انتقل إلى وضع عدم الاتصال باستخدام تطبيق Player FM !
A Masterclass In Retail Returns & Reverse Logistics with John Lee
Manage episode 421283141 series 3272587
In this episode, I tap into John Lee's decades of reverse retail logistics experience. He discusses the importance of a seamless customer returns process, reasons for cart abandonment due to unclear return methods, and strategies using data analytics and personalization to reduce returns. We also explore managing high return rates, innovative solutions for non-restockable items, challenges in store handling of returns, best practices in reverse logistics, and leveraging returns for environmental stewardship.
About John
President / COO / Board member / Advisor, John is a change and growth leader with extensive Canadian and international experience in retail/eCommerce, supply chain & logistics, express and transportation, and also providing executive strategy and systems consulting in these disciplines. A brand ambassador, participative leader and coach, encouraging curiosity, learning and honesty, coaching and driving teams to approach their transformation agendas with courage, passion and open, transparent communications to achieve superior performance.
He has launched and scaled-up new businesses, and led transformations and integration of acquisitions in others, working in Canada the United States, and globally in over 30 countries. In recent years John has been an industry leader in reverse logistics for retail and other industries. He has worked with several global retailers to design, implement and refine their customer returns, reverse logistics and merchandise liquidation operations in executive leadership roles as:
- President, Channel Control Merchants Canada – the country’s largest reverse logistics provider and operator of extreme value retail stores;
- US-based VP Business Development & Client Services for goTRG, the North American industry leader in data-driven reverse logistics, returns management, and online merchandise liquidation;
- VP & General Manager – Canada for Liquidity Services, a publicly traded (NASDAQ: LQDT) company and the world’s leading provider of online liquidation marketplaces for retail merchandise, government surplus and industrial capital assets.
In these roles, John worked with 7 of the top 10 US and global retailers, and many other major retailers and brands to build and operate processes that met the client’s objectives for both positive financial performance and auditable sustainability / environmental stewardship results. He says that he has had “the rare privilege to learn how to help organizations deliver great financial performance and achieve crucial and auditable environmental sustainability results at the same time”.
John is an alumni of Harvard Business School’s Advanced Management Program and has served as Chair, Vice-Chair and Director on the Board of Directors of an international charity / research organization.
Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career.
Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.
Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.
Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.
Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.
480 حلقات
Manage episode 421283141 series 3272587
In this episode, I tap into John Lee's decades of reverse retail logistics experience. He discusses the importance of a seamless customer returns process, reasons for cart abandonment due to unclear return methods, and strategies using data analytics and personalization to reduce returns. We also explore managing high return rates, innovative solutions for non-restockable items, challenges in store handling of returns, best practices in reverse logistics, and leveraging returns for environmental stewardship.
About John
President / COO / Board member / Advisor, John is a change and growth leader with extensive Canadian and international experience in retail/eCommerce, supply chain & logistics, express and transportation, and also providing executive strategy and systems consulting in these disciplines. A brand ambassador, participative leader and coach, encouraging curiosity, learning and honesty, coaching and driving teams to approach their transformation agendas with courage, passion and open, transparent communications to achieve superior performance.
He has launched and scaled-up new businesses, and led transformations and integration of acquisitions in others, working in Canada the United States, and globally in over 30 countries. In recent years John has been an industry leader in reverse logistics for retail and other industries. He has worked with several global retailers to design, implement and refine their customer returns, reverse logistics and merchandise liquidation operations in executive leadership roles as:
- President, Channel Control Merchants Canada – the country’s largest reverse logistics provider and operator of extreme value retail stores;
- US-based VP Business Development & Client Services for goTRG, the North American industry leader in data-driven reverse logistics, returns management, and online merchandise liquidation;
- VP & General Manager – Canada for Liquidity Services, a publicly traded (NASDAQ: LQDT) company and the world’s leading provider of online liquidation marketplaces for retail merchandise, government surplus and industrial capital assets.
In these roles, John worked with 7 of the top 10 US and global retailers, and many other major retailers and brands to build and operate processes that met the client’s objectives for both positive financial performance and auditable sustainability / environmental stewardship results. He says that he has had “the rare privilege to learn how to help organizations deliver great financial performance and achieve crucial and auditable environmental sustainability results at the same time”.
John is an alumni of Harvard Business School’s Advanced Management Program and has served as Chair, Vice-Chair and Director on the Board of Directors of an international charity / research organization.
Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career.
Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.
Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.
Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.
Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.
480 حلقات
كل الحلقات
×
1 Decoding Canadian Shoppers: Insights on Value, Personalization & Pricing with Cheryl Ong Seng, Vice President of Retail at Circana Canada 29:04

1 Retail Readiness 101 with Liza Amlani, retail expert and author of the brand new book The Whole Sale: Profitable Wholesale Strategies For Brands 35:08

1 From Marketing Leader to Independent Retailer: Daryl Aitken's Entrepreneurial Journey to Fabric Spark 39:09

1 Retail Strategist Carl Boutet and his latest book "Blind Spot: Navigating the Unseen Effects of Technology on Commerce" 39:45

1 Vancouver's Innovative Retail Crime Fighting Solution, Project Barcode, with Sgt. Craig Reynolds & Arezo Zarrabian, Vancouver Police Department 42:40

1 A Modern Take on Retail Media with Drew Cashmore, Head of Strategy, Vantage 30:19

1 Fail Better: Special Guest Host Bonus Episode with Steve Dennis 21:43

1 Safe Is Risky: Special Guest Host Bonus Episode with Steve Dennis 17:30

1 I Love You. But You Are Not Serious People: Special Guest Host Bonus Episode with Steve Dennis 22:23

1 I'm The Problem. It's Me. Special Guest Host Bonus Episode with Steve Dennis 21:31

1 Shift Happens: Special Guest Host Bonus Episode with Steve Dennis 19:37

1 Our Bold New Plan To Suck Less: Special Guest Host Bonus Episode with Steve Dennis 17:04

1 AI in Retail: Proof of Concept to Production with Cari Covent, Head of Artificial Intelligence and Emerging Technology, Canadian Tire Corporation. 42:51

1 Taylor Swift Takes Toronto, Black Friday_Cyber Monday Flash results with Sean McCormick, Vice President from Moneris Data Services 35:22

1 Meet the Hosts of The She Means Business Podcast, retail veterans Gail Banack and Ilana Santone 40:37
مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.