284 - Medical Director Not Managing The Naughty Doctor

The Uncharted Veterinary Podcast

One experienced doctor's toxic behavior is jeopardizing team morale and driving away staff and new graduate veterinarians. In this episode of the Uncharted podcast, practice management expert Stephanie Goss and Dr. Erica Pounds from Banfield Pet Hospital dive into a critical issue faced by many practice leaders: dealing with toxic behavior from a team member. The episode begins with a heartfelt email from a frustrated practice leader detailing the challenges their practice has faced since losing several doctors after a corporate buyout. Stephanie and Dr. Pounds explore actionable strategies to address this issue effectively. Let's get into this episode! ABOUT OUR GUEST Dr. Erica Pounds is the enthusiastic Program Manager for Team-based Care with the Veterinary Affairs Team at Banfield Pet Hospital. Since graduating from the University of Tennessee College of Veterinary Medicine in 2011, she has climbed the ranks at Banfield, taking on pivotal roles such as Chief of Staff, Area Chief of Staff, and Interim Director of Veterinary Quality. Erica has a fervent passion for learning and particularly cherishes opportunities for leadership development. Outside the office, Erica's life is full of adventure and creativity. She's not only the supermom to four amazing boys and a partner in crime to her husband in the bustling world of superheroes and soccer, but she also finds joy and tranquility in quilting. Her sewing room is her sanctuary, a place where colorful fabrics and intricate designs come to life, providing a perfect balance to her dynamic professional life. 🌟 Experience the Uncharted Medical Director Summit! https://unchartedvet.com/uncharted-medical-director-summit-2024/ Dive into a one-day virtual summit specifically designed for medical directors striving for excellence in their roles. This event offers a unique blend of interactive sessions and expert-led workshops tailored to enhance your ability to positively influence both your team and patient care at your veterinary practice. Tackle the daily hurdles of managing a team, maintaining high clinical standards, and optimizing practice operations. Learn more and register now at https://unchartedvet.com/uvc-membership/. 🌟 Empower your veterinary leadership with the Leadership Essentials Certificate! https://unchartedvet.com/certificates/ Step into an 8-hour continuing education program that provides the tools necessary for leading effective and unified teams. Ideal for veterinary professionals looking to refine their leadership skills, this on-demand certificate program enables you and your practice partners to strengthen your leadership approach together. Available to all Uncharted members as part of their membership, now is the ideal time to join our community and boost your team’s performance. Invest in your practice's leadership and see the impact on your team's success and harmony. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag