Does AI at Work Mean Worse Employee Experience? + “My Employee Won’t Turn His Camera On, What Should We Do?”

While We Were Working: Your Weekly Small Business HR and People Leadership Podcast

In this episode, Joey Price and Summer Ketron discuss Forester.com’s predictions for 2024, focusing on employee experience, AI, and recruiting. They highlight the challenges faced in 2023, such as inflation, hybrid work adjustments, and employee strikes. The conversation delves into the importance of employer’s commitment to employee experience and the potential impact of AI on recruiting, including the hiring of unqualified candidates and the creation of fake profiles. The hosts provide recommendations for organizations to navigate these challenges and emphasize the need for a balanced approach between talent and technology. The episode concludes with a discussion on addressing the issue of camera on, camera off in virtual meetings.

Takeaways

• The challenges faced in 2023, such as inflation and hybrid work adjustments, have raised questions about employers’ commitment to employee experience.
• AI in recruiting can bring both magic and mayhem, with the potential for hiring unqualified candidates and the creation of fake profiles.
• Organizations should invest in employee experience programs to drive productivity and retention.
• A balanced approach between talent and technology is crucial for organizations to navigate the future of work.

Chapters

00:00 Introduction

01:59 Forester.com’s Predictions for 2024

03:22 Challenges in 2023

06:08 Employer’s Commitment to Employee Experience

08:38 AI and Recruiting

14:13 Recommendations for 2024

16:36 Consultants’ Corner: Camera On, Camera Off

27:03 Conclusion