The 4 Keys to Elevating Customer Experience w/Dave & Carla Menz

The Laundromat Millionaire Show with Dave Menz

Laundromats are more than just a room of machines that wash and dry clothes! As more pop up in communities all across the world, what will make customers want to choose yours? In this episode of The Laundromat Millionaire Show, Dave & Carla share their tips for elevating the customer experience in your store - it could be the difference in whether those customers come through your door or the laundromat down the street!
Referenced Links:
Our Sponsor: H-M Company Drain Troughs: https://www.draintroughs.com
Product Spotlight: 2024 Laundromat Millionaire Elevate Award: https://laundromatmillionaire.com/elevate-award/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Insurance podcast: https://youtu.be/yxhfb558joA
Jordan Berry podcast: https://youtu.be/gFLpgdWBPe0
Hydro podcast: https://youtu.be/LTz_7kC-vgQ
Pricing self-Serve podcast: https://youtu.be/BW1YjppHlVk
Magazine Jukebox podcast: https://youtu.be/adD1npPlpO4
Timestamps
0:00:00 Episode 84 Intro
0:01:27 Spotlight: The 2024 Laundromat Millionaire Elevate Award
0:02:30 The Laundromat Millionaire Show Intro
0:04:13 Why Spend Time, Money & Effort on Customer Experience?
0:07:47 The 4 Silos of Customer Experience
0:11:33 Making Your Store Safer for Customers – Security Cameras, Lighting, Layout
0:20:12 Making Your Easier for Customers to Use – Location, Doors, Carts, Machines, Payments,
0:39:44 Improving Your Customer Service – Attendants and Training
0:50:17 Amenities You Can Add to Your Store to Increase Value to Customers
01:04:11 Closing Remarks

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1. The 4 Keys to Elevating Customer Experience w/Dave & Carla Menz (00:00:00)

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3. (Cont.) The 4 Keys to Elevating Customer Experience w/Dave & Carla Menz (00:11:05)