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Make customer service human again - Episode 556 - The Scribble with Jeremy Bradley
Manage episode 512806247 series 2803827
المحتوى المقدم من The Scribble podcast. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة The Scribble podcast أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Are companies too needy? They seem desperate for feedback and reviews 10 minutes after the transaction is completed. Plus, it seems like they want more and more personal information from you while providing less and less personal service. Jeremy Bradley goes on another rant about how "customer service ain't what it used to be." (Or is it "customer experience" now?) He talks about how companies are quick to grab your email address or phone number when you want to ask a simple question, yet add you to spam lists before even addressing your query. Later, JB talks about how he put his foot down with a financial institution about soliciting him after becoming a customer. (They screwed up!) Also, do companies really take seriously the automatic surveys sent out after your transaction? JB tells you why it's never made a difference for him.
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