Digital Empathy: Is Artificial Intelligence Revolutionizing Mental Health?

The Management Lab

The use of AI for mental support is rapidly increasing. Research shows that AI designed to understand and respond to human emotions can help people combat depression, avoid suicide, and improve their human relationships. We examine both the potential and ethical questions arising from using AI for mental support. We also discuss how using such technologies can create new opportunities and challenges for organizations. Sources Discussed: Ayers, J.W., et al. (2023). Comparing physician and artificial intelligence chatbot responses to patient questions posted to a public social media forum. JAMA Internal Medicine, 183(6), 589-596. Li, J. Z., Herderich, A., & Goldenberg, A. (2024). Skill but not Effort Drive GPT Overperformance over Humans in Cognitive Reframing of Negative Scenarios. PsyArXiv Preprints. URL: https://doi.org/10.31234/osf.io/fzvd8 Maples, B., Cerit, M., Vishwanath, A., & Pea, R. (2024). Loneliness and suicide mitigation for students using GPT3-enabled chatbots. npj Mental Health Research, 3(1), 4. Sharma, A., Lin, I. W., Miner, A. S., Atkins, D. C., & Althoff, T. (2023). Human–AI collaboration enables more empathic conversations in text-based peer-to-peer mental health support. Nature Machine Intelligence, 5(1), 46-57.