KPIs to Measure Effectiveness of Documentation | ep. 9
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We have talked about processes and tools, but as technical writers, we hardly ever discuss KPIs for our documentation, measuring the effectiveness of our documentation.
Ziv Bass-Specktor is the Head Of Knowledge at AppsFlyer. He has done documentation well at the company but also has figured out a way to measure our KPIs for technical writing in our companies.
Ziv shares some of the KPIs they use at AppsFlyer including self-service ratio, search KPIs, documentation and support, user trust KPI, and localization - locale self-service ratio and locale coverage.
These are KPIs that you can implement now in your own company and business!
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This episode was produced by: Intent Media.
Music by: Beatsbyalf
Comments, questions, or to submit "a word to retire":
Email: fiedler.alex@gmail.com
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