Why Brands Fail to Innovate: The Secret to Human-Centric Marketing - Tom Ellis

The Unmtchd. Podcast

Tom Ellis, CEO of Brand Genetics and Chairman of the Global Innovation Forum, shares powerful insights into the art of human-centric marketing. He explains why brands often fail to innovate, how to break free from category-focused thinking, and why understanding human motivations is the key to success in today's complex marketplace.

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00:01 Understanding Human Motivations Over Consumer Behavior 01:16 The Concept of 'Jobs to Be Done' and Why It Matters 02:21 Innovating Beyond Product Categories 03:51 Breaking Out of Echo Chambers in Corporate Marketing 05:24 Why Large Corporations Struggle with Innovation 06:07 Lessons from BMW: Thinking Beyond a Single Product 06:39 Humanizing Marketing: Moving Away from 'Users' and 'Consumers' 07:24 Ethnographic Research: Bringing Brands Closer to People’s Lives 08:27 The Importance of Human Connection in Innovation 09:41 What Startups Do Differently—and Why It Works 09:59 Final Thoughts: Think Human, Innovate Disruptively

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