Thomas Croall - Business Continuity Week

Zero Hour Podcast

Welcome to the latest episode of the Zero Hour podcast and your host today is Karla Reffold. Today, we are joined by Thomas Croall. Thomas is the current Business Continuity and Resilience Manager for SkyScanner. Before this, he did a similar role at Bank of Scotland, Manchester City Council, HSBC, Atos and Tesco Bank. He also served in part of the resilience team that lead the 2012 Olympic and Paralympic Games in London. Key Minutes: 6:05 - Managing natural disasters 10:00 - Scenarios for stress testing 15:07 - Communicating during crisis 18:10 - The term business continuity 20:50 - How prepared are company’s? 24:55 - Protecting your revenues and ultimately your customers 28:20 - Standing out with customers 31:08 - Changes are coming 40:55 - Ten Quick Fire Questions Key Messages: Create scenarios to match the stresses of the real experience You have to maintain a relationship with your customers and employees during a crisis What are you going to do with your business model to be able to weather the storm? You can find Thomas at: LinkedIn: https://www.linkedin.com/in/tcroall/ Follow us: Twitter: @zero_hourpod Instagram: @zerohourexperience Website: www.beechermadden.com This podcast is sponsored by: BeecherMadden - www.beechermadden.com Cyber Security Professionals - www.cybersecurity-professionals.com