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The Peak Experience: Mastering Customer Relationships: Trust & Feedback for DTC Success | Ep 9
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المحتوى المقدم من Peak Support. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Peak Support أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Building trust isn’t just a buzzword—it’s the real deal for Direct-to-Consumer or DTC brands. 🎧 In our latest episode, Michael Bair, Founder of Bair Consulting and former head of CX at FIGS, dives into how Direct-to-Consumers companies can leverage direct relationships to build unshakable trust and keep that feedback loop alive.
Spoiler alert: it takes more than just saying "We’re listening." 🚀
Michael walks us through setting up that "feedback flywheel"—collecting real-time customer feedback, actually doing something about it, and letting customers know you’re on it. Trust isn’t just earned; it’s a daily process.
Ready to revamp how you listen to your customers? 🎧 Tune in now to learn how to turn feedback into brand loyalty that lasts. 🔗
#PeakExperiencePodcast #CustomerTrust #DirectToConsumer
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