Stop Using Manager Controlled Offers!

The Reality of Contact Centres

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How often do you have to ask a manager for permission to use an offer? In your call centre how often does it happen?
Well, strap in because we're dissecting that dance of discounts and it's quite the cha-cha of consumer psychology and strategic pricing! In this podcast we role play how these sound to customers – and work out what the customer is thinking. This shows how absurd the whole charade is.
We want you to wave goodbye to the old-school practice of managerial power mongering, and embracing a culture of swift, accountable decisions right from the frontline. We'll chat about the delicate balance between agent autonomy and the company's treasure chest, minus the secrecy.
Listen to this episode if you fancy a fresh take on sales psychology and let's move past this outdated practice of deferring to managers!
Stay tuned for more sessions and please listen and share with your network!

Find more useful and essential contact centre development from realitytraining.com

فصول

1. Stop Using Manager Controlled Offers! (00:00:00)

2. Handling Discounts Without Deferring to Managers (00:00:11)

3. Eliminating Management Deferral Culture (00:09:02)