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المحتوى المقدم من Sean Boyce. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Sean Boyce أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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Unlocking the Value of Customer Support for SaaS Applications

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Manage episode 380182632 series 3302232
المحتوى المقدم من Sean Boyce. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Sean Boyce أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

Summary
In this episode, Sean emphasizes the importance of not outsourcing or delegating customer support for SaaS applications. He explains how valuable feedback from users can be in improving the software and increasing revenue. Sean shares his own examples of how support channels have helped him enhance his products.

Key Points

  • Interacting with software users allows you to understand their experiences and improve your product.
  • Delegating customer support means missing out on valuable feedback and potential revenue.
  • Feedback from users can lead to important enhancements and the discovery of new market opportunities.
  • Setting up a sustainable number of support channels helps manage and prioritize feedback effectively.
  • Email support and analytics tools like Hotjar are effective channels for gathering user feedback.
  • The feedback Sean received contributed to the addition of multi-language support and a new pricing tier.
  • Customer support interactions can uncover design pattern flaws and prompt necessary corrections.

Quotes

  • "Just because users are using your software doesn't mean they're getting value from it."
  • "Providing more value means more revenue, longer customer lifetime value, and happier customers."
  • "Understanding user interactions and feedback is crucial for making improvements to your software."
  • "Your support channels are important opportunities to discover missed opportunities and great product ideas."
  • "Direct feedback allows you to learn about key opportunities and make your company more valuable."

Free Email Course

Connect with Sean

Notes generated by Podcast Show Notes (podcastshownotes.ai)

  continue reading

314 حلقات

Artwork
iconمشاركة
 
Manage episode 380182632 series 3302232
المحتوى المقدم من Sean Boyce. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Sean Boyce أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

Summary
In this episode, Sean emphasizes the importance of not outsourcing or delegating customer support for SaaS applications. He explains how valuable feedback from users can be in improving the software and increasing revenue. Sean shares his own examples of how support channels have helped him enhance his products.

Key Points

  • Interacting with software users allows you to understand their experiences and improve your product.
  • Delegating customer support means missing out on valuable feedback and potential revenue.
  • Feedback from users can lead to important enhancements and the discovery of new market opportunities.
  • Setting up a sustainable number of support channels helps manage and prioritize feedback effectively.
  • Email support and analytics tools like Hotjar are effective channels for gathering user feedback.
  • The feedback Sean received contributed to the addition of multi-language support and a new pricing tier.
  • Customer support interactions can uncover design pattern flaws and prompt necessary corrections.

Quotes

  • "Just because users are using your software doesn't mean they're getting value from it."
  • "Providing more value means more revenue, longer customer lifetime value, and happier customers."
  • "Understanding user interactions and feedback is crucial for making improvements to your software."
  • "Your support channels are important opportunities to discover missed opportunities and great product ideas."
  • "Direct feedback allows you to learn about key opportunities and make your company more valuable."

Free Email Course

Connect with Sean

Notes generated by Podcast Show Notes (podcastshownotes.ai)

  continue reading

314 حلقات

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