AI and HR: Insights from SHRM 24 that Every HR Professional Needs to Know

The Union

Michael Haske, CEO of Krista, shares his experiences and insights from attending the SHRM 24 conference. The event, which brought together HR professionals from around the globe, focused on major transformations in the workplace, particularly the integration of AI, the skills gap, and the need for enhanced civility.

AI Integration in HR: A Hot Topic

One of the central themes of the SHRM 24 conference was the role of artificial intelligence (AI) in transforming HR functions. Michael highlighted the enthusiasm and curiosity among attendees regarding AI's potential to revolutionize various HR processes. Popular use cases discussed at the conference included AI-driven talent acquisition, employee engagement, and predictive analytics to foresee employee turnover. The overarching message was clear: AI can automate repetitive tasks, freeing HR professionals to focus on strategic initiatives that enhance the employee experience.

The Evolving Role of HR Professionals

Traditionally, HR roles have not been heavily tech-centric. However, the integration of AI into HR functions is changing this dynamic. Michael noted that HR professionals now need to become experts in AI technologies and be involved in every AI-related conversation, especially those impacting people. Effective AI integration in HR involves using AI to enhance roles, streamline processes, and make data-driven decisions. Standardized, validated approaches to assessing and matching skills with job opportunities are also essential.

SHRM and Krista: A Strategic Partnership

A highlight of the conference was the announcement of a strategic partnership between SHRM and Krista to deploy AI solutions for SHRM members. Michael provided insights into this partnership, explaining how Krista was chosen as the AI vendor to build SHRM's member-facing AI engine. This AI tool aims to leverage SHRM's extensive knowledge base, accumulated over 75 years, to provide members with advanced capabilities such as document analysis, understanding, comparison, and drafting. The partnership is set to empower SHRM members with AI-driven superpowers, enhancing their efficiency and effectiveness in various HR tasks.

Key Takeaways for HR Professionals

The SHRM 24 conference provided insightful knowledge for HR professionals. Michael Haske emphasized several key takeaways:

• Embrace AI: HR professionals should not shy away from AI but instead embrace it as a tool to enhance their roles and improve organizational efficiency.
• Focus on Upskilling: With rapid technological advancements, continuous learning and development are crucial. HR professionals should prioritize upskilling and reskilling to stay relevant.
• Be at the Forefront: HR should be involved in all AI-related decisions within the organization, ensuring that AI implementations are human-centric and aligned with organizational goals.

The SHRM 24 conference highlighted the transformative potential of AI in HR and the importance of addressing the skills gap. With strategic partnerships like that of SHRM and Krista, the future of HR looks promising, with AI playing a central role in driving efficiency and innovation. As Michael aptly put it, "It's time for HR to have a seat at the table on an enterprise-wide basis when it comes to AI decision-making."

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