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KPIs to Measure Effectiveness of Documentation | ep. 9
Manage episode 340989552 series 3353763
المحتوى المقدم من Alex Fiedler. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Alex Fiedler أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
We have talked about processes and tools, but as technical writers, we hardly ever discuss KPIs for our documentation, measuring the effectiveness of our documentation.
Ziv Bass-Specktor is the Head Of Knowledge at AppsFlyer. He has done documentation well at the company but also has figured out a way to measure our KPIs for technical writing in our companies.
Ziv shares some of the KPIs they use at AppsFlyer including self-service ratio, search KPIs, documentation and support, user trust KPI, and localization - locale self-service ratio and locale coverage.
These are KPIs that you can implement now in your own company and business!
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This episode was produced by: Intent Media.
Music by: Beatsbyalf
Comments, questions, or to submit "a word to retire":
Email: fiedler.alex@gmail.com
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