Hybrid Intelligence and how Human-Centered AI Is The Competitive Edge Of Your Organization – with Jacob Sherson

Work in Progress – People & Culture

What if the real competitive edge with AI isn’t faster automation but smarter collaboration? In this episode, we sit down with Professor Jacob Sherson, founding director of the Center for Hybrid Intelligence, to unpack a people-first blueprint that turns generative AI into a true advantage. Instead of chasing “AI-first” hype, Jacob explains how to design workflow assistants, build learning cultures, and create interfaces where humans lead and AI assists. The goal: protecting and amplifying firm-specific human capital, the tacit expertise your competitors can’t copy.

Jacob walks us through the 4P maturity model—Projects, Platform, Policy, and People—and explains why People is the multiplier that unlocks everything else. We dig into practical wins: a bank that used a brave, fail-fast pilot to boost employee advocacy by 35%, and an industrial company that leveraged disciplined one-pagers to map workflows and embed AI touchpoints in days. You’ll also learn the FERC method—Frame, Explore, Refine, Commit—which keeps authorship, judgment, and accountability squarely with the humans, while still tapping AI for speed and breadth.

Jacob challenges the “San Francisco consensus” predicting the end of cognitive jobs and shows us how markets still reward authenticity. Customers value products with a human touch; over-automation risks commoditization and price pressure. Guardrails, phased rollouts, and bias dashboards make ethical practice part of the interface. Most of all, Jacob makes the case for HR to step up as the engine of AI innovation—potentially as a chief hybrid intelligence officer —translating mindset shifts into new business model lines, not just efficiency gains.

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فصول

1. Setting The Stage: AI And HR (00:00:00)

2. What Hybrid Intelligence Means (00:02:30)

3. Learning Organizations In The AI Era (00:05:30)

4. Off‑The‑Shelf AI Isn’t An Advantage (00:10:00)

5. From Chatbots To Workflow Assistants (00:14:30)

6. The 4P Maturity Model Explained (00:16:30)

7. People First: Mindset As Metric (00:21:00)

8. Case: Banking Pilot And Culture Shift (00:24:00)

9. Mapping Workflows And AI Touchpoints (00:27:00)

10. FERC: Frame, Explore, Refine, Commit (00:30:00)

11. Human Touch And Real‑World Limits (00:35:00)

12. The San Francisco Consensus Warning (00:39:00)

13. Demand For Authentic, Human‑Touched Work (00:42:00)

14. HR As Chief Hybrid Intelligence (00:46:00)