How to Maximize ROI with Outcome-Based Scoring ft. Brent Grimes (Reef.ai)
Manage episode 431746079 series 3373995
#updateai #customersuccess #saas #business
Brent Grimes, Founder and CEO at Reef.ai joins the hosts Kristi Faltorusso, Jon Johnson & Josh Schachter. Brent shares insights on outcome-based scoring for customer health and the power of leveraging data for predictive modeling in customer success. They also discussed the potential future convergence of structured and unstructured data and the impact of AI agents on future work.
Timestamps
0:00 - Preview, BS & Intros
7:09 - Reef's origin story
13:50 - Importance of outcome-based scoring
20:35 - Smart targeting & smart recommendations
26:26 - CSMs need to do high-value work
30:30 - ReefAI versus Gainsight
34:47 - Data privacy & security
37:07 - Convergence of structured and unstructured data
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👉 Connect with the guest
Brent Grimes: https://www.linkedin.com/in/brentgrimes/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
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About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
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