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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
Manage episode 453058110 series 3620165
المحتوى المقدم من Gerry Scullion and The Human Centered Design Network. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Gerry Scullion and The Human Centered Design Network أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.
- linkedin.com/in/kate-tarling-6b43b19
- theserviceorg.com
- This episode is sponsored by Smaply https://www.smaply.com/?thisishcd
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