Business Language Mastery: Fluency Over Rigidity

The Uncaged Clinician

How does fluency differ from mere proficiency in a business setting? What strategies can business owners use to help employees become fluent in the company’s language and systems? In this episode of the Uncaged Clinician Podcast, host Kevin DeGroot delves into the importance of fluency in business communications and effective employee training. Drawing from his experience with his au pair, Kevin discusses the necessity of employees being fluent in the business's 'language' rather than adhering strictly to scripts. He emphasizes the need for business owners to take time to ensure their teams understand their processes well. The episode also explores balancing the use of AI for routine tasks with maintaining human interaction in business.

In this episode, we will cover the following topics:

• The concept of fluency in communication within a business setting
• The importance of empowering employees to understand and communicate the core values and mission of the business
• Balancing technological efficiency with Human Connectivity
• How true fluency can enhance employee engagement and client relationships

Uncaged Hack: "We don't communicate as humans via script. We communicate as humans via fluency, via language and emotion." -Kevin DeGroot

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