Customer Service & Detail: Secrets to Success with David Patrie

Under Pressure with Nic Staton

In episode 19 of Under Pressure, Nic Staton interviews David Patrie, as he shares his journey from the military to starting his own business, emphasizing the importance of customer service and attention to detail in the pressure washing industry.

Tune in to hear about his experiences employing a team, handling pressure, and transforming spaces to breathe life and beauty back into them.

TIMESTAMPS

[00:02:06] Customer-focused restoration services.

[00:07:10] Starting a business during COVID.

[00:10:18] Keeping the faith in business.

[00:14:17] The battle of good and evil.

[00:15:34] Building connections for business growth.

[00:20:11] Customer service and authenticity.

[00:26:08] Unforeseen conversations with industry leaders.

[00:36:39] Dealing with pressure situations.

[00:40:55] Renovating commercial properties.

[00:43:27] Adding value to customers.

[00:47:21] Consistency and support in entrepreneurship.

[00:49:37] Pricing strategies in the industry.

[00:54:33] Scaling up pricing strategies.

[00:57:24] Massive parking garage cleaning.

[00:59:48] Finding fulfillment through helping others.

QUOTES

• “We're like, okay, we were trying to do the right thing. But, you know, the landscapers, they had tracks on this and all they did was like donuts across the parking lot. And, you know, the hotspots are good. The hot marks aren't coming up and stuff like that. So, just having that knowledge base and just being able to push through.” - David Patrie
• “It's doing that and putting them first and putting them at the center and the heart and getting back to what customer service really is.” - David Patrie
• “Be your authentic self. Don't be fake nobody. Because they can read through that shit with a heartbeat.” - Nic Staton

SOCIAL MEDIA LINKS

Nic Staton

Instagram: https://www.instagram.com/wetwildpressurewashing/

Facebook:https://www.facebook.com/nick.staton.18

LinkedIn: https://www.linkedin.com/in/nic-staton-568ba6229/

David Patrie

Instagram: https://www.instagram.com/wrs_sanantonio/

Facebook: https://www.facebook.com/WarriorsRestorationServicesLLC

LinkedIn: https://www.linkedin.com/company/warriors-restoration-services-llc/

WEBSITE

Wet & Wild Pressure Washing: https://go.wetnwildllc.net/freequote

Warriors Restoration Services: https://warriorsrestorationllc.com/