Human Risk عمومي
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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often ina ...
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show series
 
What if embracing randomness could unlock better decision-making in your work? In this episode, I welcome back Matt Ballantine, a returning guest known for his insightful and playful take on work and life. This time, Matt dives into the concept of randomness and how it can be a strategic tool in navigating complex problems that defy traditional sol…
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What would you do if someone you trusted turned out to be living a double life? Episode Summary On this episode, I speak with Anna Rowe, a brave and resilient advocate for victims of romance fraud. Anna shares her deeply personal story of being deceived by someone who led a double life, manipulating her emotions and trust for over a year. Her journ…
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How can road trips and curiosity shape our perspectives on life? In this episode, I speak with Dr Holly Bell, a former professor, author, and spontaneous traveller. Holly’s diverse background, which includes teaching economics, writing thrillers, and even working in corporate management at a Fortune 100 company, is rooted in her insatiable curiosit…
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What role does creativity play in navigating an unpredictable world? On this episode, I sit down with Carissa Carter and Scott Doorley, both members of the Stanford d.school faculty. Together, they’ve co-authored Assembling Tomorrow, a fascinating exploration of how design influences the future, especially amidst the rapid rise of emerging technolo…
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How can we be better at influencing others? On this episode, I explore the world of influence with behavioural scientist Steve Martin. Steve has made a career out of studying the art and science of persuasion, and in this conversation, we dive deep into his latest book Influence at Work. Together, we unpack how influence is a key part of all aspect…
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How can watching Disney movies, help create more inclusive environments? The answer is in the word Enchantment. On this episode, I'm speaking to Chloé Valdary, the founder of an organisation called The Theory of Enchantment, to explore her unique approach to diversity, equity, and inclusion (DE&I) training. If you're someone for whom DE&I conjures …
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How does moral polarization challenge even the most well-intentioned leaders? In this episode, I speak with Morgan Hamel, who talks frankly about her journey from working in business ethics to launching her own ethical fashion business. In our conversation, Morgan reflects on the complex dynamics of running a business that sought to balance purpose…
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What do you think of when you hear the words Diversity, Equity & Inclusion (DE&I)? If it's something negative, then this is the episode for you; because I'm exploring how we can transform DE&I from something theoretical but impractical to something that can really work and have a positive impact for everyone. In other words, how we can de-polarize …
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How does neurodiversity impact creativity? On this episode, I explore the challenges of mental health and how it can be both a driver of astonishing creativity and the cause of significant pain. I believe that having conversations about mental health is crucial if we want to create an inclusive society and get the best out of everyone. To discuss t…
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What makes a digital workplace truly effective? In this episode, I talk to Sharon O'Dea, co-founder of Lithos Partners, about the intricacies of navigating the digital workplace. Sharon brings her wealth of experience in digital communications and workplace strategies to the table, sharing insights on how organizations can leverage technology to en…
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Introducing the Decision-Making Studio Podcast If you’re a regular listener to the show, you’ll know that it’s all about the risks of human decision-making. I try to bring you guests who can help us to better understand them and what we can do to mitigate them. One of those guests is Ben Cattaneo, the host of his own podcast, which was one of the i…
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How can passion and irritation lead to innovation and community building? In this episode, my guest is Danielle Letayf, the founder of Badassery, a dynamic community designed for unconventional thought leaders dedicated to igniting change. In our discussion, we delve into the essence of community building, exploring how cognitive diversity and shar…
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What if we saw Artificial Intelligence as a mirror rather than as a form of intelligence? That’s the subject of a fabulous new book by Professor Shannon Vallor, who is my guest on this episode. In our discussion, we explore how artificial intelligence reflects not only our technological prowess but also our ethical choices, biases, and the collecti…
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Is there such a thing as an original idea? What if everything were actually a remix? Episode Summary In this episode, I'm exploring the fascinating concept of creativity with filmmaker, educator, and speaker Kirby Ferguson. Kirby is best known for his groundbreaking video series “Everything Is A Remix,” which delves into the idea that creativity is…
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What would motivate someone to cycle 4,000 miles across America, and what stories might they uncover along the way? Episode Summary On this episode, I speak with travel writer Simon Parker, who recently cycled 4,000 miles across America. Simon's journey, from Seattle to Key West, was a mission — ahead of the US election in November — to understand …
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How do you get 𝟲𝟮,𝟬𝟬𝟬 𝗽𝗲𝗼𝗽𝗹𝗲 to keep a 𝘀𝗲𝗰𝗿𝗲𝘁? By not calling it a secret. With the opening ceremony of the Paris 2024 Olympics later today, on this episode, I'm looking back 12 years to the London 2012 Olympics. In this episode, we dive into the behind-the-scenes secrets of the London 2012 Olympic Opening and Closing Ceremonies with Victoria Sena,…
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Why do we travel? Obviously, sometimes we do it to go to work or visit family. But lots of us also do it for fun, becuase we can. And we naturally presume that’ it’s an unalloyed good. But is it? My guest, whose new book ‘Airplane Mode’ explores some of the complexities and contradictions of travel and tourism, is Shahnaz Habib. She’s a writer and …
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What can we learn from magic? On this episode, I’m joined by two magicians, Fergus Flanagan and Neb Maciver, founders of Talk Magic and both accomplished magicians in their own right, who join me to share their unique journeys, from Fergus's early days working on Children's BBC to Neb’s transition from band life to full-time magician. Through their…
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How can we solve 'wicked problems' within complex organisations? A wicked problem is a social or cultural problem that's difficult or impossible to solve because of its complex and interconnected nature. Wicked problems lack clarity in both their aims and solutions and are subject to real-world constraints which hinder risk-free attempts to find a …
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Why do some great ideas succeed while others fail despite having everything else in place? On this episode, we welcome back Paul Orlando, an expert on unintended consequences and systems thinking. Paul introduces his new book, "Why Now: How Good Timing Makes Great Products," and discusses the pivotal role timing plays in the success of startups and…
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What can canaries in coalmines teach us about diversity and inclusion? In this episode, I’m speaking to an academic who has some fascinating ideas and insights into how we can create more inclusive work environments and cultures — in other words, how to get the best out of all employees. Guest Bio My guest, Dr. Ludmila Praslova, is a Professor and …
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How is technology impacting money laundering? On this episode, I'm welcoming investigative journalist Geoff White back onto the show. In 2022, Geoff joined me to talk about his book and podcast The Lazarus Heist, the story of how North Korean hackers launched an attack on Sony Pictures in 2014. This time, he's back to talk about his brand new book …
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How can organisations get the best out of the humans they employ and empower them to help deliver desired outcomes? The answer is by focusing on the decisions taken that are critical in determining whether or not the right outcome is achieved. On this episode, I speak to Sarah Abramson, Head of Marketing at Acteon, a communication and learning agen…
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What might the future of society look like & how can we get there? On this episode, I’m speaking to a best-selling author who has written an extraordinary book about her vision for the future. Unusually, the book is a work of fiction for the show, but the issues it addresses are very relevant to Human Risk. My guest is Manda Scott, who began her ca…
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Why is misinformation so prevalent, and what can we do about it? On this episode, I’m speaking with Alex Edmans, a London Business School Finance Professor who has written a book called ‘May Contain Lies: How Stories, Statistics, and Studies Exploit Our Biases and What We Can Do About It’. Alex’s areas of focus are purposeful business, sustainable …
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What is the Rainbow Ceiling, and why does it matter? On this episode, I’m speaking to the author of a new book that explains the significance and the ways we can help to remove it. A rainbow ceiling is similar to a glass ceiling, a metaphor for the various structural barriers that hold down women or minority groups as they try to climb the career l…
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What can we learn from artists about decision-making? More than you might think. We often see decision-making in binary terms and whether decisions are good or bad. But what if they’re more subjective and akin to the way an artist looks at the world? That’s what my guest explores in her new book. That guest is Elspeth Kirkman, Chief Programme Offic…
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What makes us more or less likely to comply with rules or laws? My guest, Benjamin Van Rooij, knows all about this subject. He is a Professor of Law and Society at the University of Amsterdam who researches and writes about behavioural law; in other words, the impact laws have on human behaviour and the behavioural science behind law. This is Benja…
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What goes into human decision-making? If you listened to the previous episode of the show with Dr Melina Moleskis on decision-making, then you’ll know what’s coming next. If you didn’t, then don’t worry; you can listen to that after this. My guest on this episode is Ben Cattaneo, a friend of the show and the founder of The Decision-Making Studio, a…
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What is decision science, and how can it help us to make better decisions? On this episode, I'm joined by decision-making expert Dr Melina Moleskis, who explains how she combines decision science and behavioural science to help her clients make better decisions. In a wide-ranging discussion, we explore: how decision-making education is often overlo…
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What is it that makes a job enjoyable and fulfilling? While you’re likely to have your own very individual answers to that question, chances are it’ll be to do with what you’re required to do, how much freedom you have, whether you think it’s worthwhile and how well it plays to your skillsets and interests. Yet, all too often, companies focus more …
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Why do we lie and cheat and why might it not always be a bad thing? On this episode, I’m speaking to a research professor who has studied lying and cheating in the natural world and what we can learn about it in the human world. My guest, Dr Lixing Sun is a Research Professor in the Department of Biological Sciences at Central Washington University…
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What prompted a courageous former employee of Harvey Weinstein to break her Non-Disclosure Agreement (NDA)? On this episode I'm speaking to a campaigner who came to prominence as the individual who broke the silence surrounding the misconduct of Harvey Weinstein. Formerly an assistant to Weinstein, Zelda Perkins made headlines when she came forward…
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How, in a world of limited resources, can we prioritise risk? Which ones should we focus on more than others? This isn't just something we need to think about in a work context. It also applies to our personal lives; where should we spend our money, time and headspace? My guest is a friend of the show who has appeared four times before (links below…
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How can we make better decisions? By paying attention to good advice or information and ignoring the opposite. In a world where we're overloaded with data and opinions, it can be hard to determine what is good and what is bad advice. My guest Nuala Walsh, is the author of a new book called 'Tune In! How to make smarter decisions in a noisy world'. …
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What does storytelling have to do with managing risk? On this episode, I’m speaking to novelist, playwright, and screenwriter Preethi Nair. She also helps people who want to tell their stories to identify the one that will resonate and tell them in the best possible way. We all know the power of storytelling. It’s how we learn as kids and how we sh…
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What can business learn from improvisation? If you listened to the previous episode of the shwo, you'll know the answer. If you haven't yet done so, then I recommend dojgn that before listening to this. Because this is Part Two of my discussion with Heather Urquhart and it lfows naturally on from Part One. Meet Heather Urqhuhart My guest Heather Ur…
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What can business learn from improvisation? On the face of it, a form of entertainment that involves making things up as you go along, seems to be filled with human risk and not at all helpful in the business world. But actually, the skills that improvisers use to entertain us, are incredibky useful in businesses to drive better decision-making, Th…
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What is burnout, and how can we prevent it? We're increasingly hearing about the idea of 'burnout', which the World Health Organisation has defined as a condition "resulting from chronic workplace stress that has not been successfully managed". Recent high profile resignations, including Jacinda Ardern the former PM of New Zealand and Jürgen Klopp,…
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What is Healthcare Coaching? If I say the word ‘doctor’ to you — in a medical, not academic, sense— you’ll probably think of someone in a white coat with a stethoscope who makes medical assessments and prescribes treatments and drugs to patients. Which, of course, is what they do do But a word that probably wouldn’t come to mind when you think of d…
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How can businesses do the right thing? What does that even mean and why does or should it matter? What is Business Ethics? Business ethics used to be a case of dealing with things like bribery and fraud, which companies tried to — and often did — manage with rules and processes. But nowadays, in a world where every employee and consumer has the abi…
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What happens when a surgeon decides to become an airline pilot? You get some amazing insights into mistakes, how they happen and what we can do to mitigate them. That surgeon and now pilot is my guest Niall Downey. He’s also the author of a book called ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ He began his career as a doctor…
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What happens when companies outside financial services are required to comply with regulations such as AML (Anti-Money Laundering)? As we all know from our personal experiences of banks that want to verify who we are and where money is coming from or going to, the rules are complex. That’s challenging enough if you’re a bank. But if you’re an art d…
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Authenticity is often praised, and inauthenticity is criticised. We want people to be themselves. But what happens if the society we’re in isn’t supportive or even hostile toward who we really are? Or we don’t yet know. That’s the challenge facing many LGBTQ+ people in relation to coming out. It’s the subject of a brand new book called ‘Countless S…
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What’s the most effective way to manage cyber risk? The obvious answer is to have more sophisticated security systems. My guest on this episode thinks the answer is humans. That’s because behind every cyber attack, there is a human, and the biggest point of vulnerability within an organisation is its humans. If we can better understand humans and h…
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What determines the price of an item or service? How can we price things so that people want to buy them but also so that we feel it’s fair? Whether (like me) you’re in business and have to sell, or you’re negotiating a salary or looking to buy or sell a house or a car, pricing matters. My guest on this episode, Melina Palmer, is the author of a ne…
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What drives the choices we make, and how can we influence the choices that others make? On this episode, I’m speaking to an expert in human decision-making. Richard Shotton is a behavioural science practitioner who has written two best-selling books, ‘ The Choice Factory’ and ‘The Illusion of Choice’. Having begun his career in marketing, Richard n…
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How can we manage people who are doing creative work? On the one hand, letting someone do what they want feels incredibly risky. On the other hand, creativity requires a degree of freedom, experimentation and agency. That’s a particular problem in the creative fields, but it’s also a broader challenge. In the 21st century, the jobs people are doing…
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Why do we sometimes make bad decisions in relation to money and what can we do about it? My guest, Vishal George, is a Behavioural Scientist who has recently published a book called ‘Money Mindsets: Science-Based Stories to Rewire your Money Beliefs, Goals, & Habits’. In it, he explores that he way we behave when it comes to money, comes from belie…
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What do you think of when you hear the word 'error'? It's highly likely you'll think of it negatively as a defect. The obvious way to manage defects, particularly in safety-critical industries, is to have detailed procedures, strict compliance, and zero tolerance for errors. But we know that this doesn't always work. After all, if it did, we'd have…
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