Popping “Tires”, Buying A Phone Is As Bad As Buying A Car, Google Analytics Can’t Quantify Love

The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier

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It's Thursday, and we’re taking a break from the normal news cycle to look around LinkedIn a little and highlight some of the best conversations we’re seeing.

Show Notes with links

• Shout outs to our community
  • Steve Greenfield making moves at 5:00AM
  • Alex Lawrence and George Saliba - always a powerhouse connection
  • The West Herr Auto Group hosted a private concert with Carrie Underwood for their entire team.
• In response to Netflix’s new series “Tires,” Ryan Rohrman, CEO of Rohrman Automotive Group, addressed the outdated stereotypes it perpetuates about car dealerships and auto shops, saying “This portrayal is not only inaccurate but also fails to acknowledge the significant strides we have made in recent years."
  • The show depicts an unqualified heir trying to revamp a family-owned auto shop, filled with clichés such as upselling, unprofessional behavior, and creating uncomfortable environments for customers.
  • "The reality is far different today," Rohrman emphasized. "Our industry now features state-of-the-art facilities, cutting-edge innovations, and a customer-first experience that prioritizes comfort and transparency."
  • Rohrman’s dealerships offer amenities like golf simulators, workout areas, movie theaters, and children’s indoor playgrounds.
  • "As CEO, my mission is to build on our 60-year legacy while reimagining the experience for our employees and customers alike," Rohrman added. "We are creating a culture that is supportive, inclusive, and innovative." "We are proving that progress and legacy can drive hand in hand, reshaping our industry’s reputation for the better."
  • Comment by Alex Vetter, Director and CEO of Cars.com “10M reviews a year, and only ~1% of them are negative.”
  • The Rohrman organization took all of their 1000+ employees and family members to Six Flags Great America on Sunday.
• Paul J Daly shares a personal experience at an Apple Store, highlighting the complexities of retail customer service and the impact of staff interactions on customer perceptions.
  • Paul took his daughter to buy an iPhone at a busy Apple Store. Despite a friendly greeting, they faced a long wait due to understaffing.
  • After waiting 20 minutes, Paul recorded a video about the wait, comparing it to the experience of “buying a car”. A store employee, feeling offended by the

Hosts: Paul J Daly and Kyle Mountsier
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