Will AI Transform the Way We Communicate Over the Phone? Habib Baluwala, GM at One New Zealand Discusses

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In our latest episode of The Tech Panel, we sit down with Habib Baluwala, a data insights and analytics leader and the General Manager for One New Zealand. Habib shares his expertise on building data products, driving business strategy through analytics, and the cutting-edge intersection of machine learning and technology.

This episode takes an exciting turn as we explore the future of communication: the possibilities of integrating AI into phone calls. Habib dives into the potential benefits and challenges of AI-driven conversations, including:

• Enhanced customer service through real-time AI assistance.
• Improved accessibility and personalization in phone interactions.
• Ethical and privacy concerns surrounding AI in communications.
• The risks of over-reliance on automated systems.

Alongside this, we discuss Habib’s impressive career journey, his PhD from the University of Oxford, and his leadership in designing innovative data solutions that drive business performance.

Get ready for a fascinating conversation at the forefront of technology and business strategy!

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