AI and the Underwriter, An Interview with Caroline Thompson, CUO, Cowbell

The Leadership in Insurance Podcast - Insurtech & Innovation

This week’s The Leadership in Insurance Podcast focuses on all things Cyber and AI - where I am joined by Caroline Thompson, CUO, Cowbell.

🔊Caroline and I unpack real-world use cases for AI to enable more effective underwriting that:

✅Provides a better customer experience

💲Drives growth and improving loss ratios

We also dig into changing workforce dynamics and why having a flexible mindset is more important than ever.

Here are some of the other highlights:

➡ How many data points you actually need to effectively underwrite cyber risk

➡ Why brokers are your secret weapon for product development

➡ How Cowbell’s AI co-pilot is increasing underwriting efficiency by more accurately identifying risks and providing more detailed referral reasons

➡ The importance of team upskilling for the AI tech revolution (without neglecting core business skills)

➡ Why versatility is the new superpower in insurance (for both employers AND employees)

➡ The value of empathy, communication and honesty in managing change - a constant reality in start-up and scale-up environments

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