406 - Client Retention Q&A + my Black Friday Deals

Web Design Business with Josh Hall

I’m sharing the replay of my recent Live Q&A session where we dug into all things client retention, communication, and keeping your web design business running smoothly… even when outages hit or the unexpected happens.
You’ll hear me break down some of the same strategies I taught at the recent Circle Summit — including how to set boundaries, create repeatable touchpoints, and turn one-time clients into long-term fans.
And since we’re heading into Black Friday, I also walk through this year’s Web Designer Pro® deals, including some really solid bonuses to help you level up going into 2025.
We cover:

• personal welcome videos that set the tone
• launch packs that turn go-live into referrals
• 30-day post-launch buffers to reduce scope creep
• monthly reports to stay top-of-mind
• A/B/C client segmentation for holiday outreach
• the “website is never finished” mindset
• SOS plans for Squarespace and Webflow clients
• calm scripts for handling outages + tough conversations
• shifting from designer → strategist
• what’s new with Divi 5
• security basics and support plans
• Black Friday offers worth sharing

👉 2025 Black Friday Deal – 25% OFF Annual Plans on Pro!

Courses Tier:
Usually $499/yr → now $374/yr
Personalized website strategy audit (10–15 min Loom video)
https://member.webdesignerpro.com/checkout/course-access?coupon_code=BF2025
Community Tier:
Usually $999/yr → now $749/yr
Website strategy audit plus a 30-min 1:1 with me
https://member.webdesignerpro.com/checkout/community-access?coupon_code=BF2025
Offer good through Cyber Monday, Dec 1 at 11:59pm ET
Valid for Courses + Community tiers
Audits + 1:1s delivered December–January
Watch the replay here on YouTube!
Get my quote, contract & invoice templates (for free) with a 7-day trial of 17hats, the CRM I've been using for over 10 years!

👉 Start my 7-day free trial

فصول

1. Live Q&A Kickoff And Focus (00:00:00)

2. Black Friday Offers And Community Perks (00:03:59)

3. Chat Setup And Participation Tips (00:07:29)

4. Defining Client Retention Priorities (00:09:19)

5. The Personal Welcome Video Play (00:11:24)

6. Holiday Letters And Client Segmentation (00:15:39)

7. “Website Is Never Finished” Mindset (00:20:44)

8. Become Their Web Designer For Life (00:25:29)

9. Handling Outages And Blame (00:31:09)

10. Reentering Web Design After A Break (00:36:29)

11. Launch Gifts And Annual Touchpoints (00:41:59)

12. AI Builders Vs Real Web Strategy (00:47:14)

13. Sales Boosts And Black Friday Tactics (00:55:19)

14. Post‑Launch Automation And Follow‑Ups (00:59:39)

15. Maintenance Without WordPress: SOS Plans (01:04:29)