Episode 105 - OPEX - Leading Ladies - Nadia Pace

The Operational Excellence Show

This interview couldn’t come any timelier!

CEO’s are tired and exhausted after the Covid Pandemic, now they face the economic downturn, the increasing costs of serving their customers, shrinking budgets and the list goes on! What a CEO needs is resilience! But ironically resilience needs building and it’s not enough if you, as the CEO, demonstrate this skill, your team (what we call the C-Suite) must be resilient too so that you can do the strategic thinking whilst the team executes the direction of travel. Nadia and I discuss how the role of the Business Leader has changed over the last couple of years.It’s so much more than stakeholder analysis, ensuring skills & technology are deployed sensibly and the commercial aspects of the business are thought through.Now - this may require that you decide not to decide! We call this “Sit it Out”! There has to be a balance between quick wins and longer term results - so your teams need to be on board! Which puts the focus well and truly on consistent and frequent communication!This heartfelt conversation with Nadia is a must for every CEO!

Links:

Nadia Pace on LinkedIn https://www.linkedin.com/in/nadia-pace-13513618/

Nadia Pacehttps://nadia-pace.com/

Course Waitlist: https://rutzconsulting.com/customer-service-course/

Marianne LinkedIn: https://www.linkedin.com/in/marianne-rutz/

This Podcast is produced by: Andrew Madden Photography & Media Production