27:52

7M ago27:52

27:52

David Spisak is the President/CEO of Disruptive Growth Solutions, a renowned figure in the automotive industry, heralded for his visionary leadership and deep understanding of emerging trends. With extensive experience in navigating automotive disruption, David brings a wealth of knowledge to the table, guiding dealerships through transformative ch…

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Future-Proofing Your Automotive Career at Northwood University with Dr. Matt Bennett 21:22

7M ago21:22

21:22

In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leader…

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The Tune Up | Ep. 09 — The Pricing Dilemma: What to Pay and What to Charge 36:46

7M ago36:46

36:46

In this episode of The Tune Up Podcast, the crew discusses various pay structures for automotive shops. What are the pros and cons of staff pay structures such as hourly, flat rate, salaried, hourly with bonus incentives, etc. and how do these impact a shop’s bottom line and ability to retain top talent? On the customer side of things, how do labor…

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The Art of Automotive Marketing with Alyson Landis 14:10

8M ago14:10

14:10

Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California. Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide. 👉 Register for…

1
Jennifer Sanford: Building Strong Dealer-Vendor Relationships 16:13

8M ago16:13

16:13

Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B m…

1
Revolutionizing Parts Management: Strategies for a Profitable 2023 and Beyond With Kaylee Felio & Ed Roberts 17:06

8M ago17:06

17:06

In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is geari…

1
A Hero Among Us (Supporting Shawn Butler) 15:45

8M ago15:45

15:45

In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved. Despite facing a challenging battle with cance…

1
The Tune Up | Ep. 08 – Rapid-fire Recap 42:04

8M ago42:04

42:04

It's been an exciting inaugural season of The Tune Up Podcast! Join us for a rapid-fire recap of topics we discussed in 2023. The team talks about favorite cars, facial hair, and our favorite automotive topics from season 1 of the podcast — including everything from shop design and experience to shop pricing.…

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Don Hall: Strategic Changes Dealers Need for Long-Term Success 27:14

8M ago27:14

27:14

Don Hall is the President and CEO of the Virginia Automobile Dealers Association. With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Ma…

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