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Journey Is Fixing a Broken Loyalty System: How John Sutton Is Uniting Personalization with A Loyalty Program That Goes Far Beyond Points
Manage episode 497786776 series 3492055
المحتوى المقدم من Felix Levine. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Felix Levine أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
n this episode, I sit down with John Sutton, CEO and founder of Journey—a company rethinking loyalty from the ground up. We talk about why the traditional points-based model is outdated, and how Journey is introducing a smarter, more personalized system designed for independent and boutique hotels. John shares his path from helping scale Red Ventures into a digital powerhouse to now building a platform that gives hotels the tools to drive real guest loyalty—without relying on legacy tactics.
We get into the psychology of what actually makes people come back, how personalization plays a role in the modern travel experience, and why Journey is building a network that puts both operators and guests first. Plus, we go deeper into John’s perspective as a founder, a builder, and a father—and what it really takes to challenge an industry as entrenched as hospitality.
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