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EP 28 Risk Communication vs. crisis communication - say what? With Ann Hayward Walker
Manage episode 409796540 series 3493271
المحتوى المقدم من Tom. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Tom أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Join us for an engaging conversation around risk communication - not the same as crisis communication - with Ann Hayward Walker, a seasoned scientific advisor who has worked major incidents including Deepwater Horizon and Exxon Valdez. Ann has spent many years exploring how people process perceived risk and how an incident management team can effectively communicate around risk issues. How does she recommend managing the difficult issue of risk communication? Hint: It isn't through the PIO or Liaison teams. Emotion plays a part in connecting with a community that has suffered a major incident, yet it can get in the way of information flow. Ann also tells us why she prefers information to facts in an emergency response context. There's a lot to unpack here. Please join us!
فصول
1. EP 28 Risk Communication vs. crisis communication - say what? With Ann Hayward Walker (00:00:00)
2. Risk Communications in Crisis Management (00:00:07)
3. Effective Risk Communication Strategies (00:12:21)
4. Communicating Information and Managing Crises (00:19:04)
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