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Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe
Manage episode 492404353 series 3481871
المحتوى المقدم من Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.
00:00 Introduction and Meet Matt Rolfe
00:05 Matt's Background and Approach to Leadership
00:21 Creating and Executing Strategies
02:02 The Importance of Culture in Strategy
03:07 Facing Uncertainty and Building Resilience
05:05 Focusing on Guest Experience
06:21 Tailoring Service to Different Guest Types
07:06 Getting in Touch with Matt Rolfe
07:33 Conclusion and Final Thoughts
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