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Creating Patient Loyalty with Chris Malone
Manage episode 390474423 series 3540089
المحتوى المقدم من Stephen Beeson, MD, Stephen Beeson, and MD. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Stephen Beeson, MD, Stephen Beeson, and MD أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
This episode features Chris Malone, founder and chairman of Fidelum Health, as well as coauthor of the award-winning book, The HUMAN Brand.
Chris has a unique, outside-in perspective on creating patient trust, loyalty, and connection to health care organizations. With our host, Dr. Stephen Beeson, Chris shares valuable insight on how to achieve widespread patient loyalty, as well as why it is so critical to the health care environment today.
Resources from the live event:
Building a Coaching Culture Ebook
Resources mentioned by Chris Malone
Practicing Excellence is a human development company. We help coach and develop the healthcare workforce to make a meaningful impact by building proven skills in patient connection, team collaboration, and leadership effectiveness.
Learn more about our approach to empowering health systems, care teams, and individuals at PracticingExcellence.com.
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