679 Dawn Sizer's Secrets to MSP Success

Uncle Marv's IT Business Podcast

Dawn Sizer, CEO of Third Element Consulting, joins Uncle Marv to discuss the success of her MSP business. She attributes their success to working closely with her husband and having a strong leadership team. Dawn shares insights on adopting AI tools like Copilot, emphasizing the importance of skilled workers to effectively use these tools.

The conversation covers Third Element Consulting's high client retention rate, which Dawn credits to authenticity, transparency, and building strong relationships with clients. They discuss the challenges of providing IT services to diverse industries, including government agencies and cannabis businesses, focusing on high availability and compliance.

Dawn talks about her active participation in the channel community, highlighting the benefits of peer learning and vendor relationships. She also shares her company's growth plans, including hiring a salesperson and aiming for significant revenue increases. The episode concludes with a discussion on recent Florida man stories and upcoming industry events.

Key Takeaways:

1. Strong leadership team and working with a spouse can contribute to MSP success
2. Effective use of AI tools requires skilled workers
3. High client retention stems from authenticity and strong relationships
4. Diverse client industries require focus on high availability and compliance
5. Active channel participation provides valuable peer learning opportunities
6. Growth strategies include hiring dedicated sales staff

Links from the show:

• Date Night with The Sizers: https://www.itbusinesspodcast.com/293
• Florida Man Uses Alligator to Open Beer Can: https://tinyurl.com/5ak58crw

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://www.buymeacoffee.com/unclemarv

=== Music:

• Song: Upbeat & Fun Sports Rock Logo
• Author: AlexanderRufire
• License Code: 7X9F52DNML - Date: January 1st, 2024